"Contact us": Archivists and remote users in the digital age

Digital Versus Non-Digital Reference: Ask a Librarian Online and Offline

Volumn , Issue , 2004, Pages 43-50

  Salzmann, Katharine A ^a  

^a SOUTHERN ILLINOIS UNIVERSITY   (United States)

Author keywords

Archives and archivists; Electronic reference; Remote users; University archives; Virtual reference; World Wide Web

Indexed keywords

EID: 84905634809     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1300/J120v41n85_04     Document Type: Chapter

References (7)

1. Mohamed Taher, "The Reference Interview Through Asynchronous E-Mail and Synchronous Interactive Reference: Does it Save the Time of the Interviewee?" Internet Reference Services Quarterly, 7, no. 3 (2002): 32.
2. Marianne Foley, "Instant-Messaging Reference in an Academic Library: A Case Study, " College and Research Libraries, 63, no. 1 (January 2002): 45.
3. Wendy Duff and Catherine A. Johnson, "A Virtual Expression of Need: An Analysis of E-Mail Reference Questions, " American Archivist, 64, no. 1 (Spring/Summer 2001): 49.
4. Kristin E. Martin, "Analysis of Remote Reference Correspondence at a Large Academic Manuscripts Collection, " American Archivist, 64, no. 1 (Spring/Summer 2001): 38.
5. Helen Tibbo, "Interviewing Techniques for remote reference: Electronic Versus Traditional Environments, " American Archivist, 58 (Summer 1995): 297.
6. Mary Jo Pugh, Providing Reference Services for Archives and Manuscripts. (Chicago: The Society of American Archivists, 1992): 1.
7. Pugh, Providing Reference Services for Archives and Manuscripts, 69.