Learning and renewal following threat and crisis: The experience of a computer services firm in response to Y2K and 9/11

Proceedings of ISCRAM 2005 - 2nd International Conference on Information Systems for Crisis Response and Management

Volumn , Issue , 2005, Pages 43-51

  Toelken, Kathryn ^a   Seeger, Matthew W ^a   Batteau, Allen ^a  

^a WAYNE STATE UNIVERSITY   (United States)

Author keywords

Case Study; Crisis; Organizational Learning; Renewal; Threat

Indexed keywords

INFORMATION SYSTEMS;

COMPUTER SERVICES; CRISIS; LEARNING PROCESS; ORGANIZATIONAL LEARNING; RENEWAL; THREAT;

KNOWLEDGE MANAGEMENT;

EID: 84905574793     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (34)

1. Aiginger, K., (2000). Speed of change. Working paper and background report for "The European Competitiveness Report, 2000". DG Enterprise, Brussels, 2000.
2. Argyris & Schoen, (1996). Organizational Learning II. Reading, Mass: Addison-Wesley.
3. Argote, L., Beckman, S., & Epple, D., (1987). The persistence and transfer of learning in industrial settings. Paper presented at the St. Louis meeting of the Institute of Management Sciences (TIMS) and the Operations Research Society of America (ORSA).
4. Batteau, A., (2000). Negations and ambiguities in the cultures of organizations. American Anthropologist 102(4), 726-740.
5. Billings, R. S., and Milburn., T. W., & Schaalman, M. L. (1980). A model of crisis perception: A Theoretical and empirical analysis. Administrative Science Quarterly, 25, 300-316.
6. Brown, J. S., & Duguid, P. (1996). Organizational learning and communities of practice: Toward a unified view of working, learning, and innovation. In. In M. D. Cohen & L. S. Sproull (Eds.), Organizational learning (pp. 58-82). Thousand Oaks, CA: Sage.
7. Cohen, M. D., & Sproull, L. S. (Eds.). (1996). Organizational learning. Thousand Oaks, CA: Sage.
8. Crossan, Lane, & White (1999). An organizational learning framework: From institution to institution. Academy Management Review, 24/3, 522-537.
9. Dutton, J.M., & Thomas, A., (1984). Treating progress functions as managerial opportunity. Academy of Management Review, 9, 257-247.
10. Fink, S. (1986). Crisis management: Planning for the inevitable. New York: AMACOM.
11. Grofman, B., & Owen, G., (Eds.). (1986). Information pooling and group decision making. Proceedings of second University of California, Irvine, conference on Political Economy. Greenwich, CT: JAI.
12. Hastie, R., (1986). Experimental evidence on group accuracy. In F.J. Jablin, L.L. Putnam, K.H. Roberts, & L.W. Porter (Eds.), Handbook of organizational communication. Newbury Park, CA: Sage.
13. Huber, G. P. (1996). Organizational learning: The contributing processes and the literatures. In M. D. Cohen & L. S. Sproull (Eds.), Organizational learning (pp. 124-162). Thousand Oaks, CA: Sage.
14. Hurst, D. K. (1995). Crisis & Renewal. Boston: Harvard Business School Press.
15. Johnson H.T., & Kaplan, R.S. (1987). Relevance lost: The rise and fall of management accounting. Boston, MA: Harvard Business School Press.
16. Levitt B., & March J.G., (1988). Organizational Learning. Annual Review of Sociology, 14:319-40.
17. Lin, Z., & Carley, K., (1992). Maydays and Murphies: A study of the effects of organizational design, task, and stress on organizational performance. Sociological Abstracts.
18. March, J.G. (1991). Exploration and exploitation in organizational learning. Organization Science, 2:71-87.
19. McGuire, C.B., & Radner, R., (1986). Decision and organization. Minneapolis: University of Minnesota Press.
20. Nelson R. & Winter S.G. (1982). An evolutionary theory of economic change. Cambridge, Mass.: The Belknap Press of Harvard University Press.
21. Nevis, E., DiBella, A., & Gould, J. (1995) Understanding organizations as learning systems. Slone Management Review, 36, 73-85.
22. Pauchant, T. C., & Mitroff, I. I. (1992). Transforming the crisis-prone organization. San Francisco: Jossey-Bass Publishers.
23. Perrow, C. (1999). Normal accidents (2nd ed.). New York: Basic Books.
24. Quarantelli, E. I. (1988). Disaster crisis management: A summary of research findings. Journal of Management Studies, 25, 273-385.
25. Reynolds, B. & Seeger, M. W. (In Press). Crisis and Emergency Risk Communication as an integrative model. Journal of Health Communication Research.
26. Seeger, M. W., and Sellnow., T. L., & Ulmer, R. R. (1998). Communication, organization and crisis. In M. E. Roloff (Ed.), Communication Yearbook (Vol. 21, pp. 231-275). Thousand Oaks, CA: Sage.
27. Seeger, M. W., and Sellnow., T. L., & Ulmer, R. R. (2003). Communication and Organizational Crisis. Westport, CT: Praeger.
28. Seeger, M. W., & Ulmer, R. R. (2001). Virtuous responses to organizational crisis: Aaron Feuerstein and Milt Cole. Journal of Business Ethics, 31, 369-376.
29. Seeger, M. W., & Ulmer, R. R. (2002). A post-crisis discourse of renewal: The cases of Malden Mills and Cole Hardwoods. Journal of Applied Communication Research, 30(2), 126-142.
30. Seeger, M., Novak, J., Ulmer, R., R., & T. Sellnow (In Press). Post crisis discourse and organizational change: Failure and renewal. Journal of Organizational Change Management.
31. Sitkin, S. B. (1996). Learning through failure: The strategy of small losses. In M. D. Cohen & L. S. Sproull (Ed.s.). Organizational learning (pp. 541-57). Thousand Oaks, CA: Sage. (1996).
32. Sitkin, S. B., and Sutcliffe., K. M., & Weick, K. E. (1999). Organizational learning. In R. C. Dorf (Ed.), The technology management handbook (pp. 7-76). Boca Raton, FL: CRC Press.
33. Turner, B. (1976). The organizational and interorganizational development of disasters. Administrative Science Quarterly, 21, 378-397.
34. Weick & Ashford (2001). Learning in Organizations. In F.M. Jablin & L.L. Putnam (Eds.), Organizational Communication (pp. 704-731). Thousand Oaks, CA: Sage.