Find a book! Unpacking customer journeys at academic library

ACHI 2014 - 7th International Conference on Advances in Computer-Human Interactions

Volumn , Issue , 2014, Pages 89-95

  Culén, Alma L ^a   Gasparini, Andrea A ^a  

^a UNIVERSITY OF OSLO   (Norway)

Author keywords

Academic libraries; Customer journeys; Innovation; Service design; Service design cards; Touch points

Indexed keywords

DESIGN; EDUCATION; HUMAN COMPUTER INTERACTION; INNOVATION; INTERACTIVE COMPUTER SYSTEMS; LIBRARIES; SALES; STUDENTS;

ACADEMIC LIBRARIES; CUSTOMER JOURNEYS; DIGITAL SERVICES; PERSONAL SERVICES; SERVICE DESIGN; TECHNOLOGICAL ADVANCES; TOUCH-POINTS;

DIGITAL LIBRARIES;

EID: 84903717539     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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