Perceptions of quality in primary health care: Perspectives of patients and professionals based on focus group discussions

BMC Family Practice

Volumn 15, Issue 1, 2014, Pages

  Papp, Renata ^a   Borbas, Ilona ^b   Dobos, Eva ^a   Bredehorst, Maren ^c   Jaruseviciene, Lina ^d   Vehko, Tuulikki ^e   Balogh, Sandor ^a  

^a National Institute of Primary Health Care   (Hungary)

^b Hungarian National Institute for Quality and Organizational Development   (Hungary)

^c BIELEFELD UNIVERSITY   (Germany)

^d LITHUANIAN UNIVERSITY OF HEALTH SCIENCES   (Lithuania)

^e NATIONAL PUBLIC HEALTH INSTITUTE   (Finland)

Author keywords

Gate keeping; Patient satisfaction; Primary health care; Quality

Indexed keywords

ADULT; ATTITUDE TO HEALTH; EUROPE; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HEALTH SERVICE; HUMAN; INFORMATION PROCESSING; MALE; MIDDLE AGED; PATIENT CARE; PATIENT REFERRAL; PATIENT SATISFACTION; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH; STANDARDS;

ADULT; ATTITUDE OF HEALTH PERSONNEL; ATTITUDE TO HEALTH; DELIVERY OF HEALTH CARE; EUROPE; FEMALE; FOCUS GROUPS; HEALTH SERVICES ACCESSIBILITY; HEALTH SERVICES NEEDS AND DEMAND; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PATIENT-CENTERED CARE; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH; QUALITY OF HEALTH CARE; REFERRAL AND CONSULTATION;

EID: 84903244140     PISSN: None     EISSN: 14712296     Source Type: Journal    
DOI: 10.1186/1471-2296-15-128     Document Type: Article

References (46)

1. Primary Health Care (Now more than ever). The World Health Report, Geneva: World Health Organization 2008 http://www.who.int/whr/2008/en/
2. Key Topics in Healthcare Management: Understanding the Big Picture. Jones R, Jenkins F, Key Topics in Healthcare Management: understanding the Big Picture, Volume Chapter 9 Oxford: Radcliffe Publishing 2007 164 179
3. Effectiveness of external inspection of compliance with standards in improving healthcare organisation behaviour, healthcare professional behaviour or patient outcomes. Flodgren G, Pomey MP, Taber SA, Eccles MP, Cochrane Database Syst Rev 2011 11 D008992
4. Engaging primary care practitioners in quality improvement: making explicit the program theory of an interprofessional education intervention. Vachon B, Désorcy B, Camirand M, Rodrigue J, Quesnel L, Guimond C, Labelle M, Fournier J, Grimshaw J, BMC Health Serv Res 2013 13 106
5. Does patient assessment of the quality of the primary care they receive predict subsequent outcomes?: An Oklahoma Physicians Resource/Research Network (OKPRN) Study. Mold JW, Lawler F, Schauf KJ, Aspy CB, J Am Board Fam Med 2012 25 1 e12
6. Patients in Europe evaluate general practice care: an international comparison. Grol R, Wensing M, Mainz J, Jung HP, Ferreira P, Hearnshaw H, Hjortdahl P, Olesen F, Reis S, Ribacke M, Szecsenyi J, Br J Gen Pract 2000 50 882 887
7. Direct access in primary care and patient satisfaction: a European study. Kroneman MW, Maarse H, van der Zee J, Health Policy 2006 76 72 79 (Pubitemid 43247319)
8. Differences of the quality of care experience: the perception of patients with either network or conventional health plans. Berchtold P, Kunzi B, Busato A, Fam Pract 2011 28 406 413
9. Patient perception of quality following a visit to a doctor in a primary care unit. Haddad S, Potvin L, Roberge D, Pineault R, Remondin M, Fam Pract 2000 17 21 29 (Pubitemid 30105630)
10. General practitioners' perceptions of effective health care. Tomlin Z, Humphrey C, Rogers S, BM 1999 318 1532 1535 (Pubitemid 29255799)
11. It's about time: physicians' perceptions of time constraints in primary care medical practice in three national healthcare systems. Konrad TR, Link CL, Shackelton RJ, Marceau LD, Knesebeck O, Siegrist J, Arber S, Adams A, McKinlay JB, Med Care 2010 48 95 100
12. Comparison of patients' and general practitioners' evaluations of general practice care. Jung H, Wensing M, Olesen F, Grol R, Qual Saf Health Care 2002 11 315 319 (Pubitemid 35463386)
13. Indicators of the quality of general practice care of patients with chronic illness: a step towards the real involvement of patients in the assessment of the quality of care. Wensing M, Grol R, van Montfort P, Smits A, Qual Health Care 1996 5 73 80 (Pubitemid 126510381)
14. Personal continuity and access in UK general practice: a qualitative study of general practitioners' and patients' perceptions of when and how they matter. Guthrie B, Wyke S, BMC Fam Pract 2006 7 11
15. Barriers to insulin injection therapy: patient and health care provider perspectives. Rubin RR, Peyrot M, Kruger DF, Travis LB, Diabetes Educ 2009 35 1014 1022
16. Patient and provider perceptions of hypertension treatment: do they agree? Kaboli PJ, Shivapour DM, Henderson MS, Barnett MJ, Ishani A, Carter BL, J ClinHypertens 2007 9 6 416 423
17. Patient and provider perceptions of care for diabetes: results of the cross-national DAWN Study. Peyrot M, Rubin RR, Lauritzen T, Skovlund SE, Snoek FJ, Matthews DR, Landgraf R, Diabetologia 2006 49 279 288 (Pubitemid 43185396)
18. New paradigms for quality in primary care. Starfield B, Br J Gen Pract 2001 51 465 303 309 (Pubitemid 32293737)
19. EUprimecare project funded under the European Commission's 7th Framework Programme (Grant no. 241595). EUprimecare project funded under the European Commission's 7th Framework Programme (Grant no. 241595), http://www.cordis. europa.eu/publication/rcn/16625-en.html
20. Beyond the Initial Indicators: Lessons from the OECD Health Care Quality Indicators Project and the U.S. National Healthcare Quality Report. Kelley EI, Arispe I, Holmes J, Int J Qual Health Care 2006 18 Suppl. 1 45 51 (Pubitemid 44404505)
21. Starfield B, Primary Care: concept, evaluation and policy New York: Oxford University Press 1992
22. Primary Care assessment tool. Starfield B, Starfield B, Primary Care assessment tool, http://www.jhsph.edu/pcpc/pca-tools.html
23. Primary care, self-rated health, and reductions in social disparities in health. Shi L, Starfield B, Politzer R, Regan J, Health Serv Res 2002 37 529 550 (Pubitemid 34976707)
24. Contribution of primary care to health systems and health. Starfield B, Shi L, Macinko J, Milbank Q 2005 83 3 457 502 (Pubitemid 41551756)
25. Doing qualitative research in general practice: methodological utility and engagement. Jaye C, Fam Pract 2002 19 557 562 (Pubitemid 35244245)
26. Focus group discussion: a tool for health and medical research. Wong LP, Singapore Med J 2008 49 3 257
27. Using thematic analysis in psychology. Braun V, Clarke V, Qual Res Psychol 2006 3 2 77 101
28. Health Care Quality Indicators Project Conceptual Framework Paper. Kelley E, Hurst J, OECD Health Working Papers 2006 http://www.oecd.org/dataoecd/1/34/ 36262514.pdf
29. Quality Management in Primary Care -European Practice Assessment. Verlag Bertelsmann Stiftung Gütersloh, Grol R, Dautzenberg M, Brinkmann H, 2005
30. A series of papers for the NHS by Sir Muir Gray Doing the right things for patients public health commissioning network Right care-doing the right things for patients. Right C, http://www.phcn.nhs.uk
31. Principles for Best Practice in Clinical Audit. Principles for Best Practice in Clinical Audit, Abingdon: Radcliffe Medical Press Ltd 2002
32. Primary Care Evaluation Tool. WHO/Europe, http://www.euro.who.int/en/ health-topics/Health-systems/primary-health-care/country-work/ primary-care-evaluation-tool
33. Neuman LW, Basic of social research methods, quantitative and qualitative approaches Pearson: Boston 2004
34. What is a Health System? Why Should We Care? William C, Hsiao WC, Harvard School of Public Health http://www.econ.boun.edu.tr/content/document/ec48801/ 7150.pdf
35. What has happened in family medicine during past 20 years? Grosz A, Furedi G, Balogh S, Nepegeszseguegy 2012 90 2 89 95
36. Joint Action on Health Workforce Planning. Joint Action on Health Workforce Planning, http://www.euhwforce.eu
37. General practitioner workforce planning: assessment of four policy directions. Conor Teljeur C, Thomas S, O'Kelly FD, O'Dowd T, BMC Health Serv Res 2010 10 148
38. Task shifting: global recommendations and guidelines. WHO, http://www.who.int/workforcealliance/knowledge/resources/taskshifting- guidelines/en/index.html
39. Working group on competencies of GPs in the management of complexity. European Union of General Practitioners/Family Physicians, http://www.uemo.eu
40. The relationship between patient's perceived waiting time and office-based practice satisfaction. Camacho F, Anderson R, Safrit A, Jones AS, Hoffmann P, NC Med J 2006 67 6
41. Direct access in primary care and patient satisfaction: a European study. Madelon W, Kroneman M, Maarse H, van der Zee J, Health Policy 2006 76 1 72 79 (Pubitemid 43247319)
42. Who needs a gatekeeper? Patients' views of the role of the primary care physician. Gross R, Tabenkinb H, Brammli-Greenberg S, Fam Pract 2000 17 3 222 229 (Pubitemid 30386713)
43. Primary care gatekeeping and referrals: effective filter or failed experiment? Christopher B, Forrest CB, BMJ 2003 326 692 695 (Pubitemid 36390450)
44. Testing a European set of indicators for the evaluation of the management of primary care practices. Engels Y, Dautzenberg M, Campbell S, Broge B, Boffin N, Marshall M, Elwyn G, Vodopivec-Jamsek V, Gerlach FM, Samuelson M, Grol R, Fam Pract 2005 23 1 137 147
45. Patient satisfaction with availability of general practice: an international comparison. Wensing M, Vedsted P, Kersnik J, Peersman W, Kingenberg A, Hearnshaw H, Hjortdahl P, Paulus D, Künzi B, Mendive J, Grol R, Int J Qual Health Care 2001 14 2 111
46. Focus groups: A practical guide for applied research. Krueger RA, Casey MA, New York: Sage 4 2008