Swimming in a sea of shame: Incorporating emotion into explanations of institutional reproduction and change

Academy of Management Review

Volumn 39, Issue 3, 2014, Pages 275-301

  Creed, W E Douglas ^a   Hudson, Bryant Ashley ^b   Okhuysen, Gerardo A ^c   Smith Crowe, Kristin ^d  

^a UNIVERSITY OF RHODE ISLAND   (United States)

^b FLORIDA ATLANTIC UNIVERSITY   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

^d UNIVERSITY OF UTAH   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84903147187     PISSN: 03637425     EISSN: None     Source Type: Journal    
DOI: 10.5465/amr.2012.0074     Document Type: Article

References (113)

1. Anteby, M. 2013. Manufacturing morals: The values of silence in business school education. Chicago: University of Chicago Press.
2. Barley, S. R. 2008. Coalface institutionalism. In R. Greenwood, C. Oliver, R. Suddaby, & K. Sahlin (Eds.), The Sage handbook of organizational institutionalism: 491-518. Los Angeles: Sage.
3. Barley, S. R., & Tolbert, P. S. 1997. Institutionalization and structuration: Studying the links between action and institution. Organization Science, 18: 93-117. (Pubitemid 127345461)
4. Barrett, L. F., Mesquita, B., Ochsner, K. N., & Gross, J. J. 2007. The experience of emotion. Annual Review of Psychology, 58: 373-403.
5. Battilana, J., & D'Aunno, T. 2009. Institutional work and the paradox of embedded agency. In T. B. Lawrence, R. Suddaby, & B. Leca (Eds.), Institutional work: Actors and agency in institutional studies of organizations: 31-58. Cambridge: Cambridge University Press.
6. Baumeister, R. F., Vohs, K. D., DeWall, C. N., & Zhang, L. 2007. How emotion shapes behavior: Feedback, anticipation, and reflection, rather than direct causation. Personality and Social Psychology Review, 11: 167-203.
7. Bechky, B. A. 2011. Making organizational theory work: Institutions, occupations, and negotiated orders. Organization Science, 22: 1157-1167.
8. Benson, J. K. 1977. Organizations-A dialectical view. Administrative Science Quarterly, 22: 1-21.
9. Berger, P. L., & Luckmann, T. 1967. The social construction of reality. New York: Doubleday.
10. Blair, R. J. R. 1995. A cognitive developmental approach to morality: Investigating the psychopath. Cognition & Emotion, 57: 1-29.
11. Blumer, H. 1969. Fashion: From class differentiation to collective selection. Sociological Quarterly, 10: 275-291.
12. Bourdieu, P. 1977. (First published in 1972.) Outline of a theory of practice. (Translated by R. Nice.) Cambridge: Cambridge University Press.
13. Bowring, M. A. 2000. De/constructing theory: A look at the institutional theory that positivism built. Journal of Management Inquiry, 9: 258-270.
14. Brickley, J. A., & van Drunen, L. D. 1990. Internal corporate restructuring: An empirical analysis. Journal of Accounting and Economics, 12: 251-280.
15. Cialdini, R. B., Borden, R. J., Thorne, A., Walker, M. R., Freeman, S., & Sloan, L. R. 1976. Basking in reflected glory: Three (football) studies. Journal of Personality and Social Psychology, 34: 366-375.
16. Cohen, T. R., Wolf, S. T., Panter, A. T., & Insko, C. A. 2011. Introducing the gasp scale: A new measure of guilt and shame proneness. Journal of Personality and Social Psychology, 100: 947-966.
17. Combs, D. J. Y., Campbell, G., Jackson, M., & Smith, R. H. 2010. Exploring the consequences of humiliating a moral transgressor. Basic and Applied Social Psychology, 32: 128-143.
18. Cooley, C. H. 1967. The looking-glass self. In J. G. Manis & A. N. Meltzer (Eds.), Symbolic interactions: A reader in social psychology: 169-171. Boston: Allyn & Bacon.
19. Cooley, C. H. 2004. (First published in 1922.) Society and individual. In M. J. Hatch & M. Schultz (Eds.), Organizational identity: A reader: 16-30. New York: Oxford University Press.
20. Cooper, D. J., Ezzamel, M., & Willmott, H. 2008. Examining institutionalization: A critical theory perspective. In R. Greenwood, C. Oliver, R. Suddaby, & K. Sahlin (Eds.), The Sage handbook of organizational institutionalism: 673-701. Los Angeles: Sage.
21. Creed, W. E. D. 2003. Voice lessons: Tempered radicalism and the use of voice and silence. Journal of Management Studies, 40: 1503-1536.
22. Creed, W. E. D. 2006. Seven conversations about the same thing. In A. M. Konrad, P. Prasad, & J. Pringle (Eds.), Handbook of workplace diversity: 371-400. London: Sage.
23. Creed, W. E. D., DeJordy, R., & Lok, J. 2010. Being the change: Resolving institutional contradiction through identity work. Academy of Management Journal, 53: 1336-1364.
24. Creed, W. E. D., & Scully, M. 2000. Songs of ourselves: Employees' deployment of social identity in workplace encounters. Journal of Management Inquiry, 9: 391-412.
25. Crites, S. 1971. The narrative quality of experience. Journal of the American Academy of Religion, 39: 291-311.
26. Dacin, M. T., & Dacin, P. A. 2008. Traditions as institutionalized practice: Implications for de-institutionalization. In R. Greenwood, C. Oliver, R. Suddaby, & K. Sahlin (Eds.), The Sage handbook of organizational institutionalism: 1-47. Los Angeles: Sage.
27. Dacin, M. T., Munir, K. A., & Tracey, P. 2010. Formal dining at Cambridge colleges: Linking ritual performance and institutional maintenance. Academy of Management Journal, 53: 1393-1418.
28. de Hooge, I. E., Zeelenberg, M., & Breugelmans, S. M. 2010. Restore and protect motivations following shame. Cognition & Emotion, 24: 111-127.
29. DeJordy, R. 2008. Just passing through: Stigma, identity, and identity decoupling in the workplace. Group and Organization Management, 33: 504-531.
30. DeJordy, R. 2010. Institutional guardianship: The role of agency in preserving threatened institutional arrangements. Unpublished doctoral dissertation, Boston College, Boston.
31. de Sousa, R. 1987. The rationality of emotion. Cambridge, MA: MIT Press.
32. DiMaggio, P. J. 1988. Interest and agency in institutional theory. In L. Zucker (Ed.), Institutional patterns and organizations: Culture and environment: 3-32. Cambridge: Ballinger.
33. Douglas, M. 2013. Natural symbols: Explorations in cosmology. London: Routledge.
34. Elfenbein, H. A. 2007. Emotion in organizations: A review and theoretical integration. Academy of Management Annals, 1: 315-386.
35. Elsbach, K. D., & Sutton, R. I. 1992. Acquiring organizational legitimacy through illegitimate actions: A marriage of institutional and impression management theories. Academy of Management Journal, 35: 699-738.
36. Emirbayer, M., & Mische, A. 1998. What is agency? American Journal of Sociology, 103: 962-1023.
37. Foucault, M. 1980. Power/knowledge: Selected interviews and other writings: 1972-1977. New York: Pantheon Books.
38. Foucault, M. 1982. The subject and power. Critical Inquiry, 8: 777-795.
39. Foucault, M. 1990. The history of sexuality: An introduction. New York: Vintage Books.
40. Friedland, R. 2013. The institutional logics perspective: A new approach to culture, structure, and process. M@N@Gement, 15: 583-595.
41. Friedland, R. R. 2002. Money, sex, and god: The erotic logic of religious nationalism. Sociological Theory, 20: 381-425.
42. Friedland, R. R. 2012. God, love and other good reasons for practice: Thinking through institutional logics. Speech given at Organizing Institutions: Creating, Enacting and Reacting to Institutional Logics ABC network conference, Banff, Alberta, Canada.
43. Friedland, R. R., & Alford, R. 1991. Bringing society back in: Symbols, practices and institutional contradictions. In W. Powell & P. DiMaggio (Eds.), The new institutionalism in organizational analysis: 232-267. Chicago: University of Chicago Press.
44. Garfinkel, H. 1967. Studies in ethnomethodology. Englewood Cliffs, NJ: Prentice Hall.
45. Gausel, N., Leach, C. W., Vignoles, V. L., & Brown, R. 2012. Defend or repair? Explaining responses to in-group moral failure by disentangling feelings of shame, rejection, and inferiority. Journal of Personality and Social Psychology, 102: 941-960.
46. Gelfand, M. J., Raver, J. L., Nishii, L., Leslie, L. M., Lun, J., Lim, B. C., Duan, L., Almaliach, A., Ang, S., & Arnadottir, J. 2011. Differences between tight and loose cultures: A 33-nation study. Science, 332: 1100-1104.
47. Goffman, E. 1959. The presentation of self in everyday life. New York: Anchor.
48. Goffman, E. 1963. Stigma: Notes on the management of spoiled identity. Englewood Cliffs, NJ: Prentice Hall.
49. Goffman, E. 1967. Interaction ritual: Essays on face-to-face interaction. Oxford: Aldine.
50. Gould, D. B. 2002. Life during wartime: Emotions and the development of ACT-UP. Mobilization, 7: 177-200.
51. Gouldner, A. W. 1954. Patterns of industrial bureaucracy. Glencoe, IL: Free Press.
52. Grasmick, H. G., Bursik, R. J., & Kinsey, K. A. 1991. Shame and embarrassment as deterrents to noncompliance with the law the case of an antilittering campaign. Environment and Behavior, 23: 233-251.
53. Gray, B., & Kish-Gephart, J. 2013. Encountering social class differences at work: How "class work" perpetuates inequality. Academy of Management Review, 38: 670-699.
54. Greenwood, R., Oliver, C., Suddaby, R., & Sahlin, K. (Eds.). 2008. The Sage handbook of organizational institutionalism. Los Angeles: Sage.
55. Gutierrez, B., Howard-Grenville, J., & Scully, M. A. 2010. The faithful rise up: Split identification and an unlikely change effort. Academy of Management Journal, 53: 673-699.
56. Haidt, J. 2003. The moral emotions. In R. J. Davidson, K. R. Scherer, & H. H. Goldsmith (Eds.), Handbook of affective science: 852-870. Oxford: Oxford University Press.
57. Hallett, T., & Ventresca, M. J. 2006. Inhabited institutions: Social interaction and organizational forms in Gouldner's patterns of industrial bureaucracy. Theory and Society, 35: 213-236. (Pubitemid 44421119)
58. Hasselbladh, H., & Kalinikos, J. 2000. The project of rationalization: A critique and reappraisal of neo-institutionalism in organization studies. Organization Studies, 21: 697-720.
59. Hirsch, P. M., & Lounsbury, M. D. 1997. Ending the family quarrel: Toward a reconciliation of "old" and "new" institutionalisms. American Behavioral Scientist, 40: 406-418.
60. Hirschman, A. O. 1970. Exit, voice, and loyalty: Responses to decline in firms, organizations, and states. Cambridge, MA: Harvard University Press.
61. Hoffmann, E. A. 2006. Exit and voice: Organizational loyalty and dispute resolution strategies. Social Forces, 84: 2313-2330. (Pubitemid 44059626)
62. Hudson, B. A., & Okhuysen, G. A. 2009. Not with a ten-foot pole: Core stigma, stigma transfer, and improbable persistence of men's bathhouses. Organization Science, 20: 134-153.
63. Hutcherson, C. A., & Gross, J. J. 2011. The moral emotions: A social-functionalist account of anger, disgust, and contempt. Journal of Personality Social Psycholigy, 100: 719-737.
64. James, W. 1884. What is an emotion? Mind, 9: 188-205.
65. Kraatz, M. S., & Block, E. S. 2008. Organizational implications of institutional pluralism. In R. Greenwood, C. Oliver, R. Suddaby, & K. Sahlin (Eds.), The Sage handbook of organizational institutionalism: 243-275. Los Angeles: Sage.
66. Lawrence, T., Suddaby, R., & Leca, B. 2011. Institutional work: Refocusing institutional studies of organization. Journal of Management Inquiry, 20: 52-58.
67. Lawrence, T. B. 2008. Power, institutions and organizations. In R. Greenwood, C. Oliver, R. Suddaby, & K. Sahlin (Eds.), The Sage handbook of organizational institutionalism: 170-197. Los Angeles: Sage.
68. Lawrence, T. B., & Suddaby, R. 2006. Institutions and institutional work. In S. Clegg, C. Hardy, T. Lawrence, & W. R. Nord (Eds.), The Sage handbook of organization studies (2nd ed.): 215-254. London: Sage.
69. Lawrence, T. B., Suddaby, R., & Leca, B. (Eds.). 2009. Institutional work: Actors and agency in institutional studies of organizations. Cambridge: Cambridge University Press.
70. Leary, M. R. 2000. Affect, cognition, and the social emotions. In J. P. Forgas (Ed.), Feeling and thinking: The role of affect in social cognition: 331-356. New York: Cambridge University Press.
71. Lewis, M. 1992. Shame: The exposed self. New York: Free Press.
72. Lok, J., & De Rond, M. 2013. On the plasticity of institutions: Containing and restoring practice breakdowns at the Cambridge University boat club. Academy of Management Journal, 56: 185-207.
73. Maguire, S., & Hardy, C. 2009. Discourse and deinstitutionalization: The decline of DDT. Academy of Management Journal, 52: 148-178.
74. Martens, J. P., Tracy, J. L., & Shariff, A. F. 2012. Status signals: Adaptive benefits of displaying and observing the nonverbal expressions of pride and shame. Cognition & Emotion, 26: 390-406.
75. Meyer, J. W., & Rowan, B. 1977. Institutionalized organizations: Formal structure as myth and ceremony. American Journal of Sociology, 83: 340-363.
76. Meyerson, D. 2001. Tempered radicals: How people use difference to inspire change at work. Boston: Harvard Business School Press.
77. Meyerson, D. E., & Scully, M. A. 1995. Tempered radicalism and the politics of ambivalence and change. Organization Science, 6: 585-600. (Pubitemid 126001538)
78. Nasaw, D., & Saranow, J. 2002. Don't say no: Foiling drug tests is cottage industry. Wall Street Journal, December 12: B1.
79. Oliver, C. 1991. Strategic responses to institutional processes. Academy of Management Review, 16: 145-179.
80. Oliver, C. 1992. The antecedents of deinstitutionalization. Organization Studies, 13: 563-588.
81. O'Reilly, C. A. 1989. Corporations, culture, and commitment: Motivation and social control in organizations. Berkeley: Center for Research in Management, University of California, Berkeley Business School.
82. Panagopoulos, C. 2011. Thank you for voting: Gratitude expression and voter mobilization. Journal of Politics, 73: 707-717.
83. Pontikes, E., Negro, G., & Rao, H. 2010. Stained red: A study of stigma by association to blacklisted artists during the "red scare" in Hollywood: 1945-1960. American Sociological Review, 75: 456-478.
84. Powell, W. W., & Colyvas, J. A. 2008. Microfoundations of institutional theory. In R. Greenwood, C. Oliver, R. Suddaby, & K. Sahlin (Eds.), The Sage handbook of organizational institutionalism: 276-298. Los Angeles: Sage.
85. Prinz, J. 2004. Embodied emotions. In R. C. Solomon (Ed.), Thinking about feeling: Contemporary philosophers on emotions: 44-58. Oxford: Oxford University Press.
86. Rojas, F. 2010. Power through institutional work: Acquiring academic authority in the 1968 Third World strike. Academy of Management Journal, 53: 1263-1280.
87. Rozin, P., Lowery, L., Imada, S., & Haidt, J. 1999. The cad triad hypothesis: A mapping between three moral emotions (contempt, anger, disgust) and three moral codes (community, autonomy, divinity). Journal of Personality and Social Psychology, 76: 574-586.
88. Sayer, A. 2005. Class, moral worth and recognition. Sociology, 39: 947-963. (Pubitemid 41770755)
89. Scheff, T. J. 1990. Socialization of emotion: Pride and shame as causal agents. In T. D. Kemper (Ed.), Research agendas in the sociology of emotions: 281-304. Albany: State University of New York Press.
90. Scheff, T. J. 2000. Shame and the social bond: A sociological theory. Sociological Theory, 18: 84-99.
91. Scheff, T. J. 2005. Looking-glass self: Goffman as symbolic interactionist. Symbolic Interaction, 28: 147-166. (Pubitemid 40707404)
92. Scott, W. R. 2007. Institutions and organizations (3rd ed.). Thousand Oaks, CA: Sage.
93. Scully, M., & Creed, W. E. D. 1997. Stealth legitimacy: Employee activism and corporate response during the diffusion of domestic partner benefits. Paper presented at the annual meeting of the Academy of Management, Boston.
94. Seo, M.-G., & Creed, W. E. D. 2002. Institutional contradictions, praxis, and institutional change: A dialectical perspective. Academy of Management Review, 27: 222-247.
95. Sheikh, S., & Janoff-Bulman, R. 2010. The "shoulds" and "should nots" of moral emotions: A self-regulatory perspective on shame and guilt. Personality and Social Psychology Bulletin, 36: 213-224.
96. Shiltz, R. 1988. And the band played on: Politics, people, and the AIDS epidemic. New York: Penguin.
97. Smith, R. H., Webster, J. M., Parrott, W. G., & Eyre, H. L. 2002. The role of public exposure in moral and nonmoral shame and guilt. Journal of Personality and Social Psychology, 83: 138-159.
98. Smith-Crowe, K., & Warren, D. E. In press. The emotionevoked corruption model: The role of emotion in the spread of corruption within organizations. Organization Science.
99. Sullivan, A. 1996. Three's a crowd. New Republic, 214: 10-12.
100. Tangney, J. P., Stuewig, J., & Mashek, D. J. 2007. Moral emotions and moral behavior. Annual Review of Psychology, 58: 345-372.
101. Tangney, J. P., Wagner, P., Fletcher, C., & Gramzow, R. 1992. Shamed into anger? The relation of shame and guilt to anger and self-reported aggression. Journal of Personality and Social Psychology, 62: 669-675.
102. Toneguzzi, M. 2002. City reviews license for gay spa. Calgary Herald, December 17: A1.
103. Tracy, J. L., & Robins, R. W. 2004. Putting the self into selfconscious emotions: A theoretical model. Psychological Inquiry, 15: 103-125. (Pubitemid 39129714)
104. Turner, J. H., & Stets, J. E. 2005. The sociology of emotions. New York: Cambridge University Press.
105. Voronov, M., & Vince, R. 2012. Integrating emotions into the analysis of institutional work. Academy of Management Review, 37: 58-81.
106. Warren, D. E., & Smith-Crowe, K. 2008. Deciding what's right: The role of external sanctions and embarrassment in shaping moral judgments in the workplace. Research in Organizational Behavior, 28: 81-105.
107. Wayne, L. 2009. Goldman pays to end state inquiry into loans. New York Times, May 12: B3.
108. Weber, K., & Glynn, M. A. 2006. Making sense with institutions: Context, thought and action in Karl Weick's theory. Organization Studies, 27: 1639-1660. (Pubitemid 44610693)
109. Willmott, H. 2011. Institutional work for what? Problems and prospects of institutional theory. Journal of Management Inquiry, 20: 67-72.
110. Zhou, J., & George, J. M. 2001. When job dissatisfaction leads to creativity: Encouraging the expression of voice. Academy of Management Journal, 44: 682-696.
111. Zietsma, C., & Lawrence, T. B. 2010. Institutional work in the transformation of an organizational field: The interplay of boundary work and practice work. Administrative Science Quarterly, 55: 189-221.
112. Zilber, T. B. 2002. Institutionalization as an interplay between actions, meanings, and actors: The case of a rape crisis center in Israel. Academy of Management Journal, 45: 234-254.
113. Zucker, L. G. 1977. The role of institutionalization in cultural persistence. American Sociological Review, 42: 726-743.