Patients' perspectives of care and surgical outcomes in Michigan: An analysis using the CAHPS hospital survey

Annals of Surgery

Volumn 260, Issue 1, 2014, Pages 5-9

  Sheetz, Kyle H ^a   Waits, Seth A ^a   Girotti, Micah E ^a   Campbell, Darrell A ^a   Englesbe, Michael J ^a  

^a UNIVERSITY OF MICHIGAN MEDICAL SCHOOL   (United States)

Author keywords

HCAHPS survey; Hospital Compare; patients' perspectives; regional quality improvement; surgical outcomes

Indexed keywords

ABDOMINAL AORTA ANEURYSM; AGED; ANALGESIA; ARTICLE; COHORT ANALYSIS; COLON RESECTION; COMORBIDITY; ENDOVASCULAR ANEURYSM REPAIR; FEMALE; HEALTH CARE QUALITY; HOSPITAL CARE; HUMAN; INFORMATION DISSEMINATION; MAJOR CLINICAL STUDY; MALE; MORBIDITY; OUTCOME ASSESSMENT; PALLIATIVE THERAPY; PATIENT ATTITUDE; PATIENT CARE; POSTOPERATIVE PERIOD; PRIORITY JOURNAL; RETROSPECTIVE STUDY; SOCIAL WORK; SURGICAL MORTALITY; TOTAL QUALITY MANAGEMENT; TREATMENT OUTCOME; UNITED STATES;

AGED; FEMALE; FOLLOW-UP STUDIES; HEALTH SERVICES RESEARCH; HOSPITAL MORTALITY; HOSPITALS; HUMANS; INCIDENCE; INPATIENTS; MALE; MICHIGAN; OUTCOME ASSESSMENT (HEALTH CARE); POSTOPERATIVE COMPLICATIONS; QUALITY OF HEALTH CARE; REGISTRIES; RETROSPECTIVE STUDIES; SURGICAL PROCEDURES, OPERATIVE;

EID: 84902272766     PISSN: 00034932     EISSN: 15281140     Source Type: Journal    
DOI: 10.1097/SLA.0000000000000626     Document Type: Article

References (23)

1. Goldstein E, Fyock J. Reporting of CAHPS quality information to Medicare beneficiaries. Health Serv Res. 2001;36:477-488.
2. Hargraves JL, Hays RD, Cleary PD. Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 Adult Core Survey. Health Serv Res. 2003;38:1509-1527.
3. Care quality information from the Consumer Perspective Hospital Survey. Available at http://www.hcahpsonline.org/home.aspx. Accessed July 29, 2013.
4. Medicare Hospital Compare. Available at http://www.medicare.gov/hospital compare/search.html. Accessed July 29, 2013.
5. Selby JV,BealAC, Frank L. The Patient-CenteredOutcomesResearch Institute (PCORI) national priorities for research and initial research agenda. JAMA. 2012;307:1583-1584.
6. VanLare JM, Conway PH. Value-based purchasing-national programs to move from volume to value. N Engl J Med. 2012;367:292-295.
7. Birkmeyer JD,GustC,Baser O, et al.Medicare payments for common inpatient procedures: implications for episode-based payment bundling. Health Serv Res. 2010;45:1783-1795.
8. Birkmeyer JD, Gust C, Dimick JB, et al. Hospital quality and the cost of inpatient surgery in the United States. Ann Surg. 2012;255:1-5.
9. Karanicolas PJ, Graham D, GonenM, et al. Quality of life after gastrectomy for adenocarcinoma: a prospective cohort study. Ann Surg. 2013;257:1039-1046.
10. Lee ES, LeeMK, Kim SH, et al. Health-related quality of life in survivors with breast cancer 1 year after diagnosis compared with the general population: a prospective cohort study. Ann Surg. 2011;253:101-108.
11. Andersson J, Angenete E, Gellerstedt M, et al. Health-related quality of life after laparoscopic and open surgery for rectal cancer in a randomized trial. Br J Surg. 2013;100:941-949.
12. Rodriguez HP, von Glahn T, Elliott MN, et al. The effect of performancebased financial incentives on improving patient care experiences: a statewide evaluation. J Gen InternMed. 2009;24:1281-1288.
13. Rodriguez HP, von Glahn T, Rogers WH, et al. Organizational and market influences on physician performance on patient experience measures. Health Serv Res. 2009;44:880-901.
14. Campbell DA. Accelerating the pace of surgical quality improvement: the power of hospital collaboration. Arch Surg (Chicago. 1960). 2010;145:985-991.
15. Centers for Medicare & Medicaid Services. HCAHPS Fact Sheet. Baltimore, MD: Centers for Medicare & Medicaid Services; 2012.
16. Dimick JB,Ghaferi AA, Osborne NH, et al.Reliability adjustment for reporting hospital outcomes with surgery. Ann Surg. 2012;255:703-707.
17. Methodology Committee of the Patient-Centered Outcomes Research I. Methodological standards and patient-centeredness in comparative effectiveness research: the PCORI perspective. JAMA. 2012;307:1636-1640.
18. Marshall MN, Shekelle PG, Leatherman S, et al. The public release of performance data: what do we expect to gain? A review of the evidence. JAMA. 2000;283:1866-1874.
19. Schwartz LM, Woloshin S, Birkmeyer JD. How do elderly patients decide where to go for major surgery? Telephone interview survey. BMJ. 2005;331:821.
20. Huppertz JW, Carlson JP. Consumers' use of HCAHPS ratings and word-ofmouth in hospital choice. Health Serv Res. 2010;45:1602-1613.
21. Zwijnenberg NC, Hendriks M, Damman OC, et al. Understanding and using comparative healthcare information; the effect of the amount of information and consumer characteristics and skills. BMC Med Inform Decis Mak. 2012;12:101.
22. Lamb GC, Smith MA, Weeks WB, et al. Publicly reported quality-of-care measures influenced Wisconsin physician groups to improve performance. Health Aff (Millwood). 2013;32:536-543.
23. Hibbard JH, Stockard J, Tusler M. Hospital performance reports: impact on quality, market share, and reputation. Health Aff (Millwood). 2005;24:1150-1160.