Can trade unions meet the challenge?: Unionisation in the marketised services

Working in the Service Sector: A Tale from Different Worlds

Volumn , Issue , 2005, Pages 280-301

  Dølvik, Jon Erik ^a   Waddington, Jeremy ^b,c  

^a FAFO   (Norway)

^b UNIVERSITY OF MANCHESTER   (United Kingdom)

^c Employment and Social Policies Unit of the Research Department at the European Trade Union Institute   (Belgium)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84899296938     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.4324/9780203500583     Document Type: Chapter

References (62)

1. Ahlèn, K. (1994) Unfilled Ambitions: Democratic Legitimacy in Swedish Labor Unions, Stockholm: Arbetslivcentrum.
2. Behrens, M. (2001) 'Works Constitution Act Reform Adopted'. Available online at:www.eiro.eurofound.eu.int/2001/07/feature/de0107234f.html (accessed 5 July 2004).
3. Blaschke, S. (2001) 'Corporatist Regulation of Service Labour Markets', in J.E. Dølvik (ed.) At Your Service? Comparative Perspectives on Employment and Labour Relations in the European Private Sector Services, Brussels/New York/London: PIEPeter Lang.
4. Boeri, T., Brugiavini, A. and Calmfors, L. (2001) The Role of Unions in the 21st Century, Oxford:Oxford University Press.
5. Bosch, G. (2000) Der Übergang zur Dienstleistungsgesellschaft-Ende oder Neuanfang der Gewerkschaften? 3. Ausserordentlichen HBV-Gewerkschaftstag, Magdeburg, 12-14 September, Manuscript, Gelsenkirchen: Institut Arbeit und Technik.
6. Bronfenbrenner, K., Friedman, F., Hurd, R., Oswald, R. and Seeber, R. (eds) (1998) Organizing to Win: New Research on Union Strategies, Ithaca, NY: Cornell University Press.
7. Colgan, F. and Ledwith, S. (1996) 'Sisters Organising: Women and their Trade Unions', in F.Colgan and S.Ledwith (eds) Women in Organisations, London: Macmillan.
8. Colling, T. and Dickens, L. (1998) 'Selling the Case for Gender Equality: Deregulation and Equality Bargaining', British Journal of Industrial Relations 36(3):389-412.
9. Conrow, T. (1991) 'Contract Servicing from an Organizing Model', Labor Research Review 11:45-59.
10. Crouch, C. (1993) Industrial Relations and European State Traditions, Oxford: Clarendon Press.
11. Di Nicola, P. (1997) 'Formal and Informal Representativeness in Italy: Members and Voters of the Confederal Trade Unions', in M.Sverke (ed.) The Future of Trade Unionism, Aldershot:Ashgate.
12. Dølvik, J.E. (2001) 'Conclusion: The Impact of Post-industrialisation on Employment and Labour Relations: A Comparative Review', in J.E.Dølvik (ed.) At Your Service'? Comparative Perspectives on Employment and Labour Relations in the European Private Sector Services, Brussels/New York/London: PIE-Peter Lang.
13. Ebbinghaus, B. and Visser, J. (1999) 'When Institutions Matter: Union Growth and Decline in Western Europe 1950-1995', European Sociological Review 15(2):1-24.
14. Ebbinghaus, B. and Visser, J. (2000) Trade Unions in Western Europe since 1945, London: Macmillan.
15. European Industrial Relations Observatory (EIRO) (1999) 'France: High-tension Negotiations in Information Technology, Engineering and Consulting.' Avail-able online at:www.eiro.eurofound.eu.int/1999/04/inbrief/fr9904178n.html (accessed 5 July 2004).
16. European Industrial Relations Observatory (EIRO) (2000) 'Italy: Sectoral Agreement Signed in Telecommunications'. Available online at:www.eiro.eurofound.eu.int/2000/07/feature/it0007l58f.html (accessed 5 July 2004).
17. European Industrial Relations Observatory (EIRO) (2001a) 'Comparative: Industrial Relations in the Information and Communication Technology Sector'. Available online at:http://www.eiro.eurofound.eu.int/%202001/08/study/tn0108201s.html (accessed 5 July 2004).
18. European Industrial Relations Observatory (EIRO) (2001b) 'Sweden: First Collective Agreement Signed for Call-centres and Telemarketing'. Available online at: http://www.eiro.eurofound.eu.int/2001/02/%20inbrief/se0102183n.html (accessed 5 July 2004).
19. European Industrial Relations Observatory (EIRO) (2001c) 'Spain: Strikes in the Telemarketing Sector'. Available online at:www.eiro.eurofound.eu.int/2001/07/inbrief/es0107251n.html (accessed 5 July 2004).
20. European Industrial Relations Observatory (EIRO) (2001d) 'Italy: Agreement Signed for Atypical Workers in Market Research'. Available online at: http://www.eiro.eurofound.eu.int/2001/01/inbrief/it0101171n.%20html (accessed 5 July 2004).
21. European Industrial Relations Observatory (EIRO) (2002) 'Germany: Ver.di Seeks to Give Prostitutes a Voice'. Available online at:www.eiro.eurofound.eu.int/2002/03/feature/de0203203f.html (accessed 5 July 2004).
22. Fullin, G. (2002) 'The Unions for Atypical Workers in Italy', Transfer 8(3):531-5.
23. Glißmann, W. and Peters, K. (2001) Mehr Druck durch mehr Freiheit: Die neue Autonomie in der Arbeit und ihre paradoxen Folgen, Hamburg: VSA.
24. Heery, E. (2002) 'Partnership versus Organising: Alternative Futures for British Trade Unionism', Industrial Relations Journal 33(1):20-35.
25. Irish Congress of Trade Unions (ICTU) (1998) What People Think of Unions, national survey conducted by Research and Evaluation Services, Dublin: ICTU.
26. Jordfald, B. and Olberg, D. (2002) 'IKT-sektoren-perspektiver på sysselsetting, arbeidsmiljø og interesseorganisering', Fafo-report 391, Oslo: Fafo Institute.
27. Jørgensen, H., Lassen, M., Lind, J. and Madsen, M. (1992) Medlemmer og Meninger, Copenhagen:Landsorganisationen i Danmark.
28. Kahmann, M. (2003) Trade Unions and the Growth of the Information Economy', ETUI Discussion Paper, Brussels: European Trade Union Institute.
29. Kjellberg, A. (1983) Facklig organisering i tolv länder, Lund: Arkiv Förlag.
30. Kjellberg, A. (2001) Fackliga organisationer och medlemmer i dagens Sverige, Lund: Arkiv Förlag.
31. Kochan, T., Lansbury, R. and MacDuffie, J-P. (1997) After Lean Production, Ithaca, NY: ILR Press.
32. Krell, G. (2001) 'Zur Analyse und Bewertung von Dienstleistungsarbeit: Eine Diskussionsbeitrag', Industrielle Beziehungen 8(1):9-36.
33. Krieger, H. and O'Kelly, K. (1998) 'The Extent of Participation in Europe', Transfer 4(2):214-31.
34. Lehndorff, S. (2002) 'Work Regulation in the Service Sector: Changes in the Organisation of Work: New Challenges for Service Sector Trade Unions', Transfer 8(3): 415-34.
35. Lockwood, D. (1957) The Blackcoated Worker, London: Allen & Unwin.
36. McBride, A. (2001) Gender Democracy in Trade Unions, Aldershot: Ashgate.
37. Meilland, C. and Dufour, C. (2001) 'Services in France: Heterogeneity of Employment Systems within Common Institutional Frames', in J.E. Dølvik (ed.) At Your Service? Comparative Perspectives on Employment and Labour Relations in the European Private Sector Services, Brussels/New York/London: PIE-Peter Lang.
38. Olberg, D. (2001) 'Nye driftsformer i varehandelen: Organisasjonsgrader og avtaleforhold', Fafonotat 2001:14, Oslo: Fafo Institute.
39. Olsen, M. (1966) The Logic of Collective Action, Cambridge, MA: Harvard University Press.
40. Organisation for Economic Co-operation and Development (OECD) (2001) 'The Quality and Characteristics of Service Sector Jobs', Employment Outlook, Paris: OECD.
41. Ponzellini, A. and Provenzano, E. (2001) 'Italy: The Services Sector-Towards a More Inclusive and Flexible Labour Market?', in J.E.Dølvik (ed.) At Your Service? Comparative Perspectives on Employment and Labour Relations in the European Private Sector Services, Brussels/New York/London: PIE-Peter Lang.
42. Savage, L. (1998) 'Geographies of Organizing: Justice for Janitors in Los Angeles', in A. Herod (ed.) Organizing the Landscape, Minneapolis: University of Minnesota Press, pp. 225-52.
43. Scheuer, S. and Madsen, M. (2000) 'Mod en ny balance mellem kollektivisme og individualisme', LO-Dokumentation 2/2000, Copenhagen: Landsorganisationen i Danmark.
44. Schumann, M. (2001) 'Sozialstrukturelle Ausdifferensierung und Pluralisierung der Solidarität', WSI Mitteilungen 9:531-7.
45. Sisson, K. and Martin Artilés, A. (2000) Handling Restructuring: Collective Agreements on Employment and Competitiveness, Dublin: European Foundation for the Improvement of Living and Working Conditions.
46. Streeck, W. and Visser, J. (1997) 'The Rise of the Conglomerate Union', European Journal of Industrial Relations 3(3):305-32.
47. Sverke, M. and Sjøberg, A. (1997) 'Ideological and Instrumental Union Commitment', in M. Sverke (ed.) The Future of Trade Unionism, Aldershot: Ashgate.
48. Traxler, F., Blaschke, S. and Kittel, B. (2001) National Labour Relations in Internationalised Markets, Oxford: Oxford University Press.
49. Tromp, C. and Beukema, L. (2001) The Dutch "Poldermodel": A Flexible Success Story', in J.E.Dølvik (ed.) At Your Service? Comparative Perspectives on Employment and Labour Relations in the European Private Sector Services, Brussels/New York/London: PIE-Peter Lang.
50. UNI (2002) 'Many Members Sign up Through Website: Sweden's HTF Continues to Grow'. Available online at: http://www.unionnetwork. org/unisite/sectors/commerce/%20Activities/HTF_recruits_through_website.htm (accessed 5 July 2004).
51. Valkenburg, B. and Beukema, L. (1996) 'The Organisation of Flexibility: Atypical Jobs as a Challenge for the Modernisation of Trade Unions', Transfer 2(4):738-54.
52. Vigneau, C., Ahlberg, K., Bercussen, B. and Bruun, N. (1999) Fixed-term Work in the EU, Helsingborg: Boktryck.
53. Waddington, J. (2001) 'Articulating Trade Union Organisation for the New Europe?', Industrial Relations Journal 32(5):449-63.
54. Waddington, J. and Hoffmann, R. (2000a) Trade Unions in Europe, Brussels: European Trade Union Institute.
55. Waddington, J. and Hoffmann, R. (2000b) 'The German Trade Union Movement in Structural Transition: Defensive Adjustment or Setting a New Agenda?', in R.Hoffmann, O.Jacobi, B. Keller and M.Weiss (eds) Transnational Industrial Relations in Europe, Düsseldorf: Hans Böckler Stiftung.
56. Waddington, J. and Kerr, A. (1999) 'Trying to Stem the Flow: Union Membership Turnover in the Public Sector', Industrial Relations Journal 29(2):151-65.
57. Waddington, J. and Kerr, A. (2000) 'Towards an Organising Model in UNISON?: A Trade Union Membership Strategy in Transition', in M.Terry (ed.) Redefining Public Sector Unionism, London: Routledge.
58. Waddington, J. and Whitston, C. (1997) 'Why Do People Join Unions in a Period of Membership Decline?', British Journal of Industrial Relations 35(4):515-46.
59. Wagner, A. (2002) 'Private Services and Female Work: Institutional Conditions for a Better Balance', Transfer 8(3):43j328 5-55.
60. Weiler, A. (2000) 'Innovative Agreements on Equal Opportunities: New Horizons of Collective Bargaining?', Transfer 6(2):209-26.
61. Weinkopf, C. (2002) 'Call-centre Work: Specific Characteristics and the Challenges of Work Organisation', Transferred 8(3):456-66.
62. Williams, J. (1999) 'Restructuring Labor's Identity: The Justice for Janitors Campaign in Washington, D.C.', in R.Tillman and M.Cummings (eds) The Transformation of U.S. Unions, Boulder, CO: Lynne Rienner.