Spanish-speaking patients' satisfaction with clinical pharmacists' communication skills and demonstration of cultural sensitivity

Journal of the American Pharmacists Association

Volumn 54, Issue 2, 2014, Pages 121-129

  Kim Romo, Dawn N ^a   Barner, Jamie C ^a   Brown, Carolyn M ^a   Rivera, José O ^b   Garza, Aida A ^c   Klein Bradham, Kristina ^c   Jokerst, Jason R ^c   Janiga, Xan ^c   Brown, Bob ^c  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

^b UNIVERSITY OF TEXAS AT EL PASO   (United States)

^c Clinical Pharmacist at CommUnityCare   (United States)

Author keywords

Communication; Cultural competence; Latino patients; Patient satisfaction; Pharmacists

Indexed keywords

ARTICLE; COMMUNICATION SKILL; CROSS-SECTIONAL STUDY; CULTURAL COMPETENCE; CULTURAL FACTOR; CULTURAL SENSITIVITY; HUMAN; INTERPERSONAL COMMUNICATION; LANGUAGE; PATIENT; PATIENT SATISFACTION; PHARMACIST; ADULT; AGED; CLINICAL COMPETENCE; FEMALE; HISPANIC; INFORMATION PROCESSING; MALE; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; STANDARDS; STATISTICAL MODEL; UNITED STATES;

ADULT; AGED; CLINICAL COMPETENCE; COMMUNICATION; CROSS-SECTIONAL STUDIES; CULTURAL COMPETENCY; DATA COLLECTION; FEMALE; HISPANIC AMERICANS; HUMANS; LANGUAGE; LINEAR MODELS; MALE; MIDDLE AGED; PATIENT SATISFACTION; PHARMACISTS; TEXAS;

EID: 84898908437     PISSN: 15443191     EISSN: 15443450     Source Type: Journal    
DOI: 10.1331/JAPhA.2014.13090     Document Type: Article

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