A qualitative exploration of workarounds related to the implementation of national electronic health records in early adopter mental health hospitals

PLoS ONE

Volumn 9, Issue 1, 2014, Pages

  Ser, Gloria ^a   Robertson, Ann ^a   Sheikh, Aziz ^a,b  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

^b BRIGHAM AND WOMEN S HOSPITAL   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; ATTITUDE TO CHANGE; CLINICAL COMPETENCE; COMPUTER INTERFACE; CULTURAL FACTOR; ELECTRONIC MEDICAL RECORD; HEALTH CARE PLANNING; HOSPITAL MANAGEMENT; HOSPITAL ORGANIZATION; HOSPITAL POLICY; HUMAN; MEDICAL EDUCATION; MEDICAL INFORMATICS; MENTAL HEALTH SERVICE; MENTAL HOSPITAL; QUALITATIVE ANALYSIS; THEMATIC ANALYSIS; UNITED KINGDOM; WORK; WORKAROUND; WORKFLOW;

ATTITUDE OF HEALTH PERSONNEL; ELECTRONIC HEALTH RECORDS; ENGLAND; EVALUATION STUDIES AS TOPIC; HOSPITALS, PSYCHIATRIC; HUMANS; MENTAL HEALTH; NATIONAL HEALTH PROGRAMS; PERSONNEL, HOSPITAL; WORKFLOW;

EID: 84898638367     PISSN: None     EISSN: 19326203     Source Type: Journal    
DOI: 10.1371/journal.pone.0077669     Document Type: Article

References (41)

1. Detmer DE (2009) Information technology for quality health care: a summary of United Kingdom and United States experiences. Qual Health Care 9: 181-189.
2. Wachter RM (2008) Understanding Patient Safety. New York: McGraw-Hill. 298 p.
3. Safadi H, Faraj S (2010) The role of workarounds during an open source electronic medical record system implementation. Int Conf Inf Sys Proc. Available: http://aisel.aisnet.org/icis2010-submissions/47. Accessed: 2013 Nov 25.
4. Bates DW, Leape LL, Cullen DJ, Laird N, Petersen LA, et al. (1998) Effect of computerized physician order entry and a team intervention on prevention of serious medication error. JAMA 280: 1311-1316. (Pubitemid 28473716)
5. Black AD, Car J, Pagliari C, Anandan C, Cresswell K, et al. (2011) The impact of eHealth on the quality and safety of health care: a systematic overview. PLoS Med 8:1-16 doi:10.1371/journal.pmed1000387
6. Huckvale C, Car J, Akiyama M, Jaafar S, Khoja T, et al. (2010) Information technology for patient safety. Qual Saf Hlth Care (Suppl 2): i25-i33.
7. Rouf E, Chumley HS, Dobbie AE (2008) Electronic health records in outpatient clinics: Perspectives of third year medical students. BMC Med Educ 8: 13 doi:10.1186/1472-6920-8-13 (Pubitemid 351537210)
8. Ventres W, Kooienga S, Vuckovic N, Marlin R, Nygren P, et al. (2006) Physicians, patients and the electronic health record: an ethnographic analysis. Ann Fam Med 4: 124-131.
9. Makoul G, Curry RH, Tang PC (2001) The use of electronic medical records: communication patterns in outpatient encounters. J Am Med Inform Assoc 8: 610-15. (Pubitemid 33095500)
10. Stewart RF, Kroth PJ, Shuyler M, Bailey R (2010) Do electronic health records affect the patient-psychiatrist relationship? A before & after study of psychiatric outpatients. BMC Psych 10:3 doi:10.1186/1471-244X-10-3
11. Stockdale SE, Sherin JE, Chan JA, Hermann RC (2011) Barriers and strategies for improving communication between inpatient and outpatient mental health clinicians. BMJ Qual Saf 20: 941-946.
12. Sartorius N (2007) Stigma and mental health. Lancet 370: 810-811. (Pubitemid 47362320)
13. Burt CW, Sisk JE (2005) Which physicians and practices are using electronic medical records? Health Aff 24: 1334-1343. (Pubitemid 41577125)
14. Salomon RM, Blackford JU, Rosenbloom ST, Seidel S, Clayton EW, et al. (2009) Openness of patients' reporting with use of electronic records: psychiatric clinicians' views. J Am Med Inform Assoc 17: 54-60.
15. Gasser L (1986). The integration of computing and routine work. ACM Transactions on Office Information Systems 4: 205-225.
16. Saleem JJ, Russ AL, Justice CF, Hagg H, Ebright PR, et al. (2009) Exploring the persistence of paper with the electronic health record. Int J Med Inform 78: 618-28.
17. Koppel R, Wetterneck T, Telles JL, Karsh BT (2008) Workarounds to barcode medication administration systems: their occurrences, causes, and threats to patient safety. J Am Med Inform Assoc 15: 408-423. (Pubitemid 351885162)
18. Petrides LA, McClelland SI, Nodine TR (2004) Cost and benefits of the workaround: inventive solution or costly alternative. Int J Educ Manag 18: 100-108. (Pubitemid 38305390)
19. Ferneley EH, Sobreperez P (2006) Resist, comply or workaround? An examination of different facets of user engagement with information systems. Eur J Inf Sys 15: 345-356. (Pubitemid 44494843)
20. Hayes N (2000) Work-arounds and boundary crossing in a high tech optronics company: the role of co-operative workflow technologies. Comput Support Coop Work 9: 435-455.
21. Sobreperez P (2008) Technological Frame Incongruence, Diffusion and Noncompliance. In: Lecun G, editor. Open IT-Based Innovation: Moving towards cooperative IT Transfer and Knowledge diffusion. New York: Springer. pp. 179-196.
22. Kobayashi M, Fussell SR, Xiao Y, Seagull J (2005) Work coordination, workflow, and workarounds in a medical context. CHI Conference April 2-7: 1561-1564.
23. Vestal K (2008) Nursing and the art of the workaround. Nurs Lead Aug: 8-9.
24. Poelmans S (1999) Workarounds and distributed viscosity in a workflow system: a case study. SIGGROUP Bulletin 20: 11-12.
25. Forum: Qualitative Social Research (2005) Secondary analysis of qualitative data. Available: www.qualitative-research.net/fqs/fqs-e/inhalt1-05- e.htm. Accessed 2013 Nov 25.
26. Heaton J (2004) Reworking Qualitative Data. London: Sage Publications. 176 p.
27. Murray SA, Kendall M, Boyd K, Grant L, Highet G, et al. (2010) Archetypal trajectories of social, psychological, and spiritual wellbeing and distress in family care givers of patients with lung cancer: secondary analysis of serial qualitative interviews. BMJ 340:c2581. doi: 10.1136/bmj.c2581
28. Sheikh A, Cornford T, Barber N, Avery A, Takian A, et al. (2011) Implementation and adoption of nationwide electronic health records in secondary care in England: final qualitative results from prospective national evaluation in "early adopter" hospitals. BMJ 343:d6054.
29. Robertson A, Cresswell K, Takian A, Petrakaki D, Crowe S, et al. (2010) Implementation and adoption of nationwide electronic health records in secondary care in England: qualitative analysis of interim results from a prospective national evaluation. BMJ 341: c4564.
30. Robertson A, Bates DW, Sheikh A (2011) The rise and fall of England's National Programme for IT. J R Soc Med 104: 434-435.
31. Patton MQ (1990) Qualitative evaluation and research methods (2nd ed). Newbury ParkCA: Sage. 532 p.
32. Crowe S, Cresswell K, Robertson A, Huby G, Avery A, et al. (2011) The case study approach. BMC Med Res Methodol 11: 100.
33. Strauss A, Corbin J (1998) Basics of qualitative research: Techniques and procedures for developing grounded theory. Thousand OaksCA: Sage. 312 p.
34. Braun V, Clarke V (2006) Using thematic analysis in psychology. Qualitative Research in Psychology 3: 77-101.
35. Department of Health & The Home Office. The Mental Health Act, 2007. Available: http://www.legislation.gov.uk/ukpga/2007/12/pdfs/ukpga-20070012-en. pdf. Accessed: 2013 Nov 25.
36. Linder JA, Schnipper JL, Tsurikova R, Melnikas AJ, Volk LA, et al. (2006) Barriers to electronic health record use during patient visits. Proc AMIA Symp: 499-503.
37. Ash JS, Berg M, Coiera E (2004) Some unintended consequences of information technology in health care: the nature of patient care information system-related errors. J Am Med Inform Assoc 11: 104-12. (Pubitemid 38327498)
38. Campbell EM, Sittig DF, Ash JS, Guappone KP, Dykstra RH (2006) Types of unintended consequences related to computerized provider order entry. J Am Med Inform Assoc 13: 547-556. (Pubitemid 44292018)
39. Harrison M, Koppel R, Bar-Lev S (2007) Unintended consequences of information technologies in health care - an interactive sociotechnical analysis. J Am Med Inform Assoc 14: 542-549. (Pubitemid 47379560)
40. Campbell EM, Guappone KP, Sittig DF, Dykstra RH, Ash JS (2008) Computerized provider order entry adoption: implications for clinical workflow. J Gen Intern Med 24: 21-26.
41. Cresswell KM, Worth A, Sheikh A (2012) Integration of a nationally procured electronic health record system into user work practices. BMC Med Inform Dec Mak 12: 15.