Exploring adaptivity in service development: The case of mobile platforms

Journal of Product Innovation Management

Volumn 31, Issue 3, 2014, Pages 501-515

  Basoglu, Nuri ^a   Daim, Tugrul ^b   Polat, Ebru ^a  

^a BOGAZICI UNIVERSITY   (Turkey)

^b Department of Electrical and Computer Engineering   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

USER INTERFACES;

HAND HELD DEVICE; INTERFACE DESIGNS; MOBILE PLATFORM; PERCEIVED EASE OF USE; PERCEIVED USEFULNESS; SERVICE DEVELOPMENT; SYSTEM ADOPTION; TECHNOLOGY ACCEPTANCE MODEL;

MOBILE PHONES;

EID: 84898059656     PISSN: 07376782     EISSN: 15405885     Source Type: Journal    
DOI: 10.1111/jpim.12110     Document Type: Article

References (94)

1. Ajzen, I., 1991. The theory of planned behavior. Organizational Behavior and Human Decision Processes 50: 179-211.
2. Bagozzi, R. P., F. D. Davis, and, P. R. Warshaw,. 1992. Development and test of a theory of technological learning and usage. Human Relations 45 (7): 660-686.
3. Bälter, O., and, C. L. Sidner,. 2002. Bifrost Inbox Organizer: Giving users control over the inbox. NordiCHI'02, October 19-23, Aarhus, Denmark, 111-118.
4. Bassam, H., and, U. A. Mesbah,. 2007. Effects of interface style on user perceptions and behavioral intention to use computer systems. Computers in Human Behavior 23 (6): 3025-3037.
5. Bederson, B., 2004. Interfaces for staying in the flow. Ubiquity 5 (27): 1.
6. Brewster, S. A., 2002. Overcoming the lack of screen space on mobile computers. Personal and Ubiquitous Computing 6 (3): 188-205.
7. Bruner, G. C., and, A. Kumar,. 2005. Explaining consumer acceptance of handheld Internet devices. Journal of Business Research 58 (5): 553-558.
8. Çalişir, F., and, F. Çalişir,. 2004. The relation of interface usability characteristics, perceived usefulness, and perceived ease of use to end-user satisfaction with enterprise resource planning (ERP) systems. Computers in Human Behavior 20 (4): 505-515.
9. Castillo, L., E. Armengol, E. Onaindía, L. Sebastiá, J. González-Boticario, A. Rodríguez, S. Fernández, J. D. Arias, and, D. Borrajo,. 2008. SAMAP: An user-oriented adaptive system for planning tourist visits. Expert Systems with Applications 34 (2): 1318-1332.
10. Chalmers, P. A., 2001. The role of cognitive theory in human-computer interface. Computers in Human Behavior 19 (5): 593-607.
11. Chan, S. S., X. Fang, J. Brzezinski, Y. Zhou, S. Xu, and, J. Lam,. 2002. Usability for mobile commerce across multiple form factors. Journal of Electronic Commerce Research 3 (3): 187-199.
12. Cho, Y. C., 2008. Assessing user attitudes toward mobile commerce in the U.S. vs. Korea: Implications for m-commerce CRM. Journal of Business & Economics Research 6 (2): 91-102.
13. Crawford, E., J. Kay, and, E. McCreath,. 2002. An intelligent interface for sorting electronic mail. Proceedings of the 7th international Conference on Intelligent User Interfaces, January 13-16, San Francisco, California, USA, 182-183.
14. Crespo, A. H., and, I. R. Bosque,. 2008. The effect of innovativeness on the adoption of B2C e-commerce: A model based on the theory of planned behaviour. Computers in Human Behavior 24 (6): 2830-2847.
15. Davis, F. D., 1989. Perceived usefulness. perceived ease of use, and user acceptance of information technology. MIS Quarterly 13 (3): 319-340.
16. Davis, F. D., R. P. Bagozzi, and, P. R. Warshaw,. 1989. User acceptance of computer technology: A comparison of two theoretical models. Management Science 35 (8): 982-1103.
17. Davis, F. D., R. P. Bagozzi, and, P. R. Warshaw,. 1992. Extrinsic and intrinsic motivation to use: Computers in the workplace. Journal of Applied Social Psychology 22 (14): 1111-1132.
18. Delone, W. H., and, E. R. McLean,. 1992. Information systems success: The quest for the dependent variable. Information Systems Research 3 (1): 60-95.
19. Dougan, W. L., and, J. W. Bronson,. 2003. Suboptimal technology adoption-The case of computer reservation systems in the travel industry. Journal of High Technology Management Research 14 (2): 289-305.
20. Duray, R., and, G. W. Milligan,. 1999. Improving customer satisfaction through mass customization. Quality Progress 32 (8): 60-66.
21. El-Gamal, M., R. M. Al-Khayyat, and, L. El-Ewayed,. 2005. An assessment of the relationships of awareness, attitude, satisfaction and organization support associated with e-learning and organization and individual performance. Journal of Economic & Administrative Sciences 21 (2): 68-81.
22. Faulkner, L., 2003. Beyond the five-user assumption: Benefits of increased sample sizes in usability testing. Behavior Research Methods, Instruments & Computers 35 (3): 379-383.
23. Findlater, L., and, J. McGrenere,. 2008. Impact of screen size on performance, awareness, and user satisfaction with adaptive graphical user interfaces. SIGCHI'08, April 5-10, Florence, Italy, 1247-1256.
24. Fishbein, M., and, I. Ajzen,. 1975. Belief, attitude, intention and behavior: An introduction to theory and research. Reading, MA: Addison-Wesley.
25. Følstad, A., I. Bark, and, J. Gulliksen,. 2006. How HCI-practitioners want to evaluate their own practice. NordiCHI'06, October 14-18, Oslo, Norway, 417-420.
26. Gajos, K. Z., K. Everitt, D. S. Tan, M. Czerwinski, and, D. S. Weld,. 2008. Predictability and accuracy in adaptive user interfaces. CHI'08, April 05-10, Florence, Italy, 1271-1274.
27. Gawer, A., 2009. Platforms, markets and innovation: An introduction, platforms. In Markets and innovation, ed., A. Gawer, 1-16. Cheltenham, UK: Edward Elgar.
28. Gawer, A., and, M. Cusumano,. 2008. How companies become platform leaders. MIT Sloan Management Review 49 (2): 28-35.
29. Georgallides, G., A. Michaelides, and, N. Moraitakis,. 1997. Intelligent agent technology in travel reservation systems. SURPRISE '97, June 2, London, UK.
30. Gong, J., and, P. Tarasewich,. 2004. Guidelines for handheld mobile device interface design. DSI'04, November, Boston, USA, 3751-3756.
31. Goren-Bar, D., and, T. Kuflik,. 2004. Don't miss R-Recommending restaurants through an adaptive mobile system. IUI'04, January 13-16, Madeira, Portugal, 250-252.
32. Guan, Z., S. Lee, E. Cuddihy, and, J. Rame,. 2006. The validity of the stimulated retrospective think-aloud method as measured by eye tracking. CHI'06, April 22-27, Montreal, Quebec, Canada, 281-292.
33. Henricksen, K., and, J. Indulska,. 2001. Adapting the web interface: An adaptive web browser. Proceedings of the 2nd Australasian conference on user interface, January 29-February 1, Gold Coast, Queensland, Australia, 21-28.
34. Hertzum, M., and, N. E. Jacobsen,. 2001. The evaluator effect-A chilling fact about usability evaluation methods. International Journal of Human Computer Interaction 13 (4): 421-443.
35. Ho, S. Y., 2006. The attraction of internet personalization to web users. Electronic Markets. 16 (1): 41-50.
36. Höök, K., 2000. Steps to take before intelligent user interfaces become real. Interacting with Computers 12 (4): 409-426.
37. Huang, E., and, C. Huang,. 2005. Gender-specific websites: How do female visitors respond? The 36th SouthWest Decision Sciences Institute Annual Conference, March 3-4, Dallas, Texas, USA.
38. Hui, B., and, B. Craig,. 2006. Who is asking for help? A Bayesian approach to intelligent assistance. Proceedings of IUI'06, January 29-February 1, Sydney, Australia.
39. Jenson, R. L., 1993. End-user control environments and the accounting managers' perceived quality of the applications. Information & Management 25 (5): 245-252.
40. Jung, J., 2005. The research of mobile user interface design components from the standpoint of universal design for learning. WMTE'05, November 28-30, Tokushima. Japan, 254-256.
41. Kamppuri, M., R. Bednarik, and, M. Tukiainen,. 2006. The expanding focus of HCI: Case culture. Proceedings of the 4th Nordic Conference on Human-Computer Interaction: Changing Roles. October 14-18, Oslo, Norway.
42. Karagiannidis, C., A. Koumpis, and, C. Stephanidis,. 1995. Supporting adaptivity in intelligent user interfaces: The case of media and modalities allocation. 1st ERCIM Workshop on User Interfaces for All, October 30-31, Heraklion, Greece.
43. Karahanna, E., D. W. Straub, and, N. L. Chervany,. 1999. Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quarterly 23 (2): 183-213.
44. Kargin, B., N. Basoglu, and, T. Daim,. 2009. Exploring mobile service adoption: Customer preferences. HICSS'09, January 5-8, Big Island, Hawaii, USA, 1-8.
45. Karlsson, P., and, F. Djabri,. 2001. Analogue styled user interfaces: An exemplified set of principles intended to improve aesthetic qualities in use. Mobile HCI'01, September 7-10, Lille, France.
46. Kim, H., J. Kim, Y. Lee, M. Chae, and, Y. Choi,. 2002. An empirical study of the use contexts and usability problems in mobile internet. HICSS'02, January 7-10, Big Island, Hawaii, USA, 132-142.
47. Kim, S. H., D. H. Jang, D. H. Lee, and, S. H. Cho,. 2000. A methodology of constructing a decision path for IT investment. Journal of Strategic Information Systems 9: 17-38.
48. Legris, P., J. Ingham, and, P. Collerette,. 2003. Why do people use information technology? A critical review of the technology acceptance model. Information and Management 40 (3): 191-204.
49. Lilley, M., and, T. Barker,. 2007. Students' perceived usefulness of formative feedback for a computer-adaptive test. The Electronic Journal of e-Learning 5 (1): 31-38.
50. Lim, L., F. Sudweeks, and, A. Turk,. 2008. An explorative study of localisation and internationalisation of Web sites. IADIS International Conference Interfaces and Human Computer Interaction, April 9-11, Algarve, Portugal, 207-211.
51. Liu, Y., A. L. Osvalder, and, S. Dahlman,. 2005. Exploring user background settings in cognitive walkthrough evaluation of medical prototype interfaces: A case study. International Journal of Industrial Ergonomics 35 (4): 379-390.
52. Luarn, P., and, H. H. Lin,. 2005. Toward an understanding of the behavioral intention to use mobile banking. Computers in Human Behavior 21: 873-891.
53. Marsden, G., H. Thimbleby, M. Jones, and, P. Gillary,. 2000. Successful user interface design from efficient computer algorithms. CHI 2000, April 1-6, The Hague, Netherlands, 181-182.
54. Mathieson, K., E. Peacock, and, W. W. Chin,. 2001. Extending the technology acceptance model: The influence of perceived user resources. The Database for Advances in Information Systems 32 (3): 86-112.
55. Meyer, M. H., and, L. Lehnerd,. 1997. The power of product platforms. New York: Thre Free Press.
56. Murrell, K. A., 1998. Human computer interface design in a multi-cultural multi-lingual environment. 13th Annual MSc and PhD Conference in Computer Science, July 1, Durban, South Africa.
57. Nagata, S., H. Oostendorp, and, M. Neerincx,. 2004. Interaction design concepts for a mobile personal assistant. Proceedings of the conference on Dutch directions in HCI, June 10, Amsterdam, Holland.
58. NC State University. 1997. The principles of universal design. Available at: http://www.ncsu.edu/ncsu/design/cud/about-ud/udprinciplestext.htm.
59. O'Donnell, D. J., and, S. T. March,. 1987. End-user computing environments-Finding a balance between productivity and control. Information & Management 13 (2): 77-84.
60. Parasuraman, A., V. Zeithaml, and, L. Berry,. 1988. SERVQUAL: A multi-item scale for measuring consumer perceptions of the service quality. Journal of Retailing 64 (1): 12-40.
61. Parasuraman, A., V. A. Zeithaml, and, A. Malhotra,. 2002. Service quality delivery through web sites: A critical review of extant knowledge. Journal of the Academy of Marketing Science 30 (4): 362-375.
62. Parasuraman, A., V. Zeithaml, and, A. Malhotra,. 2005. E-S-QUAL: A multiple-item scale for assessing electronic service quality. Journal of Service Research 7 (3): 213-233.
63. Park, J., S. H. Han, Y. S. Park, and, Y. Cho,. 2007. Adaptable versus adaptive menus on the desktop: Performance and user satisfaction. International Journal of Industrial Ergonomics 37 (8): 675-684.
64. Paymans, T. F., J. Lindenberg, and, M. Neerincx,. 2004. Usability trade-offs for adaptive user interfaces: Ease of use and learnability. IUI'04, January 13-16, Funchal, Madeira, Portugal, 301-303.
65. Phuangthong, D., and, S. Malisawan,. 2005. A study of behavioral intention for 3G mobile internet technology: Preliminary research on mobile learning. Proceedings of the Second International Conference on e-Learning for Knowledge-Based Society, August 4-7, Bangkok, Thailand.
66. Pinhanez, C., 2008. A service science perspective for interfaces of online service applications. IHC 2008, October 21-24, Porto Alegre, RS, Brazil, 11-20.
67. Polat, E., N. Basoglu, and, T. Daim,. 2009. Effects of adaptivity and other external variables on mobile service adoption. Proceedings of the 42nd Hawaiian International Conference on System Sciences, Kona HI, January.
68. Polat, E., N. Basoglu, and, T. Daim,. 2011. Effects of adaptivity and other external variables on mobile service adoption. International Journal of Information Systems in the Service Sector 3 (3): 71-89.
69. Prendinger, H., C. Ma, and, M. Ishizuka,. 2007. Eye movements as indices for the utility of life-like interface agents: A pilot study. Interacting with Computers 19 (2): 281-292.
70. Rivera, D., 2005. The effect of content customization on learnability and perceived workload. CHI 2005, April 2-7, Portland, Oregon, USA, 1749-1752.
71. Rogers, B., C. Hamblin, and, A. Chaparro,. 2005. A comparison of two evaluation techniques for technical documentation. Usability News 7 (1): 1-4.
72. Rogers, E. M., 1983. Diffusion of innovations. New York: The Free Press.
73. Russell, M., 2005. Using eye-tracking data to understand first impressions of a website. Usability News 7 (1): 1-14.
74. Segal, R. B., and, J. O. Kephart,. 1999. MailCat: An intelligent assistant for organizing e-mail. Proceedings of the third annual conference on Autonomous Agents, May 1-5, Seattle, Washington, USA, 276-282.
75. Seneler, C. O., N. Basoglu, and, T. Daim,. 2009. Interface feature prioritization for web services: Case of online flight reservations. Computers in Human Behavior 25 (4): 862-877.
76. Shneiderman, B., 1992. Designing the user interface-Strategies for effective human-computer interaction. Reading, MA: Addison Wesley.
77. Smyth, B., 2008. Personalization-privacy tradeoffs in adaptive information access. In Personalization techniques and recommender systems, ed., G. Ucyigit, and, M. Y. Ma, 3-31. Singapore: World Scientific Publishing.
78. Speier, C., and, C. V. Brown,. 1997. Differences in end-user computing support and control across user departments. Information & Management 32 (2): 85-99.
79. Suarez, F. F., and, M. A. Cusumano,. 2009. The role of services in platform markets, platforms. In Markets and innovation, ed., A. Gawer, 77-98. Cheltenham, UK: Edward Elgar.
80. Tanoglu, I., and, N. Basoglu,. 2006. Information technology (IT) diffusion: An analysis of user behavior in the exploitation of IT. Proceedings of Portland International Conference for Management of Engineering and Technology'06, Istanbul, Turkey.
81. Taylor, S., and, P. Todd,. 1995. Assessing IT usage: The role of prior experience. MIS Quarterly 19 (4): 561-570.
82. Topacan, U., N. Basoglu, and, T. Daim,. 2009. Health information service adoption: Case of telemedicine. 42nd Hawaii International Conference on System Sciences, January 5-8, Waikoloa, Big Island, Hawaii.
83. Tung, F. C., S. C. Chang, and, C. M. Chou,. 2008. An extension of trust and TAM model with IDT in the adoption of the electronic logistic information system in HIS in the medical industry. International Journal of Medical Informatics 77 (5): 324-335.
84. Venkatesh, V., and, F. D. Davis,. 2000. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science 46 (2): 186-204.
85. Venkatesh, V., and, M. G. Morris,. 2000. Why do not men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quarterly 24 (9): 115-139.
86. Venkatesh, V., M. G. Morris, G. B. Davis, and, F. D. Davis,. 2003. User acceptance of information technology: Toward a unified view. MIS Quarterly 27 (3): 425-478.
87. Venkatesh, V., and, C. Speier,. 1999. Computer technology training in the workplace: A longitudinal investigation of the effect of mood. Organizational Behavior and Human Decision Processes 79 (1): 1-28.
88. Virvou, M., and, K. Kabassi,. 2004. Evaluating an intelligent graphical user interface by comparison with human experts. Knowledge-Based Systems 17 (1): 31-37.
89. Vos, H., T. Haaker, and, M. Teerling,. 2008. Consumer value of context aware and location based mobile services. International Journal of E-Services and Mobile Applications 1 (4): 36-50.
90. Weld, D. S., C. Anderson, P. Domingos, O. Etzioni, K. Gajos, T. Lau, and, S. Wolfman,. 2003. Automatically personalizing user interfaces. IJCAI'03, August 9-15, Acapulco, Mexico.
91. Wen, W., 2007. A knowledge-based intelligent electronic commerce system for selling agricultural products. Computers and Electronics in Agriculture 57 (1): 33-46.
92. Wood, S., R. Cox, and, P. Cheng,. 2006. Attention design: Eight issues to consider. Computers in Human Behavior 22 (4): 588-602.
93. Wu, S., C. Chang, S. Ho, and, H. Chao,. 2008. Rule-based intelligent adaptation in mobile information systems. Expert Systems with Applications: An International Journal 34 (2): 1078-1092.
94. Yim, H. S., H. J. Ahn, J. W. Kim, and, S. J. Park,. 2004. Agent-based adaptive travel planning system in peak seasons. Expert Systems with Applications 27 (2): 211-222.