Simulation-based optimization of agent scheduling in multiskill call centers

5th International Industrial Simulation Conference 2007, ISC 2007

Volumn , Issue , 2007, Pages 255-263

  Avramidis, Athanassios N ^a   Gendreau, Michel ^a   L'Ecuyer, Pierre ^a   Pisacane, Ornella ^b  

^a UNIVERSITÉ DE MONTRÉAL   (Canada)

^b UNIVERSITY OF CALABRIA   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

NUMERICAL METHODS; SCHEDULING;

NUMERICAL EXPERIMENTS; PROBLEM INSTANCES; SCHEDULING PROBLEM; SERVICE LEVELS; SIMULATION-BASED ALGORITHMS; SIMULATION-BASED OPTIMIZATIONS; SOLUTION APPROACH; TWO-STEP APPROACH;

PROBLEM SOLVING;

EID: 84898034248     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (20)

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