-
1
-
-
74849119668
-
Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park
-
Arabatzis, G., and E. Grigoroudis. 2010. Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park. Forest Policy and Economics 12, no. 3: 163-72.
-
(2010)
Forest Policy and Economics
, vol.12
, Issue.3
, pp. 163-172
-
-
Arabatzis, G.1
Grigoroudis, E.2
-
2
-
-
84868108832
-
-
Gold Coast, Queensland, Australia, Sustainable Tourism Cooperative Research Centre
-
Archer, D., and T. Griffin. 2005. Study of visitor use and satisfaction in Mungo National Park. Gold Coast, Queensland, Australia, Sustainable Tourism Cooperative Research Centre.
-
(2005)
Study of Visitor Use and Satisfaction In Mungo National Park
-
-
Archer, D.1
Griffin, T.2
-
3
-
-
0034054640
-
Quality, satisfaction and behavioral intentions
-
Baker, D.A., and J.L. Crompton. 2000. Quality, satisfaction and behavioral intentions. Annals of Tourism Research 27, no. 3: 785-804.
-
(2000)
Annals of Tourism Research
, vol.27
, Issue.3
, pp. 785-804
-
-
Baker, D.A.1
Crompton, J.L.2
-
4
-
-
33749859286
-
-
Missoula, MT, US Department of Agriculture, Forest Service, Rocky Mountain Research Station
-
Borrie, W.T., and R.M. Birzell. 2001. Approaches to measuring quality of the wilderness experience. Missoula, MT, US Department of Agriculture, Forest Service, Rocky Mountain Research Station.
-
(2001)
Approaches to Measuring Quality of the Wilderness Experience
-
-
Borrie, W.T.1
Birzell, R.M.2
-
5
-
-
0346973028
-
Alternate measurement approaches to recreational customer satisfaction: Satisfaction-only versus gap scores
-
Burns, R.C., A.R. Graefe, and J.D. Absher. 2003. Alternate measurement approaches to recreational customer satisfaction: Satisfaction-only versus gap scores. Leisure Sciences 25, no. 4: 363-80.
-
(2003)
Leisure Sciences
, vol.25
, Issue.4
, pp. 363-380
-
-
Burns, R.C.1
Graefe, A.R.2
Absher, J.D.3
-
6
-
-
84893621519
-
Monitoring visitor experiences in protected areas
-
Bushell, R., and T. Griffin. 2006. Monitoring visitor experiences in protected areas. Parks 16, no. 2: 25-33.
-
(2006)
Parks
, vol.16
, Issue.2
, pp. 25-33
-
-
Bushell, R.1
Griffin, T.2
-
7
-
-
0002051961
-
The predictive validity of alternate approaches to evaluating quality of a festival
-
Crompton, J.L., and L.L. Love. 1995. The predictive validity of alternate approaches to evaluating quality of a festival. Journal of Travel Research Summer: 11-24.
-
(1995)
Journal of Travel Research Summer
, pp. 11-24
-
-
Crompton, J.L.1
Love, L.L.2
-
8
-
-
84906698150
-
-
DEC (Department of Environment and Conservation), Perth, Western Australia, WA Department of Environment and Conservation
-
DEC (Department of Environment and Conservation). 2008. Yanchep National Park: Information and visitor's guide. Perth, Western Australia, WA Department of Environment and Conservation.
-
(2008)
Yanchep National Park: Information and Visitor's Guide
-
-
-
9
-
-
84857017393
-
-
DEC (Department of Environment and Conservation), Western Australia, WA Department of Environment and Conservation
-
DEC (Department of Environment and Conservation). 2010. 2009-10 Annual Report. Perth, Western Australia, WA Department of Environment and Conservation.
-
(2010)
2009-10 Annual Report. Perth
-
-
-
10
-
-
84856203727
-
Manageable predictors of park visitor satisfaction: Maintenance and personnel
-
Fletcher, D., and H. Fletcher. 2003. Manageable predictors of park visitor satisfaction: Maintenance and personnel. Journal of Park and Recreation Administration 21, no. 1: 21-37.
-
(2003)
Journal of Park and Recreation Administration
, vol.21
, Issue.1
, pp. 21-37
-
-
Fletcher, D.1
Fletcher, H.2
-
11
-
-
0022844794
-
Situational and subjective determinants of satisfaction in marine recreational fishing
-
Graefe, A.R., and A.J. Fedler. 1986. Situational and subjective determinants of satisfaction in marine recreational fishing. Leisure Sciences 8, no. 3: 275-95.
-
(1986)
Leisure Sciences
, vol.8
, Issue.3
, pp. 275-295
-
-
Graefe, A.R.1
Fedler, A.J.2
-
12
-
-
84897993465
-
-
Gold Coast, Queensland, Australia, Sustainable Tourism Cooperative Research Centre
-
Griffin, T., S.A. Moore, G. Crilley, S. Darcy, and S. Schweinsberg. 2010. Protected area management: Collection and use of visitor data volume 1: Summary and recommendations. Gold Coast, Queensland, Australia, Sustainable Tourism Cooperative Research Centre.
-
(2010)
Protected Area Management: Collection and Use of Visitor Data Volume 1: Summary and Recommendations
-
-
Griffin, T.1
Moore, S.A.2
Crilley, G.3
Darcy, S.4
Schweinsberg, S.5
-
13
-
-
0003665628
-
-
Gland, Switzerland and Cambridge, UK, IUCN
-
Hornback, K.E., and P.F.J. Eagles. 1999. Guidelines for public use measurement and reporting at parks and protected areas. Gland, Switzerland and Cambridge, UK, IUCN.
-
(1999)
Guidelines For Public Use Measurement and Reporting At Parks and Protected Areas
-
-
Hornback, K.E.1
Eagles, P.F.J.2
-
14
-
-
84871749494
-
Customer service quality, satisfaction and operational performance: A proposed model for Australian public aquatic centres
-
Howat, G., and G. Crilley. 2007. Customer service quality, satisfaction and operational performance: A proposed model for Australian public aquatic centres. Annals of Leisure Research 10, no. 2: 168-95.
-
(2007)
Annals of Leisure Research
, vol.10
, Issue.2
, pp. 168-195
-
-
Howat, G.1
Crilley, G.2
-
15
-
-
84856497975
-
A revised importance-performance analysis of tour guide performance in China
-
Huang, S.S. 2010. A revised importance-performance analysis of tour guide performance in China. Tourism Analysis 15, no. 2: 227-41.
-
(2010)
Tourism Analysis
, vol.15
, Issue.2
, pp. 227-241
-
-
Huang, S.S.1
-
16
-
-
67449099124
-
Motivations and satisfactions of Taiwanese tourists who visit Australia
-
Kao, M.C., I. Patterson, N. Scott, and C.K. Li. 2008. Motivations and satisfactions of Taiwanese tourists who visit Australia. Journal of Travel & Tourism Marketing 24, no. 1: 17-33.
-
(2008)
Journal of Travel & Tourism Marketing
, vol.24
, Issue.1
, pp. 17-33
-
-
Kao, M.C.1
Patterson, I.2
Scott, N.3
Li, C.K.4
-
17
-
-
77958518742
-
Vital statistics
-
Keller, S.A. 2010. Vital statistics. Nature 467: 914.
-
(2010)
Nature
, vol.467
, pp. 914
-
-
Keller, S.A.1
-
18
-
-
70349859795
-
A transformation function corresponding to IPA and gap analysis
-
Lin, S.-P., Y.-H. Chan, and M.-C. Tsai. 2009. A transformation function corresponding to IPA and gap analysis. Total Quality Management 20, no. 8: 829-46.
-
(2009)
Total Quality Management
, vol.20
, Issue.8
, pp. 829-846
-
-
Lin, S.-P.1
Chan, Y.-H.2
Tsai, M.-C.3
-
20
-
-
0001780388
-
Importance-performance analysis
-
Martilla, J.A., and J.C. James. 1977. Importance-performance analysis. Journal of Marketing 41, no. 1: 77-9.
-
(1977)
Journal of Marketing
, vol.41
, Issue.1
, pp. 77-79
-
-
Martilla, J.A.1
James, J.C.2
-
21
-
-
84948983008
-
-
Clevedon, UK, Channel View Publications
-
Newsome, D., S.A. Moore, and R.K. Dowling. 2002. Natural area tourism: Ecology, impacts and management. Clevedon, UK, Channel View Publications.
-
(2002)
Natural Area Tourism: Ecology, Impacts and Management
-
-
Newsome, D.1
Moore, S.A.2
Dowling, R.K.3
-
22
-
-
0008801180
-
Revisiting importance-performance analysis
-
Oh, H. 2001. Revisiting importance-performance analysis. Tourism Management 22, no. 6: 617-27.
-
(2001)
Tourism Management
, vol.22
, Issue.6
, pp. 617-627
-
-
Oh, H.1
-
23
-
-
0001312089
-
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
-
Parasuraman, A., L.L. Berry, and V.A. Zeithaml. 1988. SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing 64, no. 1: 12-40.
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Berry, L.L.2
Zeithaml, V.A.3
-
24
-
-
16544382056
-
Developing a visitor satisfaction monitoring methodology: Quality gaps, crowding and some results
-
Ryan, C., and G. Cessford. 2003. Developing a visitor satisfaction monitoring methodology: Quality gaps, crowding and some results. Current Issues in Tourism 6, no. 6: 457-507.
-
(2003)
Current Issues In Tourism
, vol.6
, Issue.6
, pp. 457-507
-
-
Ryan, C.1
Cessford, G.2
-
25
-
-
1042281373
-
The use of a modified importance-performance framework to examine visitor satisfaction with attributes of outdoor recreation settings
-
Tarrant, M.A., and E.K. Smith. 2002. The use of a modified importance-performance framework to examine visitor satisfaction with attributes of outdoor recreation settings. Managing Leisure 7, no. 2: 69-82.
-
(2002)
Managing Leisure
, vol.7
, Issue.2
, pp. 69-82
-
-
Tarrant, M.A.1
Smith, E.K.2
-
26
-
-
0036524616
-
An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge
-
Tian-Cole, S., J.L. Crompton, and V.L. Willson. 2002. An empirical investigation of the relationships between service quality, satisfaction and behavioral intentions among visitors to a wildlife refuge. Journal of Leisure Research 34, no. 1: 1-24.
-
(2002)
Journal of Leisure Research
, vol.34
, Issue.1
, pp. 1-24
-
-
Tian-Cole, S.1
Crompton, J.L.2
Willson, V.L.3
-
27
-
-
41949138399
-
Importance-satisfaction analysis for marine-park hinterlands: AWestern Australian case study
-
Tonge, J., and S.A. Moore. 2007. Importance-satisfaction analysis for marine-park hinterlands: AWestern Australian case study. Tourism Management 28, no. 3: 768-76.
-
(2007)
Tourism Management
, vol.28
, Issue.3
, pp. 768-776
-
-
Tonge, J.1
Moore, S.A.2
-
28
-
-
16544372616
-
The use of importance-performance analysis and market segmentation for tourism management in parks and protected areas: An application to Tanzania's National Parks
-
Wade, D.J., and P.F.J. Eagles. 2003. The use of importance-performance analysis and market segmentation for tourism management in parks and protected areas: An application to Tanzania's National Parks. Journal of Ecotourism 2, no. 3: 196-212.
-
(2003)
Journal of Ecotourism
, vol.2
, Issue.3
, pp. 196-212
-
-
Wade, D.J.1
Eagles, P.F.J.2
-
29
-
-
79951670072
-
-
Gold Coast, Queensland, Australia, Sustainable Tourism Cooperative Research Centre
-
Wardell, M., and S.A. Moore. 2005. Collection, storage and application of visitor use data in protected areas: Guiding principles and case studies. Gold Coast, Queensland, Australia, Sustainable Tourism Cooperative Research Centre.
-
(2005)
Collection, Storage and Application of Visitor Use Data In Protected Areas: Guiding Principles and Case Studies
-
-
Wardell, M.1
Moore, S.A.2
-
30
-
-
0003666336
-
-
Melbourne, Australia, Oxford University Press
-
Worboys, G.L., M. Lockwood, and T. De Lacy. 2005. Protected area management: Principles and practice. Melbourne, Australia, Oxford University Press.
-
(2005)
Protected Area Management: Principles and Practice
-
-
Worboys, G.L.1
Lockwood, M.2
de Lacy, T.3
-
31
-
-
77049118266
-
Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level
-
Zabkar, V., M.M. Brencic, and T. Dmitrovic. 2010. Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level. Tourism Management 31, no. 4: 537-46.
-
(2010)
Tourism Management
, vol.31
, Issue.4
, pp. 537-546
-
-
Zabkar, V.1
Brencic, M.M.2
Dmitrovic, T.3
|