Patient experience and the role of postgraduate GP training: A cross-sectional analysis of national patient survey data in England

British Journal of General Practice

Volumn 64, Issue 620, 2014, Pages

  Ashworth, Mark ^a   Schofield, Peter ^a   Durbaba, Stevo ^a   Ahluwalia, Sanjiv ^b  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b London Deanery   (United Kingdom)

Author keywords

Medical education; Primary health care; Quality indicators

Indexed keywords

ADULT; AGED; ARTICLE; ETHNIC GROUP; FEMALE; GENERAL PRACTICE; GENERAL PRACTITIONER; HEALTH CARE QUALITY; HUMAN; MALE; NURSE; PATIENT CARE; PATIENT SATISFACTION; PERSONAL EXPERIENCE; POSTGRADUATE EDUCATION; PRIMARY HEALTH CARE; QUESTIONNAIRE; SKILL; SOCIAL ISOLATION; UNITED KINGDOM; ACCREDITATION; CLINICAL PRACTICE; CLINICAL TRIAL; CROSS-SECTIONAL STUDY; DOCTOR PATIENT RELATION; EDUCATION; HEALTH CARE DELIVERY; HEALTH CARE SURVEY; MEDICAL EDUCATION; MULTICENTER STUDY; RETROSPECTIVE STUDY; STANDARDS; STATISTICS AND NUMERICAL DATA;

ACCREDITATION; CONTINUITY OF PATIENT CARE; CROSS-SECTIONAL STUDIES; EDUCATION, MEDICAL, GRADUATE; ENGLAND; GENERAL PRACTICE; HEALTH CARE SURVEYS; HEALTH SERVICES ACCESSIBILITY; HUMANS; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PRACTICE PATTERNS, PHYSICIANS'; PRIMARY HEALTH CARE; QUALITY INDICATORS, HEALTH CARE; RETROSPECTIVE STUDIES; SURVEYS AND QUESTIONNAIRES;

EID: 84896872838     PISSN: 09601643     EISSN: None     Source Type: Journal    
DOI: 10.3399/bjgp14X677545     Document Type: Article

References (33)

1. The Mid Staffordshire NHS Foundation Trust. Public inquiry - chaired by Robert Francis QC. Final report. 2013. http://www.midstaffspublicinquiry.com/ report (accessed 20 Jan 2014).
2. Commissioning Board Chief Nursing Officer and Department of Health Chief Nursing Adviser. Compassion in Practice. Nursing, Midwifery and Care Staff. Our vision and strategy. 2012. http://www.england.nhs.uk/wp-content/uploads/2012/12/ compassion-in-practice.pdf (accessed 20 Jan 2014).
3. Nolan P. Hitting the target but missing the point. Nursing Times 2011; 19 Oct: http://www.nursingtimes.net/hitting-the-target-but-missing-the-point/ 5036597. article# (accessed 20 Jan 2014).
4. Ashworth M, Jones R. Pay for performance systems in general practice: experience in the United Kingdom. Med J Aust 2008; 189(2): 60-61.
5. The GP Patient Survey. IPSOS/MORI. http://www.gp-patient.co.uk/info/ (accessed 20 Jan 2014).
6. Campbell J, Smith P, Nissen S, et al. The GP Patient Survey for use in primary care in the National Health Service in the UK - development and psychometric characteristics. BMC Fam Pract 2009, Aug 22; 10:57. DOI:10.1186/1471-2296-10-57.
7. Royal College of General Practitioners.The RCGP Curriculum. Introduction and User Guide. 2012. http://www.rcgp.org.uk/gp-training-and-exams/~/media/ Files/GP-training-and-exams/Curriculum-2012/RCGP-Curriculum-Introduction-and- User-Guide-2012.ashx (accessed 20 Jan 2014).
8. Committee of GP Education Directors. Guidance on the content of speciality training programmes in general practice intended to lead to the award of a CCT. RCGP, 2010. http://www.rcgp.org.uk/gp-training-and-exams/gp- certification-overview/~/media/Files/GP-training-and-exams/ Certification%20files/RCGP-COGPED-guidance-on-the-content-of-specialty-training- programmes-in-general-practice-intended-to-lead-to-the-award-of-a-CCT.ashx (accessed 20 Jan 2014).
9. The GP Patient Survey. Frequently Asked Questions - About results and weighted data. http://www.gp-patient.co.uk/faq/weighting/ (accessed 20 Jan 2014).
10. The GP Patient Survey: January - September 2012, Summary Report. http://www.gp-patient.co.uk/results/download/-y7q1/ Y7W1%20National%20Summary%20Report.pdf (accessed 20 Jan 2014).
11. Health & Social Care Information Centre. Quality and Outcomes Framework, 2011-12, Practice level. http://www.hscic.gov.uk/article/2021/ Website-Search?productid=9587&q=QOF+2011&sort=Relevance&size= 10&page=7&area=both#top (accessed 27 Jan 2014).
12. Health and Social Care Information Centre, Leeds. http://www.hscic.gov. uk/ (accessed 20 Jan 2014).
13. Office for National Statistics. A beginners' guide to geography. http://www.ons.gov.uk/ons/guide-method/geography/beginner-s-guide/index.html (accessed 20 Jan 2014).
14. Department for Communities and Local Government. English indices of deprivation 2010. London: Department for Communities and Local Government, 2011. http://www.communities.gov.uk/publications/corporate/statistics/indices2010 (accessed 20 Jan 2014).
15. Office for National Statistics. Who we are. How we live. What we do. Welcome to the 2011 Census for England and Wales. http://www.ons.gov.uk/ons/ guide-method/census/2011/index.html (accessed 20 Jan 2014).
16. NHS Health Education. 2012 - London Foundation Training: Inspiring Excellence. http://www.londondeanery.ac.uk/foundation-schools/conferences/2012- foundation-programme-conference/?searchterm=F2 (accessed 20 Jan 2014).
17. Ng CW, Ng KP. Does practice size matter? Review of effects on quality of care in primary care. Br J Gen Pract 2013; DOI:10.3399/bjgp13X671588.
18. Locker D, Dunt D. Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care. Soc Sci Med 1978; Jul;12(4A): 283-292.
19. Mead N, Roland M. Understanding why some ethnic minority patients evaluate medical care more negatively than white patients: a cross sectional analysis of a routine patient survey in English general practices. BMJ 2009; Sep 16:339:b3450. DOI: 10.1136/bmj.b3450.
20. Stewart M. Towards a global definition of patient centred care. BMJ 2001; 322: 444-445.
21. Royal College of General Practitioners Curriculum 2010. 1. The core curriculum statement. being a General Practitioner. http://www.rcgp.org.uk/~/ media/Files/GP-training-and-exams/Curriculum-2012/RCGP-Curriculum-1-Being-a-GP. ashx (accessed 20 Jan 2014).
22. Kordowicz M, Ashworth M. Capturing general practice quality: a new paradigm? Br J Gen Pract, 2013; 63(611): 288-289.
23. Cegala DJ, McGee DS, McNeilis KS. Components of patients' and doctors' perceptions of communication competence during a primary care medical interview. Health Communication 1996; 8: 1-27. (Pubitemid 126434369)
24. Kinmonth A-L, Woodcock A, Griffin S, et al. Randomised controlled trial of patient centred care of diabetes in general practice: impact on current wellbeing and future disease risk. The Diabetes Care From Diagnosis Research Team. BMJ 1998; 317 (7167): 1202-1208. (Pubitemid 28488511)
25. Mead N, Bower P. Patient-centred consultations and outcomes in primary care: a review of the literature. Patient Educ Couns 2002; 48: 51-61. (Pubitemid 36151681)
26. Mead N, Bower P, Hann M. The impact of general practitioners' patient-centredness on patients' post-consultation satisfaction and enablement. Soc Sci Med 2002; 55(2): 283-289.
27. Little P, Everitt H, Williamson I, et al. Preferences of patients for patient centred approach to consultation in primary care: observational study. BMJ 2001; 322(7284): 468-472. (Pubitemid 32238808)
28. Wensing M, Jung HP, Mainz J, et al. A systematic review of the literature on patient priorities for general practice care. Part 1: description of the research domain. Soc Sci Med 1998; 47:1573-1588. (Pubitemid 28482440)
29. Paddison CA, Abel GA, Roland MO, et al. Drivers of overall satisfaction with primary care: evidence from the English General Practice Patient Survey. Health Expect 2013 May 30. DOI: 10.1111/hex.12081.
30. Baker R. Comparison of standards in training and non-training practices. J R Coll Gen Pract 1985; 35: 330-332.
31. van den Hombergh P, Schalk-Soekar S, et al. Are family practice trainers and their host practices any better? Comparing practice trainers and non-trainers and their practices. BMC Fam Pract 2013 Feb 21;14: 23. DOI:10.1186/1471-2296-14-23.
32. Petek D, Künzi B, Kersnik J, et al. Patients' evaluations of European general practice - revisited after 11 years. Int J Qual Health Care 2011 Dec; 23:(6): 621-628. DOI: 0.1093/intqhc/mzr052.
33. Sandars J. Continuing medical education across Europe. BMJ 2010 Sep 24; 341: c5214. DOI: 10.1136/bmj.c5214.