Patients' evaluations of European general practice-revisited after 11 years

International Journal for Quality in Health Care

Volumn 23, Issue 6, 2011, Pages 621-628

  Petek, Davorina ^a   Künzi, Beat ^b   Kersnik, Janko ^a,c   Szecsenyi, Joachim ^d   Wensing, Michel ^e  

^a UNIVERSITY OF LJUBLJANA   (Slovenia)

^b Swisspep Institute for Quality and Research in Healthcare   (Switzerland)

^c UNIVERSITY OF MARIBOR   (Slovenia)

^d UNIVERSITY HOSPITAL HEIDELBERG   (Germany)

^e RADBOUD UNIVERSITY MEDICAL CENTER   (Netherlands)

Author keywords

International comparisons; Patient evaluations; Patient satisfaction

Indexed keywords

ADULT; AGED; ARTICLE; EUROPE; GENERAL PRACTICE; HUMAN; LINEAR REGRESSION ANALYSIS; MAJOR CLINICAL STUDY; MALE; MEDICAL PRACTICE; MENTAL DISEASE; MENTAL HEALTH; PATIENT ASSESSMENT; POPULATION RESEARCH; PRIMARY HEALTH CARE; PRIORITY JOURNAL; QUESTIONNAIRE; VALIDATION STUDY;

AGED; EUROPE; FEMALE; GENERAL PRACTICE; HUMANS; MALE; MIDDLE AGED; PATIENT SATISFACTION; QUESTIONNAIRES;

EID: 81255147927     PISSN: 13534505     EISSN: 14643677     Source Type: Journal    
DOI: 10.1093/intqhc/mzr052     Document Type: Article

References (36)

1. Grol R, Wensing M, Mainz J et al. European Task Force on Patient Evaluations of General Practice Care (EUROPEP). Patients in Europe evaluate general practice care: an international comparison. Br J Gen Pract 2000;50:882-7.
2. Grol R, Wensing M, Mainz J et al. Patients' priorities with respect to general practice care: an international comparison. European Task Force on Patient Evaluations of General Practice (EUROPEP). Fam Pract 1999;16:4-11.
3. Majeed A. The future of singlehanded general practices. Recent developments put their future in doubt. BMJ 2005;330:1460-1.
4. Davoli M, Amato L, Minozzi S et al. Volume and health outcomes: an overview of systematic reviews. Epidemiol Prev 2005;29(Suppl.):3-63.
5. Campbell SM, Hann M, Hacker J et al. Identifying predictors of high quality care in English general practice: observational study. BMJ 2001;323:784-7.
6. Ashworth M, Armstrong D. The relationship between general practice characteristics and quality of care: a national survey of quality indicators used in the UK Quality and Outcomes Framework, 2004-5. BMC Fam Pract 2006;7:68.
7. Saxena S, Car J, Eldred D et al. Practice size, caseload, deprivation and quality of care of patients with coronary heart disease, hypertension and stroke in primary care: national crosssectional study. BMC Health Serv Res 2007;7:96.
8. Gaal S, van den Hombergh P, Verstappen W et al. Patient safety features are more present in larger primary care practices. Health Policy 2010;97:87-91.
9. Baker R. Characteristics of practices, general practitioners and patients related to levels of patients' satisfaction with consultations. Br J Gen Pract 1996;45:654-9.
10. Beyer M, Gerlach FM, Flies U et al. The development of quality circles/peer review groups as a method of quality improvement in Europe. Results of a survey in 26 European countries. Fam Pract 2003;20:443-51.
11. Roland M. Linking physicians' pay to the quality of care-a major experiment in the United Kingdom. N Engl J Med 2004;351:1448-54.
12. Seifert B, Svab I, Madis T et al. Perspectives of family medicine in Central and Eastern Europe. Fam Pract 2008;25:113-8.
13. Dowd BE, Kralewski JE, Kaissi AA et al. Is patient satisfaction influenced by the intensity of medical resource use by their physicians? Am J Manag Care 2009;15:e16-21.
14. Häyrinen K, Saranto K, Nykänen P. Definition, structure, content, use and impacts of electronic health records: a review of the research literature. Int J Med Inform 2008;77:291-304.
15. Garg AX, Adhikari NK, McDonald H et al. Effects of computerized clinical decision support systems on practitioner performance and patient outcomes: a systematic review. JAMA 2005;293:1223-38.
16. Haynes RB, Wilczynski NL. Effects of computerized clinical decision support systems on practitioner performance and patient outcomes: methods of a decision-maker-researcher partnership systematic review. Implement Sci 2010;5:12.
17. Esteban-Vasallo MD, Domínguez-Berjón MF, Astray-Mochales J et al. Epidemiological usefulness of population-based electronic clinical records in primary care: estimation of the prevalence of chronic diseases. Fam Pract 2009;26:445-54.
18. Allan J, Schattner P, Stocks N et al. Does patient satisfaction of general practice change over a decade? BMC Fam Pract 2009;10:13.
19. Vodopivec-Jamsek V, Kersnik J, Svab I. Trends in patients' satisfaction with family practice in Slovenia. Zdrav Var 2009;48: 145-51.
20. Wensing M, Ludt S, Campbell S et al. European Practice Assessment of Cardiovascular risk management (EPA Cardio): protocol of an international observational study in primary care. Implement Sci 2009;4:3.
21. Schoen C, Osborn R, Squires D et al. How health insurance design affects access to care and costs, by income, in eleven countries. Health Aff (Millwood) 2010;29:2323-34.
22. Schoen C, Osborn R, How SK et al. In chronic condition: experiences of patients with complex health care needs, in eight countries, 2008. Health Aff (Millwood) 2009;28:w1-16.
23. Wensing M, Baker R, Szecsenyi J et al. Impact of national health care systems on patient evaluations of general practice in Europe. Health Policy 2004;68:353-7.
24. van Lieshout J, Goldfracht M, Campbell S et al. Primary care characteristics and population-orientated health care across Europe: an observational study. Br J Gen Pract 2011;61:22-30.
25. Potiriadis M, Chondros P, Gilchrist G et al. How do Australian patients rate their general practitioner? A descriptive study using the General Practice Assessment Questionnaire. MJA 2008;189:215-9.
26. Heje HN, Vedsted P, Sokolowski I et al. Patient characteristics associated with differences in patients' evaluation of their general practitioner. BMC Health Serv Res 2008;8:178.
27. Rahmqvist M, Bara AC. Patient characteristics and quality dimensions related to patient satisfaction. Int J Qual Health Care 2010;22:86-92.
28. Heistaro S, Jousilahti P, Lahelma E et al. Self rated health and mortality: a long term prospective study in eastern Finland. J Epidemiol Community Health 2001;55:227-32.
29. Singh-Manoux A, Martikainen P, Ferrie J et al. What does self rated health measure? Results from the British Whitehall II and French Gazel cohort studies. J Epidemiol Community Health 2006;60:364-72.
30. Costello BA, McLeod TG, Locke GR, III et al. Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients. Int J Health Care Qual Assur 2008;21:39-49.
31. Adler R, Vasiliadis A, Bickell N. The relationship between continuity and patient satisfaction: a systematic review. Fam Pract 2010;27:171-8.
32. Rosemann T, Wensing M, Szecsenyi J et al. Satisfaction of osteoarthritis patients with provided care is not related to the diseasespecific quality of life. J Eval Clin Pract 2009;15:486-91.
33. Laurant MG, Hermens RP, Braspenning JC et al. An overview of patients' preference for, and satisfaction with, care provided by general practitioners and nurse practitioners. J Clin Nurs 2008;17:2690-8.
34. Haverkamp D, Sierevelt IN, van den Bekerom MP et al. The validity of patient satisfaction as single question in outcome measurement of total hip arthroplasty. J Long Term Eff Med Implants 2008;18:145-50.
35. Glasgow RE, Wagner EH, Schaefer J et al. Development and validation of the Patient Assessment of Chronic Illness Care (PACIC). Med Care 2005;43:436-44.
36. Wensing M, van Lieshout J, Jung HP et al. The Patients Assessment Chronic Illness Care (PACIC) questionnaire in The Netherlands: a validation study in rural general practice. BMC Health Serv Res 2008;8:182.