Introduction: Welfare state reform, recognition and emotional labour

Social Policy and Society

Volumn 12, Issue 3, 2013, Pages 407-413

  Tonkens, Evelien ^a   Grootegoed, Ellen ^a   Duyvendak, Jan Willem ^a  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84894187121     PISSN: 14747464     EISSN: 14753073     Source Type: Journal    
DOI: 10.1017/S147474641300016X     Document Type: Review

References (35)

1. Baines, D. (2011) 'Resistance as emotional work: The Australian and Canadian non-profit social services', Industrial Relations Journal, 42, 2, 139-56.
2. Barnes,M. (2008) 'Passionate participation: Emotional experiences and expressions in deliberative forums', Critical Social Policy, 28, 4, 461-81.
3. Bolton, S. and Boyd, C. (2003) 'Trolley dolly or skilled emotionmanager?',Work, Employment and Society, 17, 2, 289-308.
4. Bone, D. (2002) 'Dilemmas of emotion work in nursing under market-driven healthcare', International Journal of Public Sector Management, 15, 2, 140-50. (Pubitemid 34416345)
5. Bonoli, G. (2005) 'The politics of the new social policies: Providing coverage against new social risks in mature welfare states', Policy and Politics, 33, 3, 431-49. (Pubitemid 40990454)
6. Brouns, M., Halsema, L. and De Bruijn, J. (1996) Waardering van werk: Opstellen over functiewaardering en sekse [Valuing Work: Essays on Job Rating and Gender], Amsterdam: Free University Press.
7. Brunton, M. (2005) 'Emotion in health care: The cost of caring', Journal of Health Organization and Management, 19, 5, 340-54. (Pubitemid 41191581)
8. Cahill, S. E. and Eggleston, R. (1994) 'Managing emotions in public: The case of wheelchair users', Social Psychology Quarterly, 57, 4, 300-12.
9. Dalrymple, T. (2001) Life at the Bottom: The Worldview that Makes the Underclass, Chicago: Ivan R. Dee.
10. Dickinson, H. and Glasby, J. (2010) The Personalisation Agenda: Implications for the Third Sector,Working Paper 30, Birmingham: Third Sector Research Centre.
11. Fraser, N. and Honneth, A. (2003) Redistribution or Recognition? A Political-Philosophical Exchange, London: Verso.
12. Goffman, E. (1967) Interaction Ritual: Essays on Face-to-Face Behavior, New York: Anchor Books.
13. Goodin, R. E. (2002) 'Structures of mutual obligation', Journal of Social Policy, 31, 4, 579-96. (Pubitemid 35241740)
14. Grootegoed, E., Knijn, T. and Da Roit, B. (2010) 'Relatives as paid care-givers: Howfamily carers experience payments for care', Ageing and Society, 30, 3, 467-89.
15. Hochschild, A. R. (2003) The Commercialization of Intimate Life: Notes from Home and Work, Berkeley, CA and London: University of California Press.
16. Honneth, A. (1995) The Struggle for Recognition: The Moral Grammar of Social Conflicts, Cambridge: Polity Press.
17. Honneth, A. (2003) 'Redistribution as recognition: A response toNancy Fraser', in N. Fraser and A.Honneth, Redistribution or Recognition? A Political-Philosophical Exchange, London: Verso, pp. 110-60.
18. Husso, M. and Hirvonen, H. (1992) 'Gendered agency and emotions in the field of care work', Gender, Work and Organization, 19, 1, 29-51.
19. James, N. (1989) 'Emotional labour: Skill and work in the social regulation of feelings', Sociological Review, 37, 1, 15-47.
20. James, N. (1992) 'Care = organisation + physical labour + emotional labour', Sociology of Health and Illness, 14, 4, 487-509.
21. Korczynski, M. (2002) Human Resource Management in Service Work, London: Palgrave.
22. Lister, R. (2007) 'Inclusive citizenship: Realizing the potential', Citizenship Studies, 11, 1, 49-61. (Pubitemid 46887713)
23. Morris, J. A. and Feldman, D. C. (1996) 'The dimensions, antecedents, and consequences of emotional labor', Academy of Management Review, 21, 4, 986-1010.
24. Newman, J., Barnes, M., Sullivan, H. and Knops, A. (2004) 'Public participation and collaborative governance', Journal of Social Policy, 33, 2, 203-23. (Pubitemid 38536834)
25. Newman, J. and Tonkens, E. (2011) Participation, Responsibility and Choice: Summoning the Active Citizen in Western Welfare States, Amsterdam: Amsterdam University Press.
26. Smith, P. (1992) The Emotional Labour of Nursing, London: Macmillan.
27. Taylor-Gooby, P. (2004) 'New risks and social change', in P. Taylor-Gooby (ed.), New Risks, NewWelfare?, Oxford: Oxford University Press, pp. 1-27.
28. Thompson, S. (2006) The Political Theory of Recognition: A Critical Introduction, Cambridge: Polity Press.
29. Tolich, M. B. (1993) 'Alienating and liberating emotions at work', Journal of Contemporary Ethnography, 22, 3, 361-81.
30. Tonkens, E. (2012) 'Working with Arlie Hochschild: Connecting feelings to social change', Social Politics: International Studies in Gender, State and Society, 19, 2, 194-218.
31. Turner, J. H. and Stets, J. E. (2005) The Sociology of Emotions, New York: Cambridge University Press.
32. Ungerson, C. and Yeandle, S. (eds.) (2007) Cash for Care in Developed Welfare States, London: Palgrave.
33. White, S. (2000) 'Social rights and the social contract: Political theory and the new welfare politics', British Journal of Political Science, 30, 3, 507-32.
34. Wouters, C. (1989) 'The sociology of emotions and flight attendants: Hochschild's "Managed Heart"', Theory, Culture and Society, 6, 1, 95-123.
35. Young, I. M. (1990) Justice and the Politics of Difference, Princeton, NJ: Princeton University Press.