Are "legal highs" users satisfied evidence from online customer comments

Substance Use and Misuse

Volumn 49, Issue 4, 2014, Pages 364-373

  Bruneel, Christophe Alain ^a   Lakhdar, Christian Ben ^a   Vaillant, Nicolas G ^a  

^a UNIVERSITÉ CATHOLIQUE DE LILLE   (France)

Author keywords

Herbal highs; Internet; Legal highs; Online shop; User satisfaction

Indexed keywords

PLANT MEDICINAL PRODUCT; PSYCHOTROPIC AGENT; STREET DRUG;

CLUSTER ANALYSIS; CONSUMER ATTITUDE; DRUG CONTROL; HUMAN; INTERNET; PUBLIC OPINION;

CLUSTER ANALYSIS; CONSUMER BEHAVIOR; DRUG AND NARCOTIC CONTROL; HUMANS; INTERNET; PLANT PREPARATIONS; PSYCHOTROPIC DRUGS; PUBLIC OPINION; STREET DRUGS;

EID: 84894179557     PISSN: 10826084     EISSN: 15322491     Source Type: Journal    
DOI: 10.3109/10826084.2013.841243     Document Type: Article

References (24)

1. Bearden, W. O., Teel, J. E., & Crockett, M. (1980). "A path model of consumer complaint behavior", Marketing in the 80's. R. P. Bagozzi, (Ed.), Chicago: American Marketing Association.
2. Bitner, M. J. (1990). Evaluating service encounters: The effects of physical surrounding and employee responses. Journal of Marketing, 54(2), 69-82.
3. Brandt, S. D., Sumnall, H. R., Measham, F., & Cole, J. (2010). Analyses of second-generation 'legal highs' in the UK: Initial fnd-ings. Drug Testing and Analysis, 2(8), 377-382.
4. Davies, S., Wood, D. M., Smith, G., Button, J., Ramsey, J., Archer, R., et al. (2010). Purchasing 'legal highs' on the Internet-is there consistency in what you get? QJM: An International Journal of Medicine, 103(7), 489-493.
5. Deluca, P., & Schifano, F. (2007). Searching the Internet for drug-related web sites: Analysis of online available information on ecstasy (MDMA). American Journal of Addiction, 16, 479-483
6. Euromonitor (2012). World Consumer Lifestyles Databook 2012 (11th ed. p. 703). Euromonitor,.
7. Feinerer, I., Hornik, K., & Meyer, D. (2008). Text mining infrastructure in R. Journal of Statistical Software, 25(5), 1-54.
8. Fitchett, J. A., & Smith, A. (2002). Consumer behaviour in an unregulated market: The satisfactions and dissatisfactions of illicit drug consumption. Journal of Consumer Behaviour, 1(4), 355-368.
9. Fix, B. V., Zambon, M., Higbee, C., Cummings, K. M., Alford, T., & Hyland, A. (2006). Internet cigarette purchasing among 9th grade students in western New York: 2000-2001 vs. 2004-2005. Preventive Medicine, 43, 191-195.
10. Hillebrand, J., Olszewski, D., & Sedefov, R. (2010). Legal highs on the Internet. Substance Use & Misuse, 45, 330-340.
11. Hunt, H. K. (1977). CS/D-Overview and future research directions. In H. K. Hunt (dir.). Conceptualization and measurement of consumer satisfaction and dissatisfaction (pp. 455-488). Cambridge, MA: Marketing Science Institute.
12. Kozinets, R. V. (1998). On netnography. Initial refections on consumer investigations of cyberculture. Advances in Consumer Research, 25, 366-371.
13. Kozinets, R. V. (2002). The feld behind the screen: using netnog-raphy for marketing research on online communities. Journal of Marketing Research, 39, 61-72.
14. Kozinets, R. V. (2010). Netnography. Doing ethnographic research online. London: Sage.
15. McQuitty, L. (1966). Similarity analysis by reciprocal pairs for discrete and continuous data. Educational and Psychological Measurement, 26, 825-831.
16. Montagne, M. (2008). Drugs on the Internet. I: Introduction and web sites on psychedelic drugs. Substance Use & Misuse, 43, 17-25.
17. Mulpuru, S., Hult, P., Freeman Evans, P., Sehgal, V., & McGowan, B. (2010). US online retail forecast, 2009 to 2014: Online retail Hangs tough for 11% growth in a challenging economy. Technical report, forrester research, Cambridge, MA.
18. Murtag, F. (1983). A survey of recent advances in hierarchical clustering algorithms. The Computer Journal, 26(4), 354-359.
19. Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. New York: McGraw-Hill.
20. Pedersen, T., & Bruce, R. (1997). Distinguishing word senses in untagged text. In Proceedings of the second conference on empirical methods in natural language processing (pp. 197-207), Providence, RI.
21. Purandare, A. (2003). Discriminating among word senses using McQuitty's similarity analysis. In Proceedings of HLT-NAACL (pp. 19-24), Edmunton.
22. Schifano, F., & Deluca, P. (2005). Psychonaut 2002 project, commission of the European Communities, fnal report. London: Department of Mental Health-Addictive Behaviour, St George's Hospital Medical School, University of London.
23. Vanhamme J. (2002). La satisfaction des consommateurs spécifques à une transaction: défnition, antécédents, mesures et modes. Recherche et Applications en Marketing, 17(2), 55-80.
24. Westbrook, R. A. (1987). Product/consumption-based affective responses and postpurchase processes. Journal of Marketing Research, 24(3), 258-270.