Strategies for achieving whole-practice engagement and buy-in to the patient-centered medical home

Annals of Family Medicine

Volumn 12, Issue 1, 2014, Pages 37-45

  Bleser, William K ^a   Miller Day, Michelle ^b   Naughton, Dana ^a   Bricker, Patricia L ^a,c   Cronholm, Peter F ^d   Gabbay, Robert A ^a,c  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

^b CHAPMAN UNIVERSITY   (United States)

^c PENN STATE COLLEGE OF MEDICINE   (United States)

^d UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

Organizational innovation (organizational change); Patient centered care (medical home); Primary health care; Qualitative research

Indexed keywords

ADMINISTRATIVE PERSONNEL; ARTICLE; HEALTH PERSONNEL ATTITUDE; HUMAN; INFORMATION PROCESSING; NONBIOLOGICAL MODEL; NURSE; NURSE PRACTITIONER; ORGANIZATION; ORGANIZATION AND MANAGEMENT; ORGANIZATIONAL INNOVATION (ORGANIZATIONAL CHANGE); PATIENT CARE; PATIENT-CENTERED CARE (MEDICAL HOME); PHYSICIAN; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH; UNITED STATES;

ORGANIZATIONAL INNOVATION (ORGANIZATIONAL CHANGE); PATIENT-CENTERED CARE (MEDICAL HOME); PRIMARY HEALTH CARE; QUALITATIVE RESEARCH;

ADMINISTRATIVE PERSONNEL; ATTITUDE OF HEALTH PERSONNEL; FOCUS GROUPS; HUMANS; MODELS, ORGANIZATIONAL; NURSE PRACTITIONERS; NURSES; ORGANIZATIONAL INNOVATION; PATIENT-CENTERED CARE; PENNSYLVANIA; PHYSICIANS; PRIMARY HEALTH CARE; QUALITATIVE RESEARCH;

EID: 84892721461     PISSN: 15441709     EISSN: 15441717     Source Type: Journal    
DOI: 10.1370/afm.1564     Document Type: Article

References (52)

1. Committee on Quality of Health Care in America, Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, DC: The National Academies Press; 2001.
2. Grol R, Grimshaw J. From best evidence to best practice: effective implementation of change in patients' care. Lancet. 2003;362(9391): 1225-1230.
3. McGlynn EA, Asch SM, Adams J, et al. The quality of health care delivered to adults in the United States. N Engl J Med. 2003; 348(26):2635-2645.
4. Rosenthal TC. The medical home: growing evidence to support a new approach to primary care. J Am Board Fam Med. 2008;21(5): 427-440.
5. Grumbach K, Grundy P. Outcomes of implementing patient centered medical home interventions: a review of the evidence from prospective evaluation studies in the United States. Patient-Centered Primary Care Collaborative; 2010:1-16. http://www.pcpcc.net/files/ evidence_outcomes_in_pcmh.pdf. Accessed May 3, 2012.
6. National Committee for Quality Assurance (NCQA). Standards and Guidelines for NCQA's Patient-Centered Medical Home PCMH) 2011. Washington, DC: National Committee for Quality Assurance (NCQA); 2011. http://www.ncqa.org/PublicationsProducts/RecognitionProducts/ PCMHPublications.aspx. Accessed Feb 15, 2013.
7. Jackson GL, Powers BJ, Chatterjee R, et al. The patient-centered medical home: a systematic review. Ann Intern Med. 2013;158(3): 169-178.
8. Cohen J. A guide to the patient-centered medical home: health reform watch. 2010. http://www.healthreformwatch.com/2010/ 10/05/a-guide-to-the-patient-centered-medical-home/. Accessed May 16, 2012.
9. Solberg LI, Crain AL, Sperl-Hillen JM, Hroscikoski MC, Engebretson KI, O'Connor PJ. Care quality and implementation of the chronic care model: a quantitative study. Ann Fam Med. 2006;4(4):310-316.
10. Rittenhouse DR, Casalino LP, Shortell SM, et al. Small and mediumsize physician practices use few patient-centered medical home processes. Health Aff (Millwood). 2011;30(8):1575-1584.
11. Solberg LI. Improving medical practice: a conceptual framework. Ann Fam Med. 2007;5(3):251-256. 10.1370/afm.666.
12. Garside P. Organisational context for quality: lessons from the fields of organisational development and change management. Qual Health Care. 1998;7(Suppl):S8-S15.
13. Nutting PA, Crabtree BF, Miller WL, Stewart EE, Stange KC, Jaén CR. Journey to the patient-centered medical home: a qualitative analysis of the experiences of practices in the National Demonstration Project. Ann Fam Med. 2010;8(Suppl 1):S45-S56, S92.
14. Nutting PA, Crabtree BF, Stewart EE, et al. Effect of facilitation on practice outcomes in the National Demonstration Project model of the patient-centered medical home. Ann Fam Med. 2010;8(Suppl 1): S33-S44; S92.
15. Hroscikoski MC, Solberg LI, Sperl-Hillen JM, Harper PG, McGrail MP, Crabtree BF. Challenges of change: a qualitative study of chronic care model implementation. Ann Fam Med. 2006;4(4): 317-326.
16. Clarke A. Social worlds/arenas theory as organizational theory. In: Maines DR, ed. Social Organization and Social Process: Essays in Honor of Anselm Strauss. Communication and Social Order. New York, NY: A. de Gruyter; 1991.
17. Kouzes JM, Posner BZ. The Leadership Challenge. San Francisco, CA: Jossey-Bass; 1987.
18. Gabbay RA, Bailit MH, Mauger DT, Wagner EH, Siminerio L. Multipayer patient-centered medical home implementation guided by the chronic care model. Jt Comm J Qual Patient Saf. 2011;37(6): 265-273.
19. Guba E. Criteria for assessing the trustworthiness of naturalistic inquiries. Educ Technol Res Dev. 1981;29(2):75-91.
20. Yin RK. Case Study Research: Design and Methods. 2nd ed. Thousand Oaks, CA: Sage Publications, Inc; 1994.
21. Silverman D. Interpreting Qualitative Data: Methods for Analysing Talk, Text and Interaction. 2nd ed. Thousand Oaks, CA: Sage Publications Ltd; 2001.
22. Hill CE, Thompson BJ, Williams EN. A guide to conducting consensual qualitative research. Couns Psychol. 1997;25(4):517-572.
23. Hill CE, Knox S, Thompson BJ, Williams EN, Hess SA, Ladany N. Consensual qualitative research: an update. J Couns Psychol. 2005; 52(2):196-205.
24. Corbin JM, Strauss A. Grounded theory research: Procedures, canons, and evaluative criteria. Qual Sociol. 1990;13(1):3-21.
25. Boeije H. A purposeful approach to the constant comparative method in the analysis of qualitative interviews. Qual Quant. 2002; 36(4):391-409.
26. Marshall H. What do we do when we code data? Qual Res J. 2002; 2(1):56-70.
27. Bazeley P, Richards L. The NVivo Qualitative Project Book. London; Thousand Oaks, CA: SAGE Publications; 2000. http://SRMO. sagepub.com/view/the-nvivo-qualitative-project-book/SAGE.xml. Accessed Aug 8, 2012.
28. NVivo 9. Burlington, MA: QSR International.
29. Wise CG, Alexander JA, Green LA, Cohen GR, Koster CR. Journey toward a patient-centered medical home: readiness for change in primary care practices. Milbank Q. 2011;89(3):399-424.
30. Silow-Carroll S, Alteras T, Stepnick L. Patient-centered care for underserved populations: definition and best practices. Economic and Social Research Institute; 2006. http://www.esresearch.org/ documents_06/Overview.pdf. Accessed Nov 3, 2011.
31. Sevin C, Moore G, Shepherd J, Jacobs T, Hupke C. Transforming care teams to provide the best possible patient-centered, collaborative care. J Ambul Care Manage. 2009;32(1):24-31.
32. Jones GL, Lima E. The effects of residency practice redesign on providers and staff. Fam Med. 2011;43(7):522-525.
33. Ingersoll GL, Kirsch JC, Merk SE, Lightfoot J. Relationship of organizational culture and readiness for change to employee commitment to the organization. J Nurs Adm. 2000;30(1):11-20.
34. Riesenmy KR. Physician sensemaking and readiness for electronic medical records. Learn Organ. 2010;17(2):163-177.
35. McCauley K, Irwin RS. Changing the work environment in intensive care units to achieve patient-focused care: the time has come. Am J Crit Care. 2006;15(6):541-548.
36. Coleman K, Phillips K. Providing underserved patients with medical homes: assessing the readiness of safety-net health centers. Issue Brief (Commonw Fund). 2010;85:1-14.
37. Briskin A. The Stirring of Soul in the Workplace. San Francisco, CA: Berrett-Koehler Publishers; 1998. http://site.ebrary.com/id/10499940. Accessed Apr 26, 2013.
38. Torda P, Han ES, Scholle SH. Easing the adoption and use of electronic health records in small practices. Health Aff (Millwood). 2010;29(4):668-675.
39. Tew J, Klaus J, Oslin DW. The Behavioral Health Laboratory: building a stronger foundation for the patient-centered medical home. Fam Syst Health. 2010;28(2):130-145.
40. Boonstra A, Broekhuis M. Barriers to the acceptance of electronic medical records by physicians from systematic review to taxonomy and interventions. BMC Health Serv Res. 2010;10:231.
41. Treister NW. Physician acceptance of new medical information systems: the field of dreams. Physician Exec. 1998;24(3):20-24.
42. Naughton D, Adelman AM, Bricker P, Miller-Day M, Gabbay R. Envisioning new roles for medical assistants: strategies from patientcentered medical homes. Fam Pract Manag. 2013;20(2):7-12.
43. Glendenning-Napoli A, Dowling B, Pulvino J, Baillargeon G, Raimer BG. Community-based case management for uninsured patients with chronic diseases: effects on acute care utilization and costs. Prof Case Manag. 2012;17(6):267-275.
44. Tiessen AH, Smit AJ, Broer J, Groenier KH, van der Meer K. Randomized controlled trial on cardiovascular risk management by practice nurses supported by self-monitoring in primary care. BMC Fam Pract. 2012;13:90.
45. Kolbasovsky A, Zeitlin J, Gillespie W. Impact of point-of-care case management on readmissions and costs. Am J Manag Care. 2012; 18(8):e300-e306.
46. Feder JL. A health plan spurs transformation of primary care practices into better-paid medical homes. Health Aff (Millwood). 2011;30(3):397-399.
47. Goldfield N, Averill R, Vertrees J, et al. Reforming the primary care physician payment system: eliminating E & M codes and creating the financial incentives for an "advanced medical home". J Ambul Care Manage. 2008;31(1):24-31.
48. Ashworth M, Millett C. Quality improvement in UK primary care: the role of financial incentives. J Ambul Care Manage. 2008;31(3): 220-225.
49. Buchholz S, Wilson Learning Corporation. Creating the High Performance Team. New York: Wiley; 1987.
50. Jones KR, DeBaca V, Yarbrough M. Organizational culture assessment before and after implementing patient-focused care. Nurs Econ. 1997;15(2):73-80.
51. Rubenstein LV, Lammers J, Yano EM, Tabbarah M, Robbins AS. Evaluation of the VA's Pilot Program in Institutional Reorganization Toward Primary and Ambulatory Care: Part II, A study of organizational stresses and dynamics. Acad Med. 1996;71(7):784-792.
52. Bickler B. Putting patient-focused care into practice. AORN J. 1994; 60(2):242-245.