Patient satisfaction with HIV and TB treatment in a public programme in rural KwaZulu-Natal: Evidence from patient-exit interviews

BMC Health Services Research

Volumn 14, Issue , 2014, Pages

  Chimbindi, Natsayi ^a,b   Bärnighausen, Till ^a,b,c   Newell, Marie Louise ^b,d  

^a UNIVERSITY OF KWAZULU NATAL   (South Africa)

^b UNIVERSITY OF THE WITWATERSRAND   (South Africa)

^c HARVARD SCHOOL OF PUBLIC HEALTH   (United States)

^d UNIVERSITY OF SOUTHAMPTON   (United Kingdom)

Author keywords

Factor analysis; Health systems; HIV; Patient satisfaction; TB

Indexed keywords

ADULT; ARTICLE; EPIDEMIOLOGY; FACTORIAL ANALYSIS; FEMALE; HOSPITAL ADMISSION; HUMAN; HUMAN IMMUNODEFICIENCY VIRUS INFECTION; HUMAN RELATION; INTERVIEW; LUNG TUBERCULOSIS; MALE; MIDDLE AGED; PATIENT SATISFACTION; SOUTH AFRICA; STATISTICS; YOUNG ADULT;

ADULT; FACTOR ANALYSIS, STATISTICAL; FEMALE; HIV INFECTIONS; HUMANS; INTERVIEWS AS TOPIC; MALE; MIDDLE AGED; PATIENT SATISFACTION; PROFESSIONAL-PATIENT RELATIONS; SAMPLING STUDIES; SOUTH AFRICA; TUBERCULOSIS, PULMONARY; WAITING LISTS; YOUNG ADULT;

EID: 84892682199     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-14-32     Document Type: Review

References (61)

1. UNAIDS, 2008 Report on the global AIDS epidemic Geneva: UNAIDS 2009
2. WHO, Global tuberculosis report Geneva: WHO 2012
3. WHO, Global tuberculosis control-epidemiology, strategy, financing WHO Report 2009 Geneva: WHO 2009
4. WHO, Global tuberculosis control Geneva: WHO report 2011 2011
5. Mossong J, Grapsa E, Tanser F, Bärnighausen T, Newell M-L, Modelling HIV incidence and survival from sex-and-age -specific seroprevalence after anteretroviral treatment roll-out in rural South Africa Durban, South Africa: 6th SA AIDS conference 2013
6. High coverage of ART associated with decline in risk of HIV acquisition in rural KwaZulu-Natal, South Africa. Tanser F, Bärnighausen T, Grapsa E, Zaidi J, Newell ML, Science 2013 339 6122 966 971
7. Lack of a decline in HIV incidence in a rural community with high HIV prevalence in South Africa, 2003-2007. Bärnighausen T, Tanser F, Newell M-L, AIDS Res Hum Retroviruses 2009 25 4 405 409
8. Continued very high prevalence of HIV infection in rural KwaZulu-Natal, South Africa: a population-based longitudinal study. Welz T, Jaffar S, Batzing-Feigenbaum J, Herbst K, Newell ML, AIDS 2007 21 1467 1472 (Pubitemid 46988007)
9. Increases in adult life expectancy in rural South Africa: valuing the scale-up of HIV treatment. Bor J, Herbst AJ, Newell ML, Bärnighausen T, Science 2013 339 6122 961 965
10. Zaidi J, Grapsa E, Tanser F, Newell M-L, Bärnighausen T, HIV prevalence trends after scale-up of antiretroviral treatment: A population-based study in a poor rural community in KwaZulu-Natal Washington, DC: XIX International AIDS Conference (AIDS 2012) 2012
11. The tuberculosis challenge in a rural South African HIV programme. Houlihan CF, Mutevedzi PC, Lessells RJ, Cooke GS, Tanser FC, Newell ML, BMC Infect Dis 2010 10 23
12. Department of Health, The South African National Tuberculosis Control Programme-Practical Guidelines Pretoria, South Africa: CDC 2004
13. Antiretroviral therapy and early mortality in South Africa. Boulle A, Bock P, Osler M, Cohen K, Channing L, Hilderbrand K, et al. Bull World Health Organ 2008 86 9 678 687
14. Roberts MJ, Hsiao W, Berman P, Reich MR, Getting health reform right: a guide to improving performance and equity New York: Oxford University Press 2003
15. Patient satisfaction with health care: critical outcome or trivial pursuit? Kravitz R, J Gen Intern Med 1998 13 4 280 282
16. The Health Boards Executive, Measurement of patient satisfaction guidelines: health strategy implementation project Tullamore, Ireland: The Health Boards Executive 2003
17. WHO, World health report: Health systems: improving performance Geneva: WHO 2000
18. Health education and patient satisfaction. Schauffler HH, Rodriguez T, Milstein A, J Fam Pract 1996 42 62 68 (Pubitemid 26030547)
19. Physician-patient relationships, patient satisfaction, and antiretroviral medication Adherence among HIV-infected adults attending a public health clinic. Roberts KJ, AIDS Patient Care STDS 2002 16 1 43 50 (Pubitemid 34118922)
20. Department of Health, National Health Insurance in South Africa: policy paper South Africa: Department of Health 2011
21. High uptake of HIV testing for tuberculosis patients in an integrated primary health care HIV/TB programme in rural KwaZulu-Natal. Wallrauch C, Heller T, Lessells R, Kekana M, Bärnighausen T, Newell ML, S Afr Med J 2010 100 3 146 147
22. An integrated approach to improving the availability and utilisation of tuberculosis healthcare in rural South Africa. Chimbindi NZ, Bärnighausen T, Newell ML, S Afr Med J 2013 103 4 237 240
23. Community-based treatment for multidrug-resistant tuberculosis in rural KwaZulu-Natal, South Africa. Heller T, Lessells RJ, Wallrauch CG, Bärnighausen T, Cooke GS, Mhlongo L, et al. Int J Tuberc Lung Dis 2010 14 4 420 426
24. HIVSA, HIV AIDS in South Africa [cited 22 March 2013]; Available from: http://www.hivsa.com/static/hiv-aids-in-south-africa
25. Scale-up of a decentralized HIV treatment programme in rural KwaZulu-Natal, South Africa: does rapid expansion affect patient outcomes? Mutevedzi PC, Lessells RJ, Heller T, Bärnighausen T, Cooke GS, Newell ML, Bull World Health Organ 2010 88 8 593 600
26. Social exposure to an antiretroviral treatment programme in rural KwaZulu-Natal. Bor J, Bärnighausen T, Newell C, Tanser F, Newell M-L, Trop Med Int Health 2011 16 8 988 994
27. Cohort profile: Hlabisa HIV treatment and care programme. Houlihan CF, Bland RM, Mutevedzi PC, Lessells RJ, Ndirangu J, Thulare H, et al. Int J Epidemiol 2011 40 2 318 326
28. South Africa National Department of Health, National Antiretroviral Treatment Guidelines 2004 [cited 14 September 2010]; Available from: http://www.hst.org.za/uploads/files/sa-ART-Guidelines1.pdf
29. Houlihan CF, Maheswaran H, Thulare H, Heller T, Newell ML, Pilot of provider initiated testing and counselling in a rural primary health care clinic South Africa: Durban: Southern African AIDS Conference 2009
30. WHO, Guidance on provider-initiated HIV testing and counselling in health facilities Geneva: WHO 2007
31. Investigating the affordability of key health services in South Africa. Cleary S, Birch S, Chimbindi N, Silal S, McIntyre D, Soc Sci Med 2013 80 37 46
32. Unequal access to ART: exploratory results from rural and urban case studies of ART use. Cleary SM, Birch S, Moshabela M, Schneider H, Sex Transm Infect 2012 88 2 141 146
33. Schneider H, McIntyre D, Birch S, Eyles J, Blaauw D, Harris B, et al. Researching Equity in Access to Healthcare (REACH) Final technical report South Africa 2012
34. McGinn T, Instructions for probability proportional to size sampling technique RHRC Consortium monitoring and evaluation toolkit 2004 [cited 06 September 2013]; Available from: http://www.rhrc.org/resources/general- fieldtools/toolkit/55b%20PPS%20Sampling%20technique.pdf
35. Pearse J, Review of patient satisfaction and experience surveys conducted for public hospitals in Australia: a research paper for the steering committee for the review of government service provision St Leonards, Australia: Health Policy Analysis Pty Ltd 2005
36. Patient satisfaction with antiretroviral services at primary health-care facilities in the Free State, South Africa-a two-year study using four waves of cross-sectional data. Wouters E, Heunis C, van Rensburg D, Meulemans H, BMC Health Serv Res 2008 8 210
37. Patient experiences and health system responsiveness in South Africa. Peltzer K, BMC Health Serv Res 2009 9 117
38. Development and validation of a questionnaire to evaluate patient satisfaction with diabetes disease management. Paddock LE, Veloski J, Chatterton ML, Gevirtz FO, Nash DB, Diabetes Care 2000 23 7 951 956 (Pubitemid 30480022)
39. The self-administered patient satisfaction scale for primary hip and knee arthroplasty. Mahomed N, Gandhi R, Daltroy L, Katz JN, Arthritis 2011 2011 6
40. Development of a questionnaire to measure patients' satisfaction with general practitioners' services. Grogan S, Conner M, Willits D, Norman P, Br J Gen Pract 1995 45 525 529
41. Clients' satisfaction with services for prevention of mother-to-child transmission of HIV in Dodoma Rural district. Lyatuu MB, Msamanga GI, Kalinga AK, East Afr J Public Health 2008 5 3 174 179
42. Predictors of patient satisfaction with hospital health care. Quintana JM, Gonzalez N, Bilbao A, Aizpuru F, Escobar A, Esteban C, et al. BMC Health Serv Res 2006 6 102
43. Evaluation of HIV/AIDS clinical care quality: the case of a referral hospital in North West Ethiopia. Alemayehu YK, Bushen OY, Muluneh AT, Int J Qual Health Care 2009 21 5 356 362
44. How to factor-analyze your data right: do's and don'ts, and how-to's International Journal of. Matsunaga M, Psychol Res 2010 3 1 97 110
45. Structural and reliability analysis of a patient satisfaction with cancer-related care measure: a multisite patient navigation research program study. Jean-Pierre P, Fiscella K, Freund KM, Clark J, Darnell J, Holden A, et al. Cancer 2011 117 4 854 861
46. Patient satisfaction with outpatient physical therapy: instrument validation. Beattie PF, Pinto MB, Nelson MK, Nelson R, Phys Ther 2002 82 6 557 565 (Pubitemid 34826644)
47. Patients' experience and satisfaction in primary care: secondary analysis using multilevel modelling. Salisbury C, Wallace M, Montgomery AA, BMJ 2010 341 5004
48. Efficacy and acceptability of rapid, point-of-care HIV testing in two clinical settings in Ghana. Appiah LT, Havers F, Gibson J, Kay M, Sarfo F, Chadwick D, AIDS Patient Care STDS 2009 23 5 365 369
49. National Department of Health South Africa, Clinical guidelines for the management of HIV and AIDS in adults and adolescents Pretoria, South Africa: South Africa Department of Health 2010
50. National Department of Health South Africa, Guidelines for tuberculosis preventive therapy among HIV infected individuals in South Africa Pretoria, South Africa: South Africa Department of Health 2010
51. Determinants of satisfaction with health care provider interactions at health centres in central Ethiopia: a cross sectional study. Birhanu Z, Assefa T, Woldie M, Morankar S, BMC Health Serv Res 2010 10 78
52. Adherence to protease inhibitor therapy and outcomes in patients with HIV infection. Paterson DL, Swindells S, Mohr J, Brester M, Vergis EN, Squier C, et al. Ann Intern Med 2000 133 1 21 30 (Pubitemid 30432540)
53. Interventions to increase antiretroviral adherence in sub-Saharan Africa: a systematic review of evaluation studies. Bärnighausen T, Chaiyachati K, Chimbindi N, Peoples A, Haberer J, Newell ML, Lancet Inf Dis 2011 11 12 942 951
54. R-E-S-P-E-C-T: patient reports of disrespect in the health care setting and its impact on care. Blanchard J, Lurie N, J Fam Pract 2004 53 9 721 730 (Pubitemid 39223149)
55. Factors predicting patients' perception of privacy and satisfaction for emergency care. Lin YK, Lin CJ, Emerg Med J 2010 28 604 608
56. Modelling and understanding primary health care accessibility and utilization in rural South Africa: an exploration using a geographical information system. Tanser F, Gijsbertsen B, Herbst K, Soc Sci Med 2006 63 3 691 705 (Pubitemid 43831423)
57. Almost universl coverage:HIV testing among TB patients in a rural public programme. Chimbindi N, Bärnighausen T, Newell ML, Int J Tuberc Lung Dis 2012 16 705 708
58. Population uptake of antiretroviral treatment through primary care in rural South Africa. Cooke GS, Tanser FC, Bärnighausen TW, Newell ML, BMC Public Health 2010 10 585
59. Patients' trust in physicians: many theories, few measures, and little data. Pearson SD, Raeke LH, J Gen Intern Med 2000 15 7 509 513 (Pubitemid 30640264)
60. Patient's dissatisfaction with the public and private laboratory services in conducting HIV related testing in Tanzania. Mfinanga SG, Kahwa A, Kimaro G, Kilale A, Kivuyo S, Senkoro M, et al. BMC Health Serv Res 2008 8 167
61. The concept of access. Definition and relationship to consumer satisfaction. Penchansky R, Thomas JW, Med Care 1981 19 127 140 (Pubitemid 11100255)