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Volumn , Issue , 2010, Pages 243-266

Benchmarking water services delivery

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Indexed keywords


EID: 84892317524     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-90-481-9425-4_11     Document Type: Chapter
Times cited : (3)

References (23)
  • 5
    • 3543044269 scopus 로고
    • Benchmarking -The essential phase of preparation
    • Kanji, G.K. (eds.), Chapman & Hall
    • Booth, D. (1995). Benchmarking -the essential phase of preparation, in Kanji, G.K. (eds.) Total Quality Management: Proceedings of the First World Congress, Chapman & Hall, pp. 493-496.
    • (1995) Total Quality Management: Proceedings of the First World Congress , pp. 493-496
    • Booth, D.1
  • 7
    • 35148898833 scopus 로고    scopus 로고
    • Collaborative benchmarking, transparency and performance. Evidence from the Netherlands water supply industry
    • Braadbaart, O. (2007). Collaborative benchmarking, transparency and performance. Evidence from the Netherlands water supply industry. Benchmarking: An International Journal, 14(6), 677-692.
    • (2007) Benchmarking: An International Journal , vol.14 , Issue.6 , pp. 677-692
    • Braadbaart, O.1
  • 10
    • 84986100073 scopus 로고    scopus 로고
    • Benchmarking: A general reading for management practitioners
    • Fong, S. W., Cheng, E. D. L., & Ho, D. C. K. (1998). Benchmarking: A general reading for management practitioners. Management Decision, 36(6), 407-418.
    • (1998) Management Decision , vol.36 , Issue.6 , pp. 407-418
    • Fong, S.W.1    Cheng, E.D.L.2    Ho, D.C.K.3
  • 12
    • 70249121838 scopus 로고    scopus 로고
    • Measuring organisational performance: Beyond the triple bottom line
    • Hubbard, G. (2006). Measuring organisational performance: Beyond the triple bottom line. Business Strategy and the Environment, 18(3), 177-191.
    • (2006) Business Strategy and the Environment , vol.18 , Issue.3 , pp. 177-191
    • Hubbard, G.1
  • 13
    • 0026494564 scopus 로고
    • The balanced score card: Measures that drive performance
    • Kaplan, R. S., & Norton, D. P. (1992). The balanced score card: Measures that drive performance. Harvard Business Review, 70(1), 71-79.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 16
    • 84892346194 scopus 로고    scopus 로고
    • RIONED, RIONED
    • RIONED. (2009). Urban drainage statistics 2009-2010. RIONED.
    • (2009) Urban Drainage Statistics , pp. 2009-2010
  • 22
    • 84892251189 scopus 로고    scopus 로고
    • Special issue: Benchmarking
    • Water Utility Management
    • Water Utility Management. (2008). Special Issue: Benchmarking. Water 21, 3 (2).
    • (2008) Water , vol.21 , Issue.3 , pp. 2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.