Out-of-Stock: Reactions, antecedents, management solutions, and a future perspective

Retailing in the 21st Century (Second Edition): Current and Future Trends

Volumn , Issue , 2010, Pages 285-299

  Verhoef, Peter C ^a   Sloot, Laurens M ^b  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

^b ERASMUS UNIVERSITY ROTTERDAM   (Netherlands)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84892123043     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-540-72003-4_18     Document Type: Chapter

References (7)

1. Campo, Kathia, Els Gijsbrechts and Patricia Nisol (2000): Towards Understanding Consumer Response to Stock Outs, Journal of Retailing, 76(2), 219-242
2. Erasmus Food Management Institute (2000): Out-of-Stock, Out-of-Business?, Rotterdam: EFMI.
3. Keller, Kevin Lane (2002): Building, Measuring, and Managing Brand Equity, New Jersey, Pearson Education
4. Roland Berger Strategy Consultants (2002): Optimal Shelf Availability, presentation held at ECR Europe conference, Barcelona
5. Sloot, Laurens M., Peter C. Verhoef, Rocco Kellevink, Harry Commandeur, Ed Peelen (2004): "Het Verklaren van Consumentenreacties bij Out-of-Stock", Jaaboek van Marktonderzoek, Vrieseborgh, Haarlem, 101-118
6. Sloot, Laurens M., Peter C. Verhoef and Philip Hans Franses (2005): The Impact of Brand Equity and the Hedonic Level of Products on Consumer Stock-Out Reactions, Journal of Retailing, 81(1), 15-34
7. Vergin, Roger C. and Kevin Barr (1999): Building Competitiveness in Grocery Supply Through Continuous Replenishment Planning: Insights from the Field, Industrial Marketing Management, 28(2), 145-153.