Performance measurement: Linking balanced scorecard to business intelligence

Performance Measurement: Linking Balanced Scorecard to Business Intelligence

Volumn , Issue , 2010, Pages 1-156

  Tonchia, Stefano ^a   Quagini, Luca ^b  

^a UNIVERSITY OF UDINE   (Italy)

^b SDG Group   (Italy)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84891966758     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-3-642-13235-3     Document Type: Book

References (79)

1. Anthony RN (1965) Planning and control systems: a framework for analysis. Harvard Business School Press, Boston, MA
2. Bartezzaghi E, Turco F (1989) The Impact of just-in-time on production system performance: an analytical framework. Int J Oper Prod Manage 9(8):40-62
3. Berliner C, Brimson JA (1988) Cost management for todays advanced manufacturing. Harvard Business School Press, Boston, MA
4. Brown MG (1996) Keeping score: using the right metrics to drive world-class performance. Quality Resources, New York
5. Cooper R, Kaplan RS (1991) The design of cost management systems: text, cases and readings. Prentice-Hall, Englewood-Cliffs, NJ
6. Corbett C, Van Wassenhove L (1993) Trade-offs? What trade-offs? Competence and competitiveness in manufacturing strategy. Calif Manage J summer: 107-122
7. Crosby PB (1979) Quality is free. McGraw-Hill, New York
8. Crosby PB (1984) Quality without tears. McGraw-Hill, New York
9. Davenport TH, Prusak L (1997) Working knowledge: how organizations manage what they know. Harvard Business School Press, Boston, MA
10. Drucker PF (1954) The practice of management. Harper, New York
11. Edvinsson L, Malone MS (1997) Intellectual capital: realizing your company's true value by finding its hidden brainpower. Harper Collins, New York
12. Ferdows K, De Meyer A (1990) Lasting improvements in manufacturing performance. J Oper Manage 9(2):168-184
13. Filippini R, Forza C, Vinelli A (1998) Trade-off and compatibility between performance: definitions and empirical evidence. Int J Prod Res 36(12):3379-3406
14. Fitzgerald L, Johnston R, Brignall S, Silvestro R, Voss C (1991) Performance measurement in service business. CIMA, London
15. Fortuin L (1988) Performance indicators: why, where and how? Eur J Oper Res 34(1):1-9
16. Franco-Santos M et al (2007) Towards a definition of a business performance measurement system. Int J Oper Prod Manage 27(8):784-801
17. Garvin DA (1988) Managing quality: the strategic and competitive edge. Free Press, New York
18. Ghobadian A, Ashworth J (1994) Performance measurement in local government: concept and practice. Int J Oper Prod Manage 14(5):35-51
19. Gilmore JH (1993) Reengineering for mass customization. J Cost Manage 7(4):22-29
20. Gold B (1955) Foundations of productivity analysis. University of Pittsburgh Press, Pittsburgh, PA
21. Grover V, Davenport TH (2001) General perspectives on knowledge management: fostering a research agenda. J Manage Inform Syst 18(1):5-21
22. Hill T (1989) Manufacturing strategy: text and cases. Irwin, Homewood, IL
23. Hronec SM (1993) Vital signs: using quality, time and cost performance measurement to chart your company's future. AMACOM, American Management Association, New York
24. Kaplan RS, Norton DP (1992) The balanced scorecard: measures that drive performance. Harvard Bus Rev Jan-Feb: 71-79
25. Kaplan RS, Norton DP (1996) The balanced scorecard: translating strategy into action. Harvard Business School Press, Boston, MA
26. Kaplan RS, Norton DP (2000) The strategy-focused organization: how balanced scorecard companies thrive in the new business environment. Harvard Business School Press, Boston, MA
27. Kaplan RS, Norton DP (2003) Strategy maps: converting intangible assets into tangible outcomes. Harvard Business School Press, Boston, MA
28. Kaplan RS, Norton DP (2008) The execution premium: linking strategy to operations for competitive advantage. Harvard Business School Press, Boston, MA
29. Keegan DP, Eiler RG, Jones CR (1989) Are your performance measures obsolete? Manage Account June: 45-50
30. Kennerley M, Neely A (2002) A framework of the factors affecting the evolution of performance measurement systems. Int J Oper Prod Manage 22(11):1222-1245
31. Kennerley M, Neely A (2003) Measuring performance in a changing business environment. Int J Oper Prod Manage 23(2):213-229
32. Lawrie G, Cobbold I (2004) Third-generation balanced scorecard: evolution of an effective strategic control tool. Int J Prod Perform Manage 53(7):611-623
33. Lev B (2001) Intangible: management, measurement, and reporting. Brookings Institution Press, Washington, DC
34. Lockamy A III, Cox JF III (1994) Reengineering performance measurement: how to align systems to improve processes, products and profits. Irwin, Burr Ridge, IL
35. Lynch RL, Cross KF (1991) Measure up! Yardsticks for continuous improvement. Blackwell, Cambridge, MA
36. Maisel LS (1992) Performance measurement: the balanced scorecard approach. J Cost Manage 6(3):47-52
37. Maskell BH (1991) Performance measurement for world class manufacturing. Productivity Press, Cambridge, MA
38. Mather H (1988) Competitive manufacturing. Prentice-Hall, Englewood Cliffs, NJ
39. Melnyk SA, Stewart DM, Swink M (2004) Metrics and performance measurement in operations management: dealing with the metrics maze. J Oper Manage 22:209-217
40. Meyer MW (2003) Rethinking performance measurement: beyond the balanced scorecard. Cambridge University Press, UK
41. Miller JG, Vollmann TE (1985) The hidden factory. Harvard Bus Rev Sep-Oct: 142-150
42. Morrow M (1992) Activity-based management: new approaches to measuring performance and managing costs. Woodhead-Faulkner, Hemel Hempsted, UK
43. Moseng B, Bredrup H (1993) A methodology for industrial studies of productivity performance. Prod Plan Control 4(3):198-206
44. Neely A, Gregory M, Platts K (1995) Performance measurement system design: a literature review and research agenda. Int J Oper Prod Manage 15(4):80-116
45. Neely A, Bourne M, Kennerley M (2000) Performance measurement system design: developing and testing a process-based approach. Int J Oper Prod Manage 20(10):1119-1145
46. Neely A, Adams C, Kennerley M (2002) The performance prism: the scorecard for measuring and managing stakeholder relationships. Financial Times-Prentice Hall, London
47. Partovi FY (1994) Determining what to benchmark: an analytic hierarchy process approach. Int J Oper Prod Manage 14(6):25-39
48. Petty R, Guthrie J (2000) Intellectual capital literature review: measurement, reporting and management. J Intellect Cap 1(2):155-176
49. Porter ME (1980) Competitive strategy: techniques for analyzing industries and competitors. Free Press, New York
50. Porter ME (1996) What is strategy? Harvard Bus Rev Nov-Dec, 61-78
51. Porter L, Lawler E (1968) Managerial attitudes and performance. Dorsey, Homewood, IL
52. Quagini Luca (2004) Business intelligence e knowledge management. FrancoAngeli
53. Rappaport A (1986) Creating shareholder value: the new standard for business performance. Free Press, New York
54. Rolstadas A (1998) Enterprise performance measurement. Int J Oper Prod Manage 18(9/10):989-999
55. Sethi AK, Sethi SP (1990) Flexibility in manufacturing: a survey. Int J Flexible Manuf Syst 2(4):289-328
56. Sink DS (1985) Productivity management: planning, measurement and evaluation, control and improvement. Wiley, New York
57. Sink DS, Tuttle TC (1989) Planning and measurement in your organization of the future. Industrial Engineering and Management Press, Norcross, GA
58. Sullivan PH (2000) Value driven intellectual: how to convert intangible corporate assets into market value. Wiley, London
59. Sveiby KE (1997) The new organizational wealth: managing and measuring knowledge-based assets. Berret-Koehler, San Francisco, CA
60. Thor CG (1993) Strategy-linked measurement and gainsharing. In: Christopher WF, Thor CG (eds) Handbook for productivity measurement and improvement. Productivity, Cambridge, MA
61. Tonchia S (2000) Linking performance measurement system to strategic and organisational choices. Int J Bus Perform Manage 2(1):15-29
62. Tonchia S (2002) Editorial: e-business strategic planning and development. Int J Bus Perform Manage 4(4):129-135
63. Tonchia S (2008) Industrial project management: planning, design and construction. Springer, Berlin
64. Tonchia S, De Toni A (1996) Lean organization, management-by-process and performance measurement. Int J Oper Prod Manage 16(2):221-236
65. Tonchia S, De Toni A (1998) Manufacturing flexibility: a literature review. Int J Prod Res 36(6):1587-1617
66. Tonchia S, De Toni A (2001) Performance measurement systems: models, characteristics and measures. Int J Oper Prod Manage 21(1-2):46-70
67. Tonchia S, De Toni A (2002) New production models: a strategic view. Int J Prod Res 40(18):4721-4741
68. Tonchia S, De Toni A (2003) Strategic planning and firm's competencies: traditional approaches and new perspectives. Int J Oper Prod Manage 23(9):947-976
69. Tonchia S, De Toni A (2004) Measuring and managing the after-sales service: Aprilia's experience. Int J Serv Technol Manage 5(4):385-393
70. Tonchia S, De Toni A (2005) Definitions and linkages between operational and strategic flexibilities. OMEGA Int J Manage Sci 33(6):525-540
71. Tonchia S, De Toni A, Nassimbeni G (1994) Service dimensions in the buyer-supplier relationship. Int J Phys Distrib Logistics Manage 24(8):4-14
72. Tonchia S, De Toni A, Nassimbeni G (1995) An instrument for quality performance measurement. Int J Prod Econ 38:199-207
73. Tonchia S, De Toni A, Nassimbeni G (1997) An integrated production performance measurement system. Ind Manage Data Syst 5:180-186
74. Tonchia S, Meneghetti A, Nassimbeni G (2000) Innovation and performance in small manufacturing firms: results of an empirical research. Int J Manuf Technol Manage 2(1-7):810-827
75. Tonchia S, Tramontano A (2004) Process management for the extended enterprise. Springer, Berlin
76. Tonchia S, Vujica HN, Polajnar A (2007) Development and validation of business process reengineering (BPR) variables: a survey research in slovenian companies. Int J Prod Res 45(24):5811-5834
77. Tonchia S, Vujica HN, Polajnar A (2009) Linkages between manufacturing strategy, benchmarking, performance measurement and business process reengineering. Comput Ind Eng 57:963-975
78. Waggoner DB, Neely AD, Kennerley MP (1999) The forces that shape organisational performance measurement systems: an interdisciplinary review. Int J Prod Econ 60-61:53-60
79. Zeithaml VA, Parasuraman A, Berry LL (1990) Delivering quality service. Free Press, New York