A lean case study in an oncological hospital: Implementation of a telephone triage system in the emergency service

Risk Management and Healthcare Policy

Volumn 7, Issue , 2013, Pages

  de Carvalho, José Crespo ^a   Ramos, Madalena ^a   Paixão, Carina ^b  

^a INSTITUTO UNIVERSITÁRIO DE LISBOA ISCTE IUL   (Portugal)

^b INSTITUTO PORTUGUÊS DE ONCOLOGIA DE LISBOA FRANCISCO GENTIL   (Portugal)

Author keywords

Emergency department; Lean health care; Lean practices; Telephone remote triage

Indexed keywords

ADOLESCENT; ADULT; AGE DISTRIBUTION; AGED; ARTICLE; CANCER CENTER; CASE STUDY; CLINICAL ASSESSMENT; COMPARATIVE STUDY; CONTROLLED STUDY; COST CONTROL; EMERGENCY HEALTH SERVICE; FEMALE; HEALTH CARE COST; HEALTH CARE PLANNING; HEALTH CARE PRACTICE; HEALTH CARE QUALITY; HEALTH CARE SYSTEM; HEALTH CARE UTILIZATION; HUMAN; LEAN MANAGEMENT SYSTEM; MAJOR CLINICAL STUDY; MALE; MIDDLE AGED; ONLINE TRIAGE SYSTEM; PATIENT SATISFACTION; QUALITATIVE RESEARCH; QUANTITATIVE STUDY; SEMI STRUCTURED INTERVIEW; SPAIN; TELEPHONE TRIAGE SYSTEM; TRIAGE BY ORDER OF ARRIVAL SYSTEM; TRIAGE BY PRIORITY SYSTEM; VERY ELDERLY;

EID: 84890281389     PISSN: None     EISSN: 11791594     Source Type: Journal    
DOI: 10.2147/RMHP.S49535     Document Type: Article

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