Patients as customers: Applying service industry lessons to health care

Healthcare

Volumn 1, Issue 3-4, 2013, Pages 59-60

  Powers, Brian W ^a   Navathe, Amol S ^a,b,c   Aung, Khin Kyemon ^d   Jain, Sachin H ^a,e,f  

^a HARVARD MEDICAL SCHOOL   (United States)

^b BRIGHAM AND WOMEN S HOSPITAL   (United States)

^c UNIVERSITY OF PENNSYLVANIA   (United States)

^d HARVARD UNIVERSITY   (United States)

^e VETERANS AFFAIRS MEDICAL CENTER   (United States)

^f MERCK RESEARCH LABORATORIES   (United States)

Author keywords

Health care delivery; Patient centered care; Patient preferences

Indexed keywords

ARTICLE; DECISION MAKING; FEEDBACK SYSTEM; HEALTH CARE DELIVERY; HEALTH CARE SYSTEM; HUMAN; PATIENT CARE; PATIENT PREFERENCE; PRIORITY JOURNAL;

EID: 84890134734     PISSN: 22130764     EISSN: 22130772     Source Type: Journal    
DOI: 10.1016/j.hjdsi.2013.11.001     Document Type: Article

References (5)

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3. Fineberg H.V. From shared decision making to patient-centered decision making. Isr J Health Policy Res 2012, 1:6.
4. Meyer D. Setting the Table: The Transforming Power of Hospitality in Business 2006, Harper Collins Publishers, New York.
5. Lius S.S., Chen J. Using data mining to segment healthcare markets from patients' preference perspectives. Int J Health Care Qual Assur 2009, 22(2):117-134.