Organizational considerations for e-Business

E-Business Fundamentals

Volumn , Issue , 2003, Pages 67-100

  Harris, Lisa ^a   Cornelius, Nelarine ^a  

^a BRUNEL UNIVERSITY   (United Kingdom)

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EID: 84890015436     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

References (63)

1. Harris, L. and Dennis, C. (2002) Marketing the e-Business, London: Routledge. Develops in more detail the principles outlined in this chapter, with particular reference to the e-Business challenges facing established organizations.
2. Jobber, D. (2001) Principles and Practice of Marketing, 3rd edn, London: McGraw-Hill. Chapter 1 provides a useful overview and case examples of the basic principles of marketing.
3. Cornelius, N (ed.) 2001 Human Resource Management: a Managerial Perspective, Padstow: Thomson. Chapter 1 provides a useful summary of the development of HRM and some of the key principles. The book also contains specialist chapters on HRM and small business, HRM change and strategy and HRM and commitment. This is a basic text for those who do not have an academic or practitioner background in HRM.
4. Anders, G. (2000) 'Power partners', Fast Company, September.
5. Blackburn, A. and Cornelius, N. (2001) 'Gaining commitment through involvement and participation processes' in N. Cornelius, Human Resource Management: a Managerial Perspective, Padstow: Thomson.
6. Carter, P. (2001) 'Cyber house rules', People Management, June: 28-36.
7. Chaffey, D. et al. (2000) Internet Marketing, London: FT Prentice Hall.
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9. Economist. (1999) You'll never walk alone. Survey Business and the Internet. 26 June.
10. Grieg, E. (2001) 'From call centres to "e-Centres": managing change in the new technology centres', British Journal of Administrative Management, 16-17.
11. Grimes, C. (2000) 'Software giant strives to stem exodus of staff', Financial Times, 13 June.
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15. Hoare, S. (2001) 'e-HR: the way forward', Times, 30 August.
16. IBM (1999) internal company document, London: IBM Global Services.
17. Kalakota, R. and Robinson, M. (2001) e-Business Roadmap for Success, 2nd edn, Harlow: Addison Wesley.
18. Kanter, R. M. (2001) 'The ten deadly mistakes of wanna-dots', Harvard Business Review, 79, 1: 91-100.
19. Leibovitch, M. (1999) 'Service workers without a smile', Washington Post, 22nd November.
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22. Newell, F. (2000) Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing, New York: McGraw-Hill.
23. Oram, M. (1998) 'Re-engineering's fragile promise: HRM prospects for delivery?' in P. Sparrow and M. Marchington (eds) Human Resource Management: The New Agenda, St Ives: Financial Times Pitman.
24. Parker, R. (2000) Relationship Marketing on the Internet, Holbrook: Adams Media.
25. Payne, R. (1995) Advances in Relationship Marketing, London: Kogan Page.
26. Peppers, T. and Rogers, M. (1997) Enterprise One to One, London: Piatkus.
27. Piercy, N. (2000) Market-led Strategic Change, 2nd edn, London: Butterworth Heinemann.
28. Siegel, D. (2000) Futurize your Enterprise: Business Strategy in the Age of the eCustomer, New York: Wiley.
29. Smith, P. (1992) The Emotional Labour of Nursing, Basingstoke: Macmillan.
30. Storey, J. (1992) Developments in the Management of Human Resources, Oxford: Blackwell.
31. Storey, J. (ed.) (2000) Human Resource Management: a Critical Text, Padstow: Thomson.
32. Symonds, M. (1999) 'The net imperative: survey business and the Internet', Economist, 26 June.
33. Tapscott, D. (1995) The Digital Economy, New York: McGraw-Hill.
34. Tapscott, D., Ticoll, D. and Lowry, A. (2000) Digital Capital, New York: Brealey.
35. Timmers, P. (1999) Electronic Commerce: Strategies and Models for Business-to-business Trading, New York: Wiley.
36. Trapp, R. (2001) 'Of mice and men', People Management, 7, 13: 24-33.
37. Turner, C. (2000) The Information E-conomy, London: Kogan Page.
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39. Vicere, A. A. (2001) 'New economy, new HR', Vicere Associates. Online. Available HTTP: www.vicere.com/newhr.htm (accessed 21 July 2002).
40. www.tcm.com Training and Development Resource Centre (TCM). Excellent starting point, with links to over sixty non-commercial sites, mailing lists and a business showcase.
41. www.hr-guide.com HR Internet guide. A good source of general HRM information.
42. www.inst-mgt.org.uk Institute of Management. A range of management topics including HRM and Marketing are listed here.
43. www.peoplemanagement.co.uk Chartered Institute of Personnel and Development. The lead body on personnel issues in the United Kingdom, with a number of case examples.
44. www.bps.org.uk British Psychological Society. This Web site contains information relating to a range of topics, including work and organizational psychology, work design, etc.
45. www.amazon.co.uk Keep up to date with the latest e-Marketing books.
46. www.marketing.haynet.com Online version of Marketing Magazine. Keep up to date with the latest news.
47. www.e-envoy.gov.uk Regular monthly updates detailing progress in the government's efforts to make the United Kingdom 'the best place in the world for e-Commerce'.
48. www.forrester.com Provides free summaries of the latest research reports on the growth of e-Commerce.
49. www.theecademy.com UK-based daily e-mail news service on the latest e-Business developments and local networking events.
50. www.wilsonweb.com An exhaustively detailed reference on the full range of Internet marketing issues, available as a free monthly newsletter. American in origin, but still a valuable resource and often light years ahead of UK developments.
51. www.ecommercetimes.com Another useful and comprehensive daily e-mail news service on the latest e-Business developments. Again, a US perspective.
52. www.busreslab.com Useful specimen online questionnaires to measure customer satisfaction levels and tips on effective Internet marketing research.
53. www.marketresearch.org.uk The Market Research Society. Contains useful material on the nature of research, choosing an agency, ethical standards and codes of conduct for research practice.
54. www.statistics.gov.uk Detailed information on a variety of consumer demographics from the government statistics office.
55. www.hotcoupons.com Site visitors can key in their postcode to receive local promotions, and advertisers can post their offers on the site, using a specially designed software package.
56. www.nielson-netratings.com Details the current levels of banner advertising activity, including the creative content of the ten most popular banners each week.
57. www.doubleclick.net Offers advertisers the ability to target their advertisements on the Web through sourcing of specific interest groups, and display only at certain times of the day, or at particular geographical locations, or on certain types of hardware.
58. www.broadvision.com Specializes in customer 'personalization' software. The site contains many useful case studies showing how communicating through the Internet allows you to find out more about your customers.
59. www.streamwave.co.uk Online demonstrations of the latest technological developments which will form the basis of the next generation of Internet marketing communication applications.
60. www.marketingportal.cim.co.uk The Chartered Institute of Marketing site, providing extensive links to online resources on all aspects of marketing.
61. www.mad.co.uk/mw/ The online version of Marketing Week magazine, allowing access to data services, archives and a discussion forum (registration required).
62. www.marcommwise.com Useful articles on all aspects of marketing communications.
63. www.facetime.com Good example of a site that overcomes the impersonal nature of the Internet by allowing the establishment of real-time links with a customer service representative. Try the free demonstration!