메뉴 건너뛰기




Volumn 36, Issue 4, 2013, Pages 319-334

Turning patient-centeredness from ideal to real: Lessons from 2 success stories

Author keywords

Continuous Quality Improvement; Design Science; Diffusion Of Innovation; Health Coaching; Organizational Culture Change; Patient Engagement; Patient And Family Centered Care; Patient Centered Care; Valuebased Purchasing

Indexed keywords

HEALTH SERVICES RESEARCH; HUMAN; MASS COMMUNICATION; ORGANIZATION; ORGANIZATION AND MANAGEMENT; OUTPATIENT DEPARTMENT; PATIENT CARE; PURCHASING; TOTAL QUALITY MANAGEMENT; UNITED STATES; UNIVERSITY HOSPITAL;

EID: 84888595801     PISSN: 01489917     EISSN: 15503267     Source Type: Journal    
DOI: 10.1097/JAC.0b013e3182a3e76d     Document Type: Article
Times cited : (10)

References (29)
  • 1
    • 84862666449 scopus 로고    scopus 로고
    • Predictors of acute posttraumatic stress disorder symptoms following civilian trauma: Highest incidence and severity of symptoms after assault
    • March
    • Alarcon, L. H., Germain, A., Clontz, A. S., Roach, E., Nicholas, D. H., Zenati, M. S., . . . Sperry, J. L. (2012, March). Predictors of acute posttraumatic stress disorder symptoms following civilian trauma: Highest incidence and severity of symptoms after assault. The Journal of Trauma and Acute Care Surgery, 72(3), 629-635.
    • (2012) The Journal of Trauma and Acute Care Surgery , vol.72 , Issue.3 , pp. 629-635
    • Alarcon, L.H.1    Germain, A.2    Clontz, A.S.3    Roach, E.4    Nicholas, D.H.5    Zenati, M.S.6    Sperry, J.L.7
  • 7
    • 78650733559 scopus 로고    scopus 로고
    • Patient and family shadowing: Creating urgency for change
    • January
    • DiGioia, A. M., & Greenhouse, P. K. (2011, January). Patient and family shadowing: Creating urgency for change. Journal of Nursing Administration, 41(1), 23-28.
    • (2011) Journal of Nursing Administration , vol.41 , Issue.1 , pp. 23-28
    • Digioia, A.M.1    Greenhouse, P.K.2
  • 8
    • 84859873526 scopus 로고    scopus 로고
    • Care experience-based methodologies: Performance improvement roadmap to value-driven health care
    • April
    • DiGioia, A. M., & Greenhouse, P. K. (2012, April). Care experience-based methodologies: Performance improvement roadmap to value-driven health care. Clinical Orthopedic Related Research, 470(4), 1038-1045.
    • (2012) Clinical Orthopedic Related Research , vol.470 , Issue.4 , pp. 1038-1045
    • Digioia, A.M.1    Greenhouse, P.K.2
  • 9
    • 84866997656 scopus 로고    scopus 로고
    • Digital video recording in the inpatient setting: A tool for improving care experiences and efficiency while decreasing waste and cost
    • DiGioia, A. M., Greenhouse, P. K., & DiGioia, C. (2012). Digital video recording in the inpatient setting: A tool for improving care experiences and efficiency while decreasing waste and cost. Quality Management Health Care, 21(4), 269-277.
    • (2012) Quality Management Health Care , vol.21 , Issue.4 , pp. 269-277
    • Digioia, A.M.1    Greenhouse, P.K.2    Digioia, C.3
  • 12
    • 84888622054 scopus 로고    scopus 로고
    • eValue8 guidelines and National Business Coalition on Health action briefs. (n.d.). Retrieved October 23, 2012, from
    • eValue8 guidelines and National Business Coalition on Health action briefs. (n.d.). Retrieved October 23, 2012, from http://www.nbch.org/eValue8 HCAHPS Home Page.
  • 13
    • 84888597286 scopus 로고    scopus 로고
    • (n.d.). Autumn 2012 HCAHPS Executive Insight Letter. Retrieved March 6 2013, from
    • (n.d.). Autumn 2012 HCAHPS Executive Insight Letter. Retrieved March 6, 2013, from http://www.hcahpsonline.org/executive-insight/default.aspx
  • 14
    • 84874767977 scopus 로고    scopus 로고
    • Patients with lower activation associated with higher costs; Delivery systems should know their patients? "scores."
    • January
    • Hibbard, J. H., Greene, J., & Overton, V. (2013, January). Patients with lower activation associated with higher costs; Delivery systems should know their patients? "scores." Health Affairs, 2(32), 216-222.
    • (2013) Health Affairs , vol.2 , Issue.32 , pp. 216-222
    • Hibbard, J.H.1    Greene, J.2    Overton, V.3
  • 15
    • 84888626019 scopus 로고    scopus 로고
    • IHI Web Site. (n.d.). IHI's Impact Network, created to improve health care quality, grows in one year to include over 100 health care institutions. Retrieved February 21, 2013, from
    • IHI Web Site. (n.d.). IHI's Impact Network, created to improve health care quality, grows in one year to include over 100 health care institutions. Retrieved February 21, 2013, from http://www.ihi.org/about/news/Pages/ IHIsIMPACTNetworkGrowstoInclude Over100Institutions.aspx
  • 16
    • 84888594729 scopus 로고    scopus 로고
    • Increasing efficiency and enhancing value in health care: Ways to achieve savings in operating costs per year (IHI Innovation Series white paper). (2009). Cambridge, MA: Institute for Healthcare Improvement.
    • Increasing efficiency and enhancing value in health care: Ways to achieve savings in operating costs per year (IHI Innovation Series white paper). (2009). Cambridge, MA: Institute for Healthcare Improvement.
  • 18
    • 67651152348 scopus 로고    scopus 로고
    • Boston, MA: Harvard Business School Press
    • Kotter, J. P. (2008). A sense of urgency. Boston, MA: Harvard Business School Press.
    • (2008) A Sense of Urgency
    • Kotter, J.P.1
  • 19
    • 79955508848 scopus 로고    scopus 로고
    • At UPMC, improving care processes to serve patients better and cut costs
    • March
    • Meyer, H. (2011, March). At UPMC, improving care processes to serve patients better and cut costs. Health Affairs, 30(3), 400-403.
    • (2011) Health Affairs , vol.30 , Issue.3 , pp. 400-403
    • Meyer, H.1
  • 25
    • 17444409242 scopus 로고    scopus 로고
    • Patient perceptions of the quality of health services
    • Sofaer, S. &, & Firminger, K. (2005). Patient perceptions of the quality of health services. Annual Review of Public Health, 26, 513-559.
    • (2005) Annual Review of Public Health , vol.26 , pp. 513-559
    • Sofaer, S.1    Firminger, K.2
  • 26
    • 84888579935 scopus 로고    scopus 로고
    • The Joint Commission. (2009). Putting the care in health care: Improving the patient experience. Putting compassionate care into practice: Case studies. Oak Brook, IL: Joint Commission Resources. The seventh report of the Joint National Committee on Prevention, Detection, and Treatment of High Blood Pressure (NIH Publication No. 04-5230).
    • The Joint Commission. (2009). Putting the care in health care: Improving the patient experience. Putting compassionate care into practice: Case studies. Oak Brook, IL: Joint Commission Resources. The seventh report of the Joint National Committee on Prevention, Detection, and Treatment of High Blood Pressure (NIH Publication No. 04-5230).
  • 27
    • 84888592652 scopus 로고    scopus 로고
    • US Department of Health and Human Services, National Institutes of Health. Retrieved March 6, 2003, from
    • (n.d.). Bethesda, MD: US Department of Health and Human Services, National Institutes of Health. Retrieved March 6, 2003, from http://www.nhlbi.nih.gov/guidelines/hypertension/jnc7full.pdf.
    • Bethesda, M.D.1
  • 28
    • 84888632067 scopus 로고    scopus 로고
    • The Shaller/Darby report. High performing patient-and family-centered academic medical centers: Cross-site summary of six case studies. (2009, July). Boston, MA: Picker Institute.
    • The Shaller/Darby report. High performing patient-and family-centered academic medical centers: Cross-site summary of six case studies. (2009, July). Boston, MA: Picker Institute.
  • 29
    • 84888621594 scopus 로고    scopus 로고
    • U.S. Congress. Patient Protection and Affordable Care Act of 2010. H.R. 3590, Pub. L. No. 111-148, 111th Cong. (March 23, 2010)
    • U.S. Congress. Patient Protection and Affordable Care Act of 2010. H.R. 3590, Pub. L. No. 111-148, 111th Cong. (March 23, 2010


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.