Disengaged: A qualitative study of communication and collaboration between physicians and other professions on general internal medicine wards

BMC Health Services Research

Volumn 13, Issue 1, 2013, Pages

  Zwarenstein, Merrick ^a,b   Rice, Kathleen ^c   Gotlib Conn, Lesley ^d   Kenaszchuk, Chris ^e   Reeves, Scott ^f  

^a Ctr for Studies in Family Medicine   (Canada)

^b UNIVERSITY OF TORONTO   (Canada)

^c UNIVERSITY OF TORONTO   (Canada)

^d ST MICHAEL'S HOSPITAL   (Canada)

^e CENTRE FOR ADDICTION AND MENTAL HEALTH   (Canada)

^f UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

Ethnography; General internal medicine; Interprofessional collaboration

Indexed keywords

ARTICLE; COOPERATION; HUMAN; INTERNAL MEDICINE; INTERPERSONAL COMMUNICATION; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PHYSICIAN; PSYCHOLOGICAL ASPECT; PUBLIC RELATIONS; QUALITATIVE RESEARCH; PSYCHOLOGY;

COMMUNICATION; COOPERATIVE BEHAVIOR; HUMANS; INTERNAL MEDICINE; INTERPROFESSIONAL RELATIONS; PATIENT CARE TEAM; PHYSICIANS; QUALITATIVE RESEARCH;

EID: 84888117160     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-13-494     Document Type: Article

References (58)

1. Institute of Medicine, Retooling for an Aging America: Building the Health Care Workforce Washington: National Academies Press 2008
2. Institute of Medicine, Crossing the Quality Chasm: A New Health System for the 21st Century Washington: National Academies Press 2001
3. The future of general internal medicine: report and recommendations from the Society of General Internal Medicine (SGIM) task force on the domain of general internal medicine. Larson EB, Fihn SD, Kirk LM, et al. J Gen Intern Med 2004 19 69 77 10.1111/j.1525-1497.2004.31337.x 14748863 (Pubitemid 38221954)
4. First Minister's Accord, Building a Safe System. A national Integrated Strategy for Improving Patient Safety in Canadian Health Care Ottawa: Secretariat 2003 Available at: [ http://www.hc-sc.gc.ca/hcs-sss/delivery- prestation/fptcollab/2003accord/index-eng.php#fnb1 ] Accessed 4, December 2013
5. Department of Health, The Nursing Contribution to the Provision of Comprehensive Critical Care for Adults: A Strategic Programme of Action London: DOH 2001
6. Health Canada, Interprofessional education for collaborative patient-centred practice 2007 Available at: http://www.hc-sc.gc.ca/hcs-sss/pubs/ hhrhs/2006-iecps-fipccp-workatel/index-eng.php. Accessed Dec 4, 2013
7. Frank JR, The CanMEDS 2005 physician competency framework. Better Standards. Better physicians. Better care Ottawa: The Royal College of Physicians and Surgeons of Canada 2005
8. NCSBN, Nursing's Agenda for the future: A call to the nation NCSBN 2002 Available at: http://infoassist.panpha.org/docushare/dsweb/Get/Document-1884/PP- 2002-APR-Nsgagenda.pdf
9. Interdiscipinary communication: an uncharted source of medical error? Alvarez G, Coiera E, J Crit Care 2006 21 236 242 10.1016/j.jcrc.2006.02.004 16990088 (Pubitemid 44380342)
10. The human factor: the critical importance of effective teamwork and communication in providing safe care. Leonard M, Graham S, Bonacum D, Qual Saf. Health Care 2004 13 suppl 1 85 90
11. Analysis of errors reported by surgeons at three teaching hospitals. Gawande AA, Zinner MJ, Studdert DM, Brennan TA, Surgery 2003 3 6 614 621 (Pubitemid 36688314)
12. The potential for improved teamwork to reduce medical errors in the Emergency Department. Risser DT, Rice MM, Salisbury ML, et al. Ann Emerg Med 1999 34 3 373 383 10.1016/S0196-0644(99)70134-4 10459096 (Pubitemid 29416031)
13. 3 Human factors in the operating room: interpersonal determinants of safety. Helmreich RL, Davies JM, Baillieres Clin Anaesthesiol 1996 10 12 277 294
14. Rosenberg MW, The effects of population ageing on the Canadian Health Care System, SEDAP Research Paper no. 14 Hamilton: McMaster University 2000
15. Maslove L, Fooks C, Our Health, Our Future: Creating Quality Workplaces for Canadian Nurses 2004 CPRN
16. Knowledge translation and interprofessional collaboration: where the rubber of evidence-based care hits the road of teamwork. Zwarenstein M, Reeves S, J Contin Educ Health Prof 2006 26 46 52 10.1002/chp.50 16557506
17. Health Canada, Toward Electronic Health Records 2001 Available: http://publications.gc.ca/site/eng/102956/publication.html. [Accessed 6/14/2009]
18. Interprofessional teamwork: professional cultures as barriers. Hall P, J Interprof Care 2005 19 suppl. 1 188 196 16096155 (Pubitemid 40960295)
19. Innovations in disability care coordination organizations: integrating primary care and behavioral health clinical systems. Mastal MF, Rearden E, English M, Prof Case Manag 2007 12 1 27 36 10.1097/01269241-200701000-00007 17387289
20. Finding the right mix: how do contextual factors affect collaborative health care in Ontario? Mulvale G, Bourgeault IL, Can Public Policy 2007 33 Suppl 1 49 s64
21. Interdisciplinary education and teamwork: a long and winding road. Hall P, Weaver L, Med Educ. 2001 35 867 875 10.1046/j.1365-2923.2001.00919.x 11555225 (Pubitemid 34212149)
22. The interplay between doctors and nurses-a negotiated order perspective. Svensson R, Sociol Health Illn 1996 18 379 398 10.1111/1467-9566.ep10934735
23. The effects of aging and population growth on health care costs. Mendelson DN, Scwartz WB, Health Aff 1993 12 1 119 125 10.1377/hlthaff.12.1.119 (Pubitemid 23159135)
24. eHealth Ontario, Ontario's eHealth Strategy 2009-2012 2009 Available: http://www.nelhin.on.ca/WorkArea/showcontent.aspx?id=9382
25. U.S. adoption of computerized physician order entry systems. Cutler DM, Feldman NE, Horwtiz JR, Health Affairs, 2005 24 6 1654 63 10.1377/hlthaff.24.6. 1654 16284040 (Pubitemid 41739115)
26. The impact of perceived medical dominance on the workplace satisfaction of Australian and British nurses. Adamson BJ, Kenny DT, Wilson-Barnet J, J Adv Nurs 1995 21 172 183 10.1046/j.1365-2648.1995.21010172.x 7897071
27. Sources and consequences of satisfaction and dissatisfaction in nursing: findings from a national sample. Seymour E, Buscherhof JR, Int J Nurs Stud 1991 28 2 109 124 10.1016/0020-7489(91)90001-J 1894459
28. Negotiating status and identity tensions in healthcare team interactions: an exploration of nurse role dialectics. Apker J, Propp KM, Zabava F, et al. J App Commun Res 2005 33 2 93 115 10.1080/00909880500044620 (Pubitemid 41673197)
29. Structuring communication relationships for interprofessional teamwork (SCRIPT): a cluster randomized controlled trial. Zwarenstein M, Reeves S, Russell A, et al. Trials 2007 8 23 37 10.1186/1745-6215-8-23 17877830 (Pubitemid 350020798)
30. Team training and stroke rehabilitation outcomes: a cluster randomized trial. Strasser DC, Falconer JA, Stevens AB, et al. Arch Phsy Medi Rehabil 2008 89 10 15 10.1016/j.apmr.2007.08.127 (Pubitemid 350299004)
31. Can a facilitated programme promote effective multidisciplinary audit in secondary care teams? An exploratory trial. Cheater FM, Hearnshaw H, Baker R, et al. Int J Nurs Stud 2005 42 7 779 791 10.1016/j.ijnurstu.2004.11.002 16084925 (Pubitemid 41104912)
32. A firm trial of interdisciplinary rounds on the inpatient medical wards. Curley C, McEachern JE, Speroff T, Med Care 1998 36 suppl 4 12
33. The impact of regular multidisciplinary team interventions on psychotropic prescribing in Swedish nursing homes. Schmidt I, Claesson CB, Westerholm B, et al. J Am Geriatr Soc 1998 46 1 77 82 9434669 (Pubitemid 28037677)
34. Effects of interdisciplinary rounds on length of stay in a telemetry unit. Wild D, Nawaz H, Chan W, et al. J Public Health Manag Pract 2004 10 1 63 69 10.1097/00124784-200401000-00011 15018343
35. Benefits of multidisciplinary case conferencing using audiovisual compared with telephone communication: a randomized controlled trial. Wilson SF, Marks R, Collins N, et al. J Telemed Telecare 2004 10 6 351 354 10.1258/1357633042602026 15603634 (Pubitemid 40081686)
36. A controlled clinical trial of multidisciplinary team approach in the general medical wards of Chulalongkorn Hospital. Jitapunkul S, Nuchprayoon C, Aksaranugraha S, et al. J Med Assoc Thai 1995 78 618 623 8576674
37. Qualitative research methodologies: ethnography. Reeves S, Kuper A, Hodges BD, BMJ 2008 337 1020 10.1136/bmj.a1020
38. Hammersley A, Atkinson P, Ethnography Principles in Practice London: Routledge 1995
39. Medical hegemony in decision-making-a barrier to interdisciplinary working in intensive care? Coombs M, Ersser SJ, J Adv Nurs 2004 46 3 245 252 10.1111/j.1365-2648.2004.02984.x 15066102 (Pubitemid 38586596)
40. Discrepant attitudes about teamwork among critical care nurses and physicians. Thomas EJ, Bryan SJ, Helmreich RL, Crit Care Med 2003 31 3 956 959 10.1097/01.CCM.0000056183.89175.76 12627011 (Pubitemid 36379610)
41. The doctor-nurse relationship. Fagin L, Garelick A, Adv Psychiatr Treat 2004 10 277 286 10.1192/apt.10.4.277 (Pubitemid 38961601)
42. Nurses' perception of multidisciplinary team work in acute health-care. Atwal A, Caldwell K, Int J Nurs Pract 2006 12 359 365 10.1111/j.1440-172X.2006. 00595.x 17176309
43. Reeves S, Lewin S, Espin S, Zwarenstein M, Interprofessional Teamwork for Health and Social Care Oxford: Wiley-Blackwell 2010
44. Freidson E, Profession of Medicine. A Study of the Sociology of Applied Knowledge Chicago: University of Chicago Press 1970
45. Larson M, The Rise of Professionalism: A Sociological Analysis Berkeley: University of California Press 1977
46. Hugman R, Power in the Caring Professions Basingstoke: Macmillan 1991
47. Abbot P, Meerabeau L, The Sociology of the Caring Professions London: UCL Press 1998
48. Medicine and the health profession: Issues of dominance, autonomy and authority. Kenny DT, Adamson B, Aust Health Rev 1992 15 3 319 334 10121782
49. 2007: family health teams: can health professionals learn to work together? Soklaridis S, Oandasan I, Kimpton S, Can Fam Physician 2007 53 1198 1199 17872817
50. Working together but apart: barriers and routes to nurse-physician collaboration. Zwarenstein M, Reeves S, Jt Comm J Qual Improv 2002 28 5 242 247 12053458
51. Interprofessional teamworking: what makes teams work well? Molyneux J, J Interprof Care 2001 15 1 29 35 10.1080/13561820020022855 11705068 (Pubitemid 32166406)
52. A content analysis of staff nurse descriptions of job satisfaction and dissatisfaction. McNeese-Smith DK, J Adv Nurs 1999 29 6 1332 1341 10.1046/j.1365-2648.1999.01018.x 10354227
53. A new tool to give hospitals feedback to improve interprofessional teamwork and advance patient care. Chesluk BJ, Bernabeo E, Hess B, et al. Health Aff 2012 31 11 2485 2492 10.1377/hlthaff.2011.0611
54. An intervention to improve interprofessional collaboration and communications: a comparative qualitative study. Rice K, Zwarenstein M, Conn LG, et al. J Interprof Care 2010 24 4 350 361 10.3109/13561820903550713 20540614
55. Interprofessional collaboration in the hospital: strategies and meanings. Reeves S, Lewin S, J Health Serv Res Policy 2004 9 218 225 10.1258/ 1355819042250140 15509407 (Pubitemid 39424762)
56. In-service interprofessionaleducation improves inpatient care and satisfaction. Zwarenstein M, Bryant W, Reeves S, J Interprof Care 2003 17 427 428
57. Becker HS, Field Work Evidence, Sociological Work: Method and Substance Chicago: Aldine 1970
58. A framework to identify reactivity in qualitative research. Paterson BL, West J Nurs Res 1994 16 301 316 10.1177/019394599401600306 8036805