Destination management: The tourists' perspective

Journal of Destination Marketing and Management

Volumn 2, Issue 3, 2013, Pages 137-145

  Pearce, Douglas G ^a   Schänzel, Heike A ^b  

^a VICTORIA UNIVERSITY OF WELLINGTON   (New Zealand)

^b AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

Author keywords

Destination management; Destinations; Focus groups; New Zealand; Stakeholders; Tourists

Indexed keywords

EID: 84887588560     PISSN: 2212571X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jdmm.2013.06.001     Document Type: Article

References (47)

1. Becken S. Tourists' perception of international air travel's impact on the global climate and potential climate change policies. Journal of Sustainable Tourism 2007, 15(4):351-368.
2. Bieger T., Beritelli P., Laesser C. Size matters! Increasing DMO effectiveness and extending tourism destination boundaries. Tourism 2009, 57(3):309-327.
3. Bodega D., Cioccarelli G., Denicolai S. New inter-organizational forms: Evolution of relationship structures in mountain tourism. Tourism Review 2004, 59(3):13-19.
4. Bornhorst T., Ritchie J.R.B., Sheehan L. Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives. Tourism Management 2010, 31(5):572-589.
5. Buhalis D. Marketing the competitive destination of the future. Tourism Management 2000, 21(1):97-116.
6. Butler R.W. Carrying capacity in tourism: Paradox or hypocrisy?. Tourism research: A 20-20 Vision 2010, 53-64. Goodfellow, Oxford. D.G. Pearce, R.W. Butler (Eds.).
7. Crouch G.I., Ritchie J.R.B. Tourism, competitiveness and societal prosperity. Journal of Business Research 1999, 44:137-152.
8. Currie R.R., Seaton S., Wesley F. Determining stakeholders for feasibility analysis. Annals of Tourism Research 2009, 36(1):41-63.
9. d'Angella F., Go F. Tale of two cities' collaborative tourism marketing: Towards a theory of destination stakeholder assessment. Tourism Management 2009, 30(7):429-440.
10. Deng W. Using a revised importance-performance analysis approach: The case of Taiwanese hot springs tourism. Tourism Management 2007, 28(5):1274-1284.
11. Destination Rotorua Tourism Marketing (2011). Business Plan 2011-2012. Rotorua: Destination Rotorua Tourism Marketing.
12. Donaldson T., Preston L.E. The stakeholder theory of the corporation: Concepts, evidence and implications. Academy of Management Review 1995, 20:65-91.
13. Dwyer L., Kim C. Destination competitiveness: Determinants and indicators. Current Issues in Tourism 2003, 6(5):369-414.
14. Freeman R.E. Strategic management: A stakeholder approach 1984, Pitman, Boston.
15. Fuchs M., Weiermair K. Destination benchmarking: An indicator-system's potential for exploring guest satisfaction. Journal of Travel Research 2004, 42(3):212-225.
16. Gibbs A. Focus groups. Social Research Update 1997, 19:1-7.
17. Griffin T., Edwards D. Importance-performance analysis as a diagnostic tool for urban destination managers. Anatolia: An International Journal of Tourism and Hospitality Research 2012, 23(1):32-48.
18. Hardy A.L., Beeton R.J.S. Sustainable tourism or maintainable tourism: Managing resources for more than average outcomes. Journal of Sustainable Tourism 2001, 9(3):168-192.
19. Haukeland J.V., Daugstad K., Vistad O.I. Harmony or conflict? A focus group study on traditional use and tourism development in and around Rondane and Jothunheimen National Parks in Norway. Scandinavian Journal of Hospitality and Tourism 2011, 11(1):13-37.
20. Hesse-Biber S.N., Leavy P. The practice of qualitative research 2006, Sage, Thousand Oaks, CA.
21. Huan T.C., Beaman J., Shelby L.B. Using action-grids in tourism management. Tourism Management 2002, 23(3):255-264.
22. Kano N., Seraku N., Takahasi F., Hinshitu S. Attractive quality and must-be quality. Quality, the Journal of Japanese Society for Quality Control 1984, 14:39-48.
23. Kimbu A.N., Ngoasong M.Z. Centralised decentralization of tourism development: a network perspective. Annals of Tourism Research 2013, 40:235-239.
24. Kitzinger J. The methodology of focus groups: The importance of interaction between research participants. Sociology of Health 1994, 16(1):103-121.
25. Kitzinger J. Introducing focus groups. British Medical Journal 1995, 311:299-302.
26. Litvin S.W., Sharon Ng Sok L.i.n.g. The destination attribute management model: An empirical application to Bintan, Indonesia. Tourism Management 2001, 22(5):481-492.
27. López-Toro A.A., Díaz-Muñoz R., Pérez-Moreno S. An assessment of the quality of a tourist destination: The case of Nerja, Spain. Total Quality Management & Business Excellence 2010, 21(3):269-289.
28. Mackenzie C.A. Accruing benefit or loss from a protected area: Location matters. Ecological Economics 2012, 76:119-129.
29. Merinero Rodríguez R. Micro-cluster turísticos: El papel del capital social en el desarrollo económico local. Revista de Estudios Empresariales. Segunda época 2008, 2:67-92.
30. Morrison A.M. Marketing and managing tourism destinations 2013, Routledge, London and New York.
31. Nguyen T.H.H. The Wellington waterfront and tourism development: Planning process and legislative framework. Unpublished MTM Thesis 2010, University of Wellington, Wellington: Victoria.
32. Oh H. Revisiting importance-performance analysis. Tourism Management 2001, 22(6):617-627.
33. Pearce D.G., Schänzel H.A. Destinations: Tourists' perspectives from New Zealand. International Journal of Tourism Research 2013, 10.1002/jtr.1955.
34. Positively Wellington Tourism Wellington visitor strategy 2015. Wellington: Positively Wellington Tourism 2008.
35. Presenza A., Sheehan L., Ritchie J.R.B. Towards a model of the roles and activities of destination management organizations. Journal of Hospitality, Tourism and Leisure Science 2005, 3:1-16.
36. Sainaghi R. From contents to processes: Versus a dynamic destination management model (DDMM). Tourism Management 2006, 27(5):1053-1063.
37. Salk R., Schneider I.E., McAvoy L.H. Perspectives of sacred sites on Lake Superior: The case of Apostle Islands. Tourism in Marine Environments 2010, 6(2/3):89-99.
38. Sautter E.T., Leisen B. Managing stakeholders: A tourism planning model. Annals of Tourism Research 1999, 26(2):312-328.
39. Sharpley R., Jepson D. Rural tourism: A spiritual experience?. Annals of Tourism Research 2011, 38(1):52-71.
40. Sheehan L.R., Ritchie J.R.B. Destination stakeholders: Exploring identity and salience. Annals of Tourism Research 2005, 32(3):711-734.
41. Singal M., Uysal M. Resource commitment in destination management: The case of Abingdon, Virginia. Tourism Review 2009, 57(3):329-344.
42. Stanford, D. (2006). Responsible tourism, responsible tourists: What makes a responsible tourist in New Zealand?. Unpublished Ph.D. Thesis. Victoria University of Wellington.
43. Tourism Resource Consultants Glacier country destination management plan. Wellington: Tourism Resource Consultants 2009.
44. Wade D.J., Eagles P.F.J. The use of importance-performance analysis and market segmentation in parks and protected areas: An application to Tanzania's national parks. Journal of Ecotourism 2003, 2:196-212.
45. Wang Y., Pizam A. Destination marketing and management: theories and applications 2011, CABI, Wallingford.
46. Wang Y. Destination marketing and management: Scope, definition and structures. Destination marketing and management: theories and applications 2011, 1-20. CABI, Wallingford. Y. Wang, A. Pizam (Eds.).
47. Zehrer A., Pechlaner H., Hölzl B. The development of a destination management system (DMS) in South Tyrol. Anatolia: An International Journal of Tourism and Hospitality Research 2005, 16(2):147-161.