Allocating shared resources optimally for call center operations and knowledge management activities

International Conference on Information Systems, ICIS 2012

Volumn 5, Issue , 2012, Pages 4405-4414

  Ghoshal, Abhijeet ^a   Gupta, Alok ^a   Subramani, Mani ^a  

^a UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Business process modeling; Knowledge management; Service management

Indexed keywords

AVERAGE WAITING-TIME; BUSINESS PROCESS MODEL; EQUIPMENT MAINTENANCE; KNOWLEDGE MANAGEMENT ACTIVITIES; MAINTENANCE ACTIVITY; OPTIMAL ALLOCATION; SERVICE ENGINEERS; SERVICE MANAGEMENT;

ENGINEERING; ENGINEERS; INFORMATION SYSTEMS; KNOWLEDGE MANAGEMENT; MAINTENANCE; MANAGEMENT; MANAGERS; SYSTEMS ENGINEERING;

MANAGEMENT SCIENCE;

EID: 84886500054     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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