-
1
-
-
0000485788
-
Service quality and operating efficiency synergies for management control in the provision of financial services: Evidence from Greek bank branches
-
PII S0377221796003499
-
Athanassopoulos, A.D. (1997) 'Service quality and operating efficiency synergies for management control in the provision of financial services: evidence from Greek bank branches', European Journal of Operational Research, Vol. 98, No. 2, pp. 300-313. (Pubitemid 127380070)
-
(1997)
European Journal of Operational Research
, vol.98
, Issue.2
, pp. 300-313
-
-
Athanassopoulos, A.D.1
-
2
-
-
0036918974
-
Potential research space in MIS: A framework for envisioning and evaluating research replication, extension, and generation
-
Berthon, P. et al. (2002) 'Potential research space in MIS: a framework for envisioning and evaluating research replication, extension, and generation', Information Systems Research, Vol. 13, No. 4, pp. 416-427. (Pubitemid 36039706)
-
(2002)
Information Systems Research
, vol.13
, Issue.4
, pp. 416-427
-
-
Berthon, P.1
Pitt, L.2
Ewing, M.3
Carr, C.L.4
-
4
-
-
33746239035
-
Mismanagement or mismeasurement? Pitfalls and protocols for DEA studies in the financial services sector
-
DOI 10.1016/j.ejor.2005.03.025, PII S0377221705003498
-
Brown, R. (2006) 'Mismanagement or mismeasurement? Pitfalls and protocols for DEA studies in the financial services sector', European Journal of Operational Research, Vol. 174, No. 2, pp. 1100-1116. (Pubitemid 44093910)
-
(2006)
European Journal of Operational Research
, vol.174
, Issue.2
, pp. 1100-1116
-
-
Brown, R.1
-
6
-
-
0000941861
-
Bridging the research-to-practice gap
-
Carnine, D. (1997) 'Bridging the research-to-practice gap', Exceptional Children, Vol. 63, No. 4, pp. 513-521. (Pubitemid 127468003)
-
(1997)
Exceptional Children
, vol.63
, Issue.4
, pp. 513-521
-
-
Carnine, D.1
-
7
-
-
5444247837
-
Measurement and sources of overall and input inefficiencies: Evidences and implications in hospital services
-
Chen, A. (2005) 'Measurement and sources of overall and input inefficiencies: evidences and implications in hospital services', European Journal of Operational Research, Vol. 161, No. 2, pp. 447-468.
-
(2005)
European Journal of Operational Research
, vol.161
, Issue.2
, pp. 447-468
-
-
Chen, A.1
-
8
-
-
58849138733
-
Additive efficiency decomposition in two-stage DEA
-
Chen, Y. et al. (2009) 'Additive efficiency decomposition in two-stage DEA', European Journal of Operational Research, Vol. 196, No. 3, pp. 1170-1176.
-
(2009)
European Journal of Operational Research
, vol.196
, Issue.3
, pp. 1170-1176
-
-
Chen, Y.1
-
9
-
-
70349920588
-
Efficiency and equity in private and public education: A nonparametric comparison
-
Cherchye, L. et al. (2010) 'Efficiency and equity in private and public education: a nonparametric comparison', European Journal of Operational Research, Vol. 202, No. 2, pp. 563-573.
-
(2010)
European Journal of Operational Research
, vol.202
, Issue.2
, pp. 563-573
-
-
Cherchye, L.1
-
11
-
-
50849120052
-
Data envelopment analysis (DEA) - Thirty years on
-
Cook, W.D. and Seiford, L.M. (2009) 'Data envelopment analysis (DEA) - thirty years on', European Journal of Operational Research, Vol. 192, No. 1, pp. 1-17.
-
(2009)
European Journal of Operational Research
, vol.192
, Issue.1
, pp. 1-17
-
-
Cook, W.D.1
Seiford, L.M.2
-
12
-
-
77955555847
-
Efficiency analysis to incorporate interval-scale data
-
Dehnokhalaji, A. et al. (2010) 'Efficiency analysis to incorporate interval-scale data', European Journal of Operational Research, Vol. 207, No. 2, pp. 1116-1121.
-
(2010)
European Journal of Operational Research
, vol.207
, Issue.2
, pp. 1116-1121
-
-
Dehnokhalaji, A.1
-
13
-
-
0035898992
-
A quasi-concave DEA model with an application for bank branch performance evaluation
-
Drekker, D. (2001) 'A quasi-concave DEA model with an application for bank branch performance evaluation', European Journal of Operational Research, Vol. 132, No. 2, pp. 296-311.
-
(2001)
European Journal of Operational Research
, vol.132
, Issue.2
, pp. 296-311
-
-
Drekker, D.1
-
14
-
-
78650415603
-
A bargaining game model for measuring performance of two-stage network structures
-
Du, J. et al. (2011) 'A bargaining game model for measuring performance of two-stage network structures', European Journal of Operational Research, Vol. 210, No. 2, pp. 390-397.
-
(2011)
European Journal of Operational Research
, vol.210
, Issue.2
, pp. 390-397
-
-
Du, J.1
-
15
-
-
0035898981
-
Pitfalls and protocols in DEA
-
DOI 10.1016/S0377-2217(00)00149-1, PII S0377221700001491
-
Dyson, R.G. (2001) 'Pitfalls and protocols in DEA', European Journal of Operational Research, Vol. 132, No. 2, pp. 245-259. (Pubitemid 32385018)
-
(2001)
European Journal of Operational Research
, vol.132
, Issue.2
, pp. 245-259
-
-
Dyson, R.G.1
Allen, R.2
Camanho, A.S.3
Podinovski, V.V.4
Sarrico, C.S.5
Shale, E.A.6
-
16
-
-
0001516624
-
A hope for the future of statistics: Msod
-
Ehrenberg, A.S.C. (1990) 'A hope for the future of statistics: MSOD', American Statistician, Vol. 44, No. 3, pp. 195-196.
-
(1990)
American Statistician
, vol.44
, Issue.3
, pp. 195-196
-
-
Ehrenberg, A.S.C.1
-
17
-
-
0002251837
-
Über das Relativitätsprinzip und die aus demselben gezogenen Folgerungen
-
Einstein, A. (1908) 'Über das Relativitätsprinzip und die aus demselben gezogenen Folgerungen', Jahrbuch der Radioaktivität und Elektronik, Vol. 4, No. 11, pp. 411-462.
-
(1908)
Jahrbuch der Radioaktivität und Elektronik
, vol.4
, Issue.11
, pp. 411-462
-
-
Einstein, A.1
-
18
-
-
77957708679
-
COOPER-framework: A unified process for non-parametric projects
-
Emrouznejad, A. and De Witte, K. (2010) 'COOPER-framework: a unified process for non-parametric projects', European Journal of Operational Research, Vol. 207, No. 3, pp. 1573-1586.
-
(2010)
European Journal of Operational Research
, vol.207
, Issue.3
, pp. 1573-1586
-
-
Emrouznejad, A.1
De Witte, K.2
-
19
-
-
79952192660
-
Bank productivity and performance groups: A decomposition approach based upon the luenberger productivity indicator
-
Epure, M., Kerstens, K. and Prior, D. (2011) 'Bank productivity and performance groups: a decomposition approach based upon the Luenberger productivity indicator', European Journal of Operational Research, Vol. 211, No. 3, pp. 630-641.
-
(2011)
European Journal of Operational Research
, vol.211
, Issue.3
, pp. 630-641
-
-
Epure, M.1
Kerstens, K.2
Prior, D.3
-
20
-
-
33847665033
-
Replication research in marketing revisited: A note on a disturbing trend
-
Evanschitzky, H. et al. (2007) 'Replication research in marketing revisited: a note on a disturbing trend', Journal of Business Research, Vol. 60, No. 4, pp. 411-415.
-
(2007)
Journal of Business Research
, vol.60
, Issue.4
, pp. 411-415
-
-
Evanschitzky, H.1
-
21
-
-
33748966079
-
On the performance of universities in North Rhine-Westphalia, Germany: Government's redistribution of funds judged using DEA efficiency measures
-
DOI 10.1016/j.ejor.2005.06.043, PII S0377221705005588
-
Fandel, G. (2007) 'On the performance of universities in North Rhine-Westphalia: government's redistribution of funds judged using DEA efficiency measures', European Journal of Operational Research, Vol. 176, No. 1, pp. 521-533. (Pubitemid 44442692)
-
(2007)
European Journal of Operational Research
, vol.176
, Issue.1
, pp. 521-533
-
-
Fandel, G.1
-
22
-
-
77957181769
-
Psychometric experiments
-
Galton, F. (1879) 'Psychometric experiments.', Brain, Vol. 2, No. 2, pp. 149-162.
-
(1879)
Brain
, vol.2
, Issue.2
, pp. 149-162
-
-
Galton, F.1
-
23
-
-
62749114713
-
Ethical guidelines and codes in operations research
-
Gass, S.I. (2009) 'Ethical guidelines and codes in operations research', Omega, Vol. 37, No. 6, pp. 1044-1050.
-
(2009)
Omega
, vol.37
, Issue.6
, pp. 1044-1050
-
-
Gass, S.I.1
-
24
-
-
84857372534
-
On the reproducibility of empirical software engineering studies based on data retrieved from development repositories
-
Gonzalez-Barahona, J.M. and Robles, G. (2012) 'On the reproducibility of empirical software engineering studies based on data retrieved from development repositories', Empirical Software Engineering, Vol. 17, Nos. 1-2, pp. 75-89.
-
(2012)
Empirical Software Engineering
, vol.17
, Issue.1-2
, pp. 75-89
-
-
Gonzalez-Barahona, J.M.1
Robles, G.2
-
25
-
-
23044521630
-
On the failure of operationism
-
Grace, R.C. (2001) 'On the failure of operationism', Theory Psychology, Vol. 11, No. 1, pp. 5-33. (Pubitemid 33736603)
-
(2001)
Theory and Psychology
, vol.11
, Issue.1
, pp. 5-33
-
-
Grace, R.C.1
-
26
-
-
1242283771
-
Service productivity - Towards a conceptualization of the transformation of inputs into economic results in services
-
DOI 10.1016/S0148-2963(02)00275-8, PII S0148296302002758
-
Grönroos, C. and Ojasalo, K. (2004) 'Service productivity - towards a conceptualization of the transformation of inputs into economic results in services', Journal of Business Research, Vol. 57, No. 4, pp. 414-423. (Pubitemid 38224813)
-
(2004)
Journal of Business Research
, vol.57
, Issue.4
, pp. 414-423
-
-
Gronroos, C.1
Ojasalo, K.2
-
27
-
-
0030077015
-
An empirical comparison of published replication research in accounting, economics, finance, management, and marketing
-
DOI 10.1016/0148-2963(95)00084-4
-
Hubbard, R. and Vetter, D.E. (1996) 'An empirical comparison of published replication research in accounting, finance, management, and marketing', Journal of Business Research, Vol. 35, No. 2, pp. 153-164. (Pubitemid 126159608)
-
(1996)
Journal of Business Research
, vol.35
, Issue.2
, pp. 153-164
-
-
Hubbard, R.1
Vetter, D.E.2
-
29
-
-
84857267441
-
Labour management for a restaurant using data envelopment analysis
-
Joo, S.J., Billington, P.J. and Stoeberl, P.A. (2012) 'Labour management for a restaurant using data envelopment analysis', International Journal of Services and Operations Management, Vol. 11, No. 1, pp. 1-12.
-
(2012)
International Journal of Services and Operations Management
, vol.11
, Issue.1
, pp. 1-12
-
-
Joo, S.J.1
Billington, P.J.2
Stoeberl, P.A.3
-
30
-
-
0003062868
-
Why journal editors would encourage the replication of applied econometric research
-
Kane, E.J. (1984) 'Why journal editors would encourage the replication of applied econometric research', Quarterly Journal of Business and Economics, Vol. 23, No. 1, pp. 3-8.
-
(1984)
Quarterly Journal of Business and Economics
, vol.23
, Issue.1
, pp. 3-8
-
-
Kane, E.J.1
-
31
-
-
0000375777
-
Target setting: An application to a bank branch network
-
PII S0377221796003487
-
Knox, L.C.A. and Pastor, J.T. (1997) 'Target setting: an application to a bank branch network', European Journal of Operational Research, Vol. 98, No. 2, pp. 290-299. (Pubitemid 127380069)
-
(1997)
European Journal of Operational Research
, vol.98
, Issue.2
, pp. 290-299
-
-
Lovell, C.A.K.1
Pastor, J.T.2
-
32
-
-
70349280199
-
A flexible approach to ranking with an application to MBA programs
-
Köksalan, M. et al. (2010) 'A flexible approach to ranking with an application to MBA programs', European Journal of Operational Research, Vol. 201, No. 2, pp. 470-476.
-
(2010)
European Journal of Operational Research
, vol.201
, Issue.2
, pp. 470-476
-
-
Köksalan, M.1
-
33
-
-
84857262597
-
An integrated method using AHP, DEA and GP for evaluating supply sources
-
Kumar, K.S. and Babu, A.S. (2012) 'An integrated method using AHP, DEA and GP for evaluating supply sources', International Journal of Services and Operations Management, Vol. 11, No. 2, pp. 123-150.
-
(2012)
International Journal of Services and Operations Management
, vol.11
, Issue.2
, pp. 123-150
-
-
Kumar, K.S.1
Babu, A.S.2
-
34
-
-
55249126057
-
A scientific methodology for MIS case studies
-
Lee, A.S. (1989) 'A scientific methodology for MIS case studies', MIS Quarterly, Vol. 13, No. 1, pp. 33-50.
-
(1989)
MIS Quarterly
, vol.13
, Issue.1
, pp. 33-50
-
-
Lee, A.S.1
-
35
-
-
0037729248
-
A short history of performance assessment: Lessons learned
-
Madaus, G.F. and O'Dwyer, L.M. (1999) 'A short history of performance assessment: lessons learned', Phi Delta Kappan, Vol. 80, No. 9, pp. 688-695.
-
(1999)
Phi Delta Kappan
, vol.80
, Issue.9
, pp. 688-695
-
-
Madaus, G.F.1
O'Dwyer, L.M.2
-
36
-
-
0026186604
-
Data envelopment analytic model for assessing the relative efficiency of the selling function
-
DOI 10.1016/0377-2217(91)90134-H
-
Mahajan, J. (1991) 'A data envelopment analytic model for assessing the relative efficiency of the selling function', European Journal of Operational Research, Vol. 53, No. 2, pp. 189-205. (Pubitemid 21724910)
-
(1991)
European Journal of Operational Research
, vol.53
, Issue.2
, pp. 189-205
-
-
Mahajan Jayashree1
-
37
-
-
0344740596
-
A cost malmquist productivity index
-
Maniadakis, N. and Thanassoulis, E. (2004) 'A cost Malmquist productivity index', European Journal of Operational Research, Vol. 154, No. 2, pp. 396-409.
-
(2004)
European Journal of Operational Research
, vol.154
, Issue.2
, pp. 396-409
-
-
Maniadakis, N.1
Thanassoulis, E.2
-
38
-
-
84857348820
-
Open access economics journals and the market for reproducible economic research
-
McCullough, B.D. (2009) 'Open access economics journals and the market for reproducible economic research', Economic Analysis and Policy, Vol. 39, No. 1, pp. 117-126.
-
(2009)
Economic Analysis and Policy
, vol.39
, Issue.1
, pp. 117-126
-
-
McCullough, B.D.1
-
39
-
-
75649122581
-
Accessible reproducible research
-
Mesirov, J.P. (2010) 'Accessible reproducible research', Science, Vol. 327, No. 5964, pp. 415-416.
-
(2010)
Science
, vol.327
, Issue.5964
, pp. 415-416
-
-
Mesirov, J.P.1
-
40
-
-
84993727439
-
Walking the walk as well as talking the talk: Replication and the normal science paradigm in strategic management research
-
Mezias, S.J. and Regnier, M.O. (2007) 'Walking the walk as well as talking the talk: replication and the normal science paradigm in strategic management research', Strat. Organ., Vol. 5, No. 3, pp. 283-296.
-
(2007)
Strat. Organ.
, vol.5
, Issue.3
, pp. 283-296
-
-
Mezias, S.J.1
Regnier, M.O.2
-
41
-
-
0347568777
-
Quantitative science and the defination of measurement in psychology
-
Michell, J. (1997) 'Quantitative science and the definition of measurement in psychology', British Journal of Psychology, Vol. 88, No. 3, pp. 355-383. (Pubitemid 127457836)
-
(1997)
British Journal of Psychology
, vol.88
, Issue.3
, pp. 355-383
-
-
Michell, J.1
-
42
-
-
39149143635
-
A data envelopment analysis for establishing the financial benchmark of Korean hotels
-
Min, H. et al. (2008) 'A data envelopment analysis for establishing the financial benchmark of Korean hotels', International Journal of Services and Operations Management, Vol. 4, No. 2, pp. 201-217.
-
(2008)
International Journal of Services and Operations Management
, vol.4
, Issue.2
, pp. 201-217
-
-
Min, H.1
-
43
-
-
84964432684
-
Modelling ETL processes of data warehouses with UML activity diagrams
-
Mu, L. (2008) 'Modelling ETL processes of data warehouses with UML activity diagrams', Proceedings of the OTM, pp. 44-53.
-
(2008)
Proceedings of the OTM
, pp. 44-53
-
-
Mu, L.1
-
44
-
-
1242345327
-
The productivity of intangible factors of production: Some measurement issues applied to swedish management consulting firms
-
Nachum, L. (1999) 'The productivity of intangible factors of production: some measurement issues applied to Swedish management consulting firms', Journal of Service Research, Vol. 2, No. 2, pp. 123-137.
-
(1999)
Journal of Service Research
, vol.2
, Issue.2
, pp. 123-137
-
-
Nachum, L.1
-
45
-
-
0001196918
-
Efficiency analysis in banking firms: An international comparison
-
PII S0377221796003554
-
Pastor, J.M., Perez, F. and Quesada, J. (1997) 'Efficiency analysis in banking firmsD: an international comparison', European Journal of Operational Research, Vol. 98, No. 96, pp. 395-407. (Pubitemid 127380076)
-
(1997)
European Journal of Operational Research
, vol.98
, Issue.2
, pp. 395-407
-
-
Pastor, J.M.1
Perez, F.2
Quesada, J.3
-
46
-
-
82755174123
-
Reproducible research in computational science
-
Peng, R.D. (2011) 'Reproducible research in computational science', Science, Vol. 334, No. 6060, pp. 1226-1227.
-
(2011)
Science
, vol.334
, Issue.6060
, pp. 1226-1227
-
-
Peng, R.D.1
-
47
-
-
79960224550
-
Who shares? Who doesn't? Factors associated with openly archiving raw research data
-
Piwowar, H.A. (2011) 'Who shares? Who doesn't? Factors associated with openly archiving raw research data', PLoS ONE, Vol. 6, No. 7, pp. 1-13.
-
(2011)
PLoS ONE
, vol.6
, Issue.7
, pp. 1-13
-
-
Piwowar, H.A.1
-
48
-
-
75149119199
-
An investigation into the relationship between size and efficiency of the Italian hospitality sector: A window DEA approach
-
Pulina, M., Detotto, C. and Paba, A. (2010) 'An investigation into the relationship between size and efficiency of the Italian hospitality sector: a window DEA approach', European Journal of Operational Research, Vol. 204, No. 3, pp. 613-620.
-
(2010)
European Journal of Operational Research
, vol.204
, Issue.3
, pp. 613-620
-
-
Pulina, M.1
Detotto, C.2
Paba, A.3
-
49
-
-
38949205171
-
Reputation and efficiency: A non-parametric assessment of America's top-rated MBA programs
-
DOI 10.1016/j.ejor.2007.03.045, PII S0377221707004225
-
Ray, S. and Jeon, Y.J. (2008) 'Reputation and efficiency: a non-parametric assessment of America's top-rated MBA programs', European Journal of Operational Research, Vol. 189, No. 1, pp. 245-268. (Pubitemid 351232132)
-
(2008)
European Journal of Operational Research
, vol.189
, Issue.1
, pp. 245-268
-
-
Ray, S.C.1
Jeon, Y.2
-
50
-
-
34648814096
-
Exploring public and private R&D partnership performance: A knowledge-based view of inter-organisational alliances
-
Revilla, E., Sarkis, J. and Modrego, A. (2007) 'Exploring public and private R&D partnership performance: a knowledge-based view of inter-organisational alliances', International Journal of Services and Operations Management, Vol. 3, No. 4, pp. 371-393.
-
(2007)
International Journal of Services and Operations Management
, vol.3
, Issue.4
, pp. 371-393
-
-
Revilla, E.1
Sarkis, J.2
Modrego, A.3
-
51
-
-
0030146368
-
On the measurement of technical efficiency in the public sector
-
DOI 10.1016/0377-2217(94)00346-7
-
Ruggiero, J. (1996) 'On the measurement of technical efficiency in the public sector', European Journal of Operational Research, Vol. 90, No. 3, pp. 553-565. (Pubitemid 126369047)
-
(1996)
European Journal of Operational Research
, vol.90
, Issue.3
, pp. 553-565
-
-
Ruggiero, J.1
-
52
-
-
64049113192
-
An exploratory study on contextual variables and manufacturing efficiency
-
Sarmiento, R. et al. (2009) 'An exploratory study on contextual variables and manufacturing efficiency', International Journal of Services and Operations Management, Vol. 5, No. 3, pp. 275-298.
-
(2009)
International Journal of Services and Operations Management
, vol.5
, Issue.3
, pp. 275-298
-
-
Sarmiento, R.1
-
53
-
-
84963929614
-
VHB-JOURQUAL2: Method, results, and implications of the german academic association for business research's journal ranking
-
Schrader, U. and Hennig-Thurau, T. (2009) 'VHB-JOURQUAL2: method, results, and implications of the German Academic Association for Business Research's journal ranking', BuR-Business Research, Vol. 2, No. 2, pp. 180-204.
-
(2009)
BuR-Business Research
, vol.2
, Issue.2
, pp. 180-204
-
-
Schrader, U.1
Hennig-Thurau, T.2
-
54
-
-
84864182865
-
The scientific method in practice: Reproducibility in the computational sciences
-
Stodden, V. (2010) 'The scientific method in practice: reproducibility in the computational sciences', MIT Sloan Research Paper No. 4773-10, pp. 1-33.
-
(2010)
MIT Sloan Research Paper No. 4773-10
, pp. 1-33
-
-
Stodden, V.1
-
55
-
-
0142218996
-
A UML based approach for modeling ETL processes in data warehouses
-
Chicago
-
Trujillo, J. and Luj, S. (2003) 'A UML based approach for modeling ETL processes in data warehouses', Proceedings of the ER, pp. 307-320, Chicago.
-
(2003)
Proceedings of the ER
, pp. 307-320
-
-
Trujillo, J.1
Luj, S.2
-
56
-
-
57449093082
-
-
(accessed 1 October 2012)
-
United States Census Bureau (2012) North American Industry Classification System 2007 [online] http://www.census.gov/eos/www/naics/ (accessed 1 October 2012).
-
(2012)
North American Industry Classification System 2007
-
-
-
57
-
-
0035546031
-
ARKTOS: Towards the modeling, design, control and execution of ETL processes
-
DOI 10.1016/S0306-4379(01)00039-4, Data Extraction, Cleaning and Reconciliation
-
Vassiliadis, P. (2001) 'Arktos: towards the modeling, design, control and execution of ETL processes', Information Systems Journal, Vol. 26, No. 8, pp. 537-561. (Pubitemid 33046270)
-
(2001)
Information Systems
, vol.26
, Issue.8
, pp. 537-561
-
-
Vassiliadis, P.1
Vagena, Z.2
Skiadopoulos, S.3
Karayannidis, N.4
Sellis, T.5
-
58
-
-
21244460030
-
A generic and customizable framework for the design of ETL scenarios
-
DOI 10.1016/j.is.2004.11.002, PII S0306437904000985, The 15th International Conference on Advanced Information Sustems Engineering (CAiSE 2004)
-
Vassiliadis, P. et al. (2005) 'A generic and customizable framework for the design of ETL scenarios', Information Systems Journal, Vol. 30, No. 7, pp. 492-525. (Pubitemid 40894023)
-
(2005)
Information Systems
, vol.30
, Issue.7
, pp. 492-525
-
-
Vassiliadis, P.1
Simitsis, A.2
Georgantas, P.3
Terrovitis, M.4
Skiadopoulos, S.5
-
59
-
-
1842679314
-
Content and measurement of productivity in the service sector: A conceptual analysis with an illustrative case from the insurance business
-
Vuorinen, I., Järvinen, R. and Lehtinen, U. (1998) 'Content and measurement of productivity in the service sector: a conceptual analysis with an illustrative case from the insurance business', SIM, Vol. 9, No. 4, pp. 377-396.
-
(1998)
SIM
, vol.9
, Issue.4
, pp. 377-396
-
-
Vuorinen, I.1
Järvinen, R.2
Lehtinen, U.3
-
60
-
-
0002344732
-
Problems and strategies in services marketing
-
Zeithaml, V.A., Parasuraman, A. and Berry, L.L. (1985) 'Problems and strategies in services marketing', J. Marketing, Vol. 49, No. 2, pp. 33-46.
-
(1985)
J. Marketing
, vol.49
, Issue.2
, pp. 33-46
-
-
Zeithaml, V.A.1
Parasuraman, A.2
Berry, L.L.3
|