메뉴 건너뛰기




Volumn 24, Issue 10-11, 2013, Pages 931-947

An evaluation framework for measuring supply chain performance in the public healthcare sector: Evidence from the Italian NHS

Author keywords

network; performance measurement; public healthcare; supply chain

Indexed keywords

CONCEPTUAL FRAMEWORKS; EVALUATION FRAMEWORK; LONGITUDINAL ANALYSIS; MANAGERIAL IMPLICATIONS; PERFORMANCE MEASUREMENTS; PUBLIC HEALTHCARES; SUPPLY CHAIN PERFORMANCE; THEORETICAL APPROACH;

EID: 84884561892     PISSN: 09537287     EISSN: 13665871     Source Type: Journal    
DOI: 10.1080/09537287.2012.666906     Document Type: Review
Times cited : (70)

References (88)
  • 4
    • 0038465734 scopus 로고    scopus 로고
    • Improving activities and decreasing costs of logistics in hospitals: A comparison of U.S. and French hospitals
    • PII S0020706301000863
    • Aptel, O. and Pourjalali, H., 2001. Improving activities and decreasing costs of logistics in hospitals. A comparison of U.S. and French hospitals. The International Journal of Accounting, 36 (1), 65-90. (Pubitemid 33717199)
    • (2001) International Journal of Accounting , vol.36 , Issue.1 , pp. 65-90
    • Aptel, O.1    Pourjalali, H.2
  • 5
    • 0006171091 scopus 로고
    • Public procurement as an instrument of public policy and the impact of market liberalisation
    • April
    • Arrowsmith, S., 1995. Public procurement as an instrument of public policy and the impact of market liberalisation. Law Quarterly Review, 111 (April), 235-284.
    • (1995) Law Quarterly Review , vol.111 , pp. 235-284
    • Arrowsmith, S.1
  • 7
    • 0030121901 scopus 로고    scopus 로고
    • Financial benefits from JIT Adoption: Effects of customer concentration and cost structure
    • Balakrishnan, R., Linsmeier, T.J., and Venkatachalam, M., 1996. Financial benefits from just-in-time adoption: effect of customer concentration and cost structure. The Accounting Review (USA), 71 (2), 183-206. (Pubitemid 126061924)
    • (1996) Accounting Review , vol.71 , Issue.2 , pp. 183-206
    • Balakrishnan, R.1    Linsmeier, T.J.2    Venkatachalam, M.3
  • 8
    • 80155197447 scopus 로고    scopus 로고
    • Misurare la performance della logistica del farmaco: Applicazione di una metodologia a due casi studio
    • Bensa, G., et al., 2010. Misurare la performance della logistica del farmaco: applicazione di una metodologia a due casi studio. Mecosan, 19 (74), 9-25.
    • (2010) Mecosan , vol.19 , Issue.74 , pp. 9-25
    • Bensa, G.1
  • 9
    • 84884545207 scopus 로고    scopus 로고
    • Balancing your value chain metrics. Using the Balanced Scorecard to manage value chain performance
    • Borgonovi, E., 2001. Il concetto di valore pubblico. Azienda Pubblica
    • Bolstorff, P., 2006, Balancing your value chain metrics. Using The Balanced Scorecard to manage value chain performance. Report, SCE Limited. Borgonovi, E., 2001. Il concetto di valore pubblico. Azienda Pubblica, 2 (3), 185-188.
    • (2006) Report, SCE Limited , vol.2 , Issue.3 , pp. 185-188
    • Bolstorff, P.1
  • 10
    • 84884562272 scopus 로고    scopus 로고
    • Principi e sistemi aziendali per le amministrazioni pubbliche
    • Borgonovi, E., 2005. Principi e sistemi aziendali per le amministrazioni pubbliche. Milano: Egea.
    • (2005) Milano: Egea
    • Borgonovi, E.1
  • 12
    • 0011142209 scopus 로고    scopus 로고
    • Risk culture in public and private organizations
    • Bozeman, B. and Kingsley, G., 1998. Risk culture in public and private organizations. Public Administration Review, 58 (2), 109-18. (Pubitemid 128455970)
    • (1998) Public Administration Review , vol.58 , Issue.2 , pp. 109-118
    • Bozeman, B.1    Kingsley, G.2
  • 13
    • 80155139622 scopus 로고    scopus 로고
    • La gestione centralizzata degli approvvigionamenti nei sistemi sanitari regionali
    • E. Anessi Pessina, and E. Cantù eds. Rapporto oasi 2007
    • Brusoni, M. and Marsilio, M., 2007. La gestione centralizzata degli approvvigionamenti nei sistemi sanitari regionali. In: E. Anessi Pessina, and E. Cantù , eds. Rapporto oasi 2007. Milano: Egea, 373-408.
    • (2007) Milano: Egea , pp. 373-408
    • Brusoni, M.1    Marsilio, M.2
  • 16
    • 84920570231 scopus 로고    scopus 로고
    • L. Knight, et al., eds. Public procurement: international cases and commentary. London: Routledge
    • Callender, G. and McGuire, J., 2007. People in public procurement. In: L. Knight, et al., eds. Public procurement: international cases and commentary. London: Routledge, 314-324.
    • (2007) People in Public Procurement , pp. 314-324
    • Callender, G.1    McGuire, J.2
  • 17
    • 84884585233 scopus 로고    scopus 로고
    • Operations management nella produzione e nei servizi
    • Chase, R.B., et al., 2004. Operations management nella produzione e nei servizi. Milano: McGraw-Hill.
    • (2004) Milano: McGraw-Hill
    • Chase, R.B.1
  • 20
    • 19644390260 scopus 로고    scopus 로고
    • Sub-optimality in NHS sourcing in the UK: Demand-side constraints on supply-side improvement
    • DOI 10.1111/j.0033-3298.2005.00454.x
    • Cox, A., Chicksand, D., and Ireland, P., 2005a. Suboptimally in NHS sourcing in the UK: demand-side constraints on supply-side improvement. Public Administration, 83 (2), 367-392. (Pubitemid 40742981)
    • (2005) Public Administration , vol.83 , Issue.2 , pp. 367-392
    • Cox, A.1    Chicksand, D.2    Ireland, P.3
  • 21
    • 34548698351 scopus 로고    scopus 로고
    • Supplier relationship management as an investment: Evidence from a UK study
    • Cox, A., et al., 2005b. Supplier relationship management as investment: evidence from a UK study. Journal of General Management, 30 (4), 27-42. (Pubitemid 41064966)
    • (2005) Journal of General Management , vol.30 , Issue.4 , pp. 27-42
    • Cox, A.1    Lonsdale, C.2    Watson, G.3    Wu, Y.4
  • 22
  • 24
    • 74749099291 scopus 로고    scopus 로고
    • In: N. Dimitri, G. Piga, and G. Spagnolo, eds. Handbook of procurement. Cambridge: Cambridge University Press
    • Dimitri, N., Dini, F., and Piga, G., 2006. When should procurement be centralized In: N. Dimitri, G. Piga, and G. Spagnolo, eds. Handbook of procurement. Cambridge: Cambridge University Press, 47-81.
    • (2006) When Should Procurement Be Centralized , pp. 47-81
    • Dimitri, N.1    Dini, F.2    Piga, G.3
  • 25
    • 33748289413 scopus 로고    scopus 로고
    • Logistics of health care management
    • DOI 10.1016/j.cor.2005.03.016, PII S0305054805001115
    • Doerner, K.F. and Reiman, M., 2007. Logistics of health care management. Computes & Operations Research, 34 (3), 621-623. (Pubitemid 44332692)
    • (2007) Computers and Operations Research , vol.34 , Issue.3 , pp. 621-623
    • Doerner, K.F.1    Reimann, M.2
  • 26
    • 35348992672 scopus 로고    scopus 로고
    • Methodological fit in management field research
    • Edmonson, A.C. and McManus, S.E., 2007. Methodological fit in management field research. Academy of Management Review, 32 (4), 1155-1179.
    • (2007) Academy of Management Review , vol.32 , Issue.4 , pp. 1155-1179
    • Edmonson, A.C.1    McManus, S.E.2
  • 27
    • 0001073758 scopus 로고
    • Building theories from case study research
    • Eisenhardt, K.M., 1989. Building theories from case study research. Academy of Management Review, 14 (4), 532-550.
    • (1989) Academy of Management Review , vol.14 , Issue.4 , pp. 532-550
    • Eisenhardt, K.M.1
  • 30
    • 0037933312 scopus 로고    scopus 로고
    • Medication errors in hospitals: Computerized unit dose drug dispensing systems versus ward stock distribution system
    • Fontain, J.E., et al., 2003. Medication errors in hospitals: computerized unit dose drug dispensing systems versus ward stock distribution system. Pharmacy World and Science, 25 (3), 112-117.
    • (2003) Pharmacy World and Science , vol.25 , Issue.3 , pp. 112-117
    • Fontain, J.E.1
  • 31
    • 0022039233 scopus 로고
    • The reorganisation of the medical profession
    • Freidson, E., 1985. The reorganisation of the medical profession. Medical Care Review, 42 (1), 11-35.
    • (1985) Medical Care Review , vol.42 , Issue.1 , pp. 11-35
    • Freidson, E.1
  • 33
    • 0003949322 scopus 로고
    • Report, Department of Management Sciences and Information Systems, Penn State University
    • Ganeshan, R., and Harrison, T.P., 1995. An introduction to supply chain management. Report, Department of Management Sciences and Information Systems, Penn State University.
    • (1995) An Introduction to Supply Chain Management
    • Ganeshan, R.1    Harrison, T.P.2
  • 34
  • 35
    • 0042381583 scopus 로고    scopus 로고
    • Enhancing supply chain practices through human resource management
    • Gowen III, C.R. and Tallon, W.J., 2003. Enhancing supply chain practices through human resource management. Journal of Management Development, 22 (1), 32-33.
    • (2003) Journal of Management Development , vol.22 , Issue.1 , pp. 32-33
    • Gowen Iii., C.R.1    Tallon, W.J.2
  • 36
    • 0035965639 scopus 로고    scopus 로고
    • Improving the quality of medical care: Building bridges among professional pride, payer profit, and patient satisfaction
    • Grol, R., 2001. Improving the quality of medical care: building bridges among professional pride, payer profit, and patient satisfaction. JAMA, 286 (20), 2578-2585. (Pubitemid 33096809)
    • (2001) Journal of the American Medical Association , vol.286 , Issue.20 , pp. 2578-2585
    • Grol, R.1
  • 37
    • 0035601565 scopus 로고    scopus 로고
    • Benchmarking warehousing and distribution operations: An input-output approach
    • Hackman, S.T., et al., 2001. Benchmarking warehousing and distribution operations: an input-output approach. Journal of Productivity Analysis, 16 (1), 79-100.
    • (2001) Journal of Productivity Analysis , vol.16 , Issue.1 , pp. 79-100
    • Hackman, S.T.1
  • 38
    • 3242680695 scopus 로고    scopus 로고
    • Patient flow in hospitals: Understanding and controlling it better
    • Haraden, C. and Resar, R., 2004. Patient flow in hospitals: understanding and controlling it better. Frontiers of Health Services Management, 20 (4), 3-15.
    • (2004) Frontiers of Health Services Management , vol.20 , Issue.4 , pp. 3-15
    • Haraden, C.1    Resar, R.2
  • 39
    • 84920587280 scopus 로고    scopus 로고
    • In: L. Knight, C. Harland, J. Telgen, K. Thai, G. Callender, and K. McKen, eds. Public procurement: international cases and commentary. London: Routledge
    • Harland, C., et al., 2007. Challenges facing public procurement. In: L. Knight, C. Harland, J. Telgen, K. Thai, G. Callender, and K. McKen, eds. Public procurement: international cases and commentary. London: Routledge, 351-357.
    • (2007) Challenges Facing Public Procurement , pp. 351-357
    • Harland, C.1
  • 40
    • 0025231961 scopus 로고
    • Opportunities and responsibilities in pharmaceutical care
    • Helper, C. and Strand, L., 1990. Opportunities and responsibilities in pharmaceutical care. American Journal of Hospital Pharmacy, 47 (3), 533-543. (Pubitemid 20138134)
    • (1990) American Journal of Hospital Pharmacy , vol.47 , Issue.3 , pp. 533-543
    • Hepler, C.D.1    Strand, L.M.2
  • 44
    • 33645306904 scopus 로고    scopus 로고
    • An analysis of International health care logistics
    • Jarret, P.G., 2006. An analysis of International health care logistics. Leadership in Health Services, 19 (1), i-x.
    • (2006) Leadership in Health Services , vol.19 , Issue.1
    • Jarret, P.G.1
  • 45
    • 0026494564 scopus 로고
    • The balanced scorecard-measures that drive performance
    • Kaplan, R.S. and Norton, V., 1992. The balanced scorecard-measures that drive performance. Harvard Business Review, 70 (1), 71-79.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, V.2
  • 46
    • 84884552934 scopus 로고    scopus 로고
    • Technology strategy for supply chain management
    • December 2005
    • Kowolski C., 2005, Technology strategy for supply chain management. Healthcare Purchasing News, December 2005, 56.
    • (2005) Healthcare Purchasing News , vol.56
    • Kowolski, C.1
  • 49
    • 13844309434 scopus 로고    scopus 로고
    • Errors in the medication process: Frequency, type, and potential clinical consequences
    • DOI 10.1093/intqhc/mzi015
    • Lisby, M., Nielsen, L.P., and Mainz, J., 2005. Errors in the medication process: frequency, type, and potential. International Journal for Quality in Health Care, 17 (1), 15-22. (Pubitemid 40260139)
    • (2005) International Journal for Quality in Health Care , vol.17 , Issue.1 , pp. 15-22
    • Lisby, M.1    Nielsen, L.P.2    Mainz, J.3
  • 50
    • 25644442528 scopus 로고    scopus 로고
    • Managing unnecessary variability in patient demand to reduce nursing stress and improve patient safety
    • Litvak, E., et al., 2005. Managing unnecessary variability in patient demand to reduce nursing stress and improve patient safety. Journal on Quality and Patient Safety, 31 (6), 330-338.
    • (2005) Journal on Quality and Patient Safety , vol.31 , Issue.6 , pp. 330-338
    • Litvak, E.1
  • 52
    • 80155208320 scopus 로고    scopus 로고
    • La centralizzazione degli acquisti in sanità : esperienze internazionali a confronto
    • Marsilio, M. and Mele, S., 2010. La centralizzazione degli acquisti in sanità : esperienze internazionali a confronto. Mecosan, 19 (75), 3-23.
    • (2010) Mecosan , vol.19 , Issue.75 , pp. 3-23
    • Marsilio, M.1    Mele, S.2
  • 53
    • 77952547475 scopus 로고    scopus 로고
    • Strategic procurement in the public sector: A mask for financial and administrative policy
    • Matthews, D., 2005. Strategic procurement in the public sector: a mask for financial and administrative policy. Journal of Public Procurement, 5 (3), 388-399.
    • (2005) Journal of Public Procurement , vol.5 , Issue.3 , pp. 388-399
    • Matthews, D.1
  • 56
  • 58
    • 0034338382 scopus 로고    scopus 로고
    • Managing for value: Organizational strategy in For-Profit, Non Profit, and Governmental Organizations
    • Moore, M., 2000. Managing for value: organizational strategy in For-Profit, Non Profit, and Governmental Organizations. Nonprofit and Voluntary Sector Quarterly, 29 (1), 183-204.
    • (2000) Nonprofit and Voluntary Sector Quarterly , vol.29 , Issue.1 , pp. 183-204
    • Moore, M.1
  • 59
    • 84976453757 scopus 로고    scopus 로고
    • La logistica a supporto dei servizi sanitari nell'Area Vasta toscana
    • Organizzazione Sanitaria
    • Morotti, G., et al., 2006. La logistica a supporto dei servizi sanitari nell'Area Vasta toscana. Modelli gestionali e possibili sviluppi. Organizzazione Sanitaria, 30 (4), 5-15.
    • (2006) Modelli Gestionali e Possibili Sviluppi , vol.30 , Issue.4 , pp. 5-15
    • Morotti, G.1
  • 60
    • 33645459188 scopus 로고    scopus 로고
    • Outsourcing in public hospitals: A Greek perspective
    • DOI 10.1108/14777260610656534
    • Moschuri, S.J. and Kondylis, M.N., 2006. Outsourcing in public hospitals: a Greek perspective. Journal of Health Organization and Management, 20 (1), 4-14. (Pubitemid 43491220)
    • (2006) Journal of Health, Organisation and Management , vol.20 , Issue.1 , pp. 4-14
    • Moschuris, S.J.1    Kondylis, M.N.2
  • 61
    • 84859793958 scopus 로고    scopus 로고
    • The state of healthcare logistics. Cost and quality improvement opportunities
    • University of Arkansas
    • Nachtmann, H. and Pohl, E., 2009. The state of healthcare logistics. Cost and quality improvement opportunities. Center for Innovation in Healthcare Logistics, University of Arkansas.
    • (2009) Center for Innovation in Healthcare Logistics
    • Nachtmann, H.1    Pohl, E.2
  • 62
    • 0345305867 scopus 로고    scopus 로고
    • Outsourcing inventory management decisions in healthcare: Models and application
    • Nicholson, L., Vakharia, A.J., and Erenguc, S.S., 2004. Outsourcing inventory management decisions in healthcare: models and application. European Journal of Operational Research, 154 (1), 271-290.
    • (2004) European Journal of Operational Research , vol.154 , Issue.1 , pp. 271-290
    • Nicholson, L.1    Vakharia, A.J.2    Erenguc, S.S.3
  • 63
    • 2442564457 scopus 로고    scopus 로고
    • The development of group purchasing: An empirical study in the healthcare sector
    • DOI 10.1016/S0969-7012(02)00034-5
    • Nollet, J. and Beaulieu, M., 2003. The development of group purchasing: an empirical study in the healthcare sector. Journal of Purchasing and Supply Management, 9 (1), 3-10. (Pubitemid 38613768)
    • (2003) Journal of Purchasing and Supply Management , vol.9 , Issue.1 , pp. 3-10
    • Nollet, J.1    Beaulieu, M.2
  • 64
    • 43949083708 scopus 로고    scopus 로고
    • When excessive cost savings measurement drowns the objectives
    • Nollet, J., et al., 2008. When excessive cost savings measurement drowns the objectives. Journal of Purchasing and Supply Management, 14 (2), 125-135.
    • (2008) Journal of Purchasing and Supply Management , vol.14 , Issue.2 , pp. 125-135
    • Nollet, J.1
  • 65
    • 0037341298 scopus 로고    scopus 로고
    • Understanding the impact of variation in the delivery of healthcare services
    • Noon, C.E., Hankins, C.T., and Coté , M.J., 2003. Understanding the impact of variation in the delivery of healthcare services. Journal of Healthcare Management, 48 (2), 82-97. (Pubitemid 36337295)
    • (2003) Journal of Healthcare Management , vol.48 , Issue.2 , pp. 82-97
    • Noon, C.E.1    Hankins, C.T.2    Cote, M.J.3    Lieb, M.4
  • 66
    • 0023882064 scopus 로고
    • Remaining competitive by controlling delivered costs
    • Norris, H., 1988. Remaining competitive by controlling delivered costs. Hospital Material Management Quarterly, 9 (3), 57-72.
    • (1988) Hospital Material Management Quarterly , vol.9 , Issue.3 , pp. 57-72
    • Norris, H.1
  • 67
    • 0004254353 scopus 로고    scopus 로고
    • OECD
    • OECD. 2011. Health Data
    • (2011) Health Data
  • 68
    • 0002370478 scopus 로고
    • In: R.H. Palmer, A. Donabedian, and G.J. Povar, eds. Striving for quality in health care-an inquiry into policy and practice. Ann Arbor MI: Health Administration Press
    • OECD, 2011. Health Data. Palmer, R.H., 1991. Considerations in defining quality of health care. In: R.H. Palmer, A. Donabedian, and G.J. Povar, eds. Striving for quality in health care-an inquiry into policy and practice. Ann Arbor, MI: Health Administration Press, 2-30.
    • (1991) Considerations in Defining Quality of Health Care , pp. 2-30
    • Palmer, R.H.1
  • 69
    • 84969823522 scopus 로고    scopus 로고
    • Vendor selection using principal component analysis
    • Petroni, A. and Braglia, M., 2000. Vendor selection using principal component analysis. Journal of Supply Chain Management, 36 (2), 63-69.
    • (2000) Journal of Supply Chain Management , vol.36 , Issue.2 , pp. 63-69
    • Petroni, A.1    Braglia, M.2
  • 70
    • 33947171069 scopus 로고    scopus 로고
    • Benchmarking the hospital logistics process: A potential cure for the ailing healthcare sector
    • Poulin, E., 2003. Benchmarking the hospital logistics process: a potential cure for the ailing healthcare sector. CMA Management, 77 (1), 20-24.
    • (2003) CMA Management , vol.77 , Issue.1 , pp. 20-24
    • Poulin, E.1
  • 71
    • 84884549165 scopus 로고    scopus 로고
    • Evaluation of the lean approach to business management and its use in the public sector
    • Radnor, Z., et al., 2006. Evaluation of the lean approach to business management and its use in the public sector. Edinburgh: Scottish Executive.
    • (2006) Edinburgh: Scottish Executive
    • Radnor, Z.1
  • 72
    • 38049068760 scopus 로고    scopus 로고
    • Commodity sourcing strategies: Processes, best practices, and defense initiatives
    • Rendon, R., 2005. Commodity sourcing strategies: processes, best practices, and defense initiatives. Journal of Contract Management, 3 (1), 7-21.
    • (2005) Journal of Contract Management , vol.3 , Issue.1 , pp. 7-21
    • Rendon, R.1
  • 73
    • 84892295371 scopus 로고    scopus 로고
    • In: A. Langevin, and D. Riopel, eds. Logistics system: definition and optimization. New York: Springer
    • Riopel, D., Langevin, A., and Campbell, J.F., 2005. The network of logistics decisions. In: A. Langevin, and D. Riopel, eds. Logistics system: definition and optimization. New York: Springer, 1-38.
    • (2005) The Network of Logistics Decisions , pp. 1-38
    • Riopel, D.1    Langevin, A.2    Campbell, J.F.3
  • 75
    • 34250173078 scopus 로고    scopus 로고
    • Developing a typology of organizational forms of cooperative purchasing
    • Schotanus, F. and Telgen, J., 2007. Developing a typology of organizational forms of cooperative purchasing. Journal of Purchasing and Supply Management, 13 (1), 53-68.
    • (2007) Journal of Purchasing and Supply Management , vol.13 , Issue.1 , pp. 53-68
    • Schotanus, F.1    Telgen, J.2
  • 76
    • 85053445721 scopus 로고    scopus 로고
    • In: R. Zanjirani, N. Farahani, and H. Davarzani, eds. Supply chain and logistics in national, international and government environment. Heidelberg: Physica-Verlag Springer
    • Sharahi, S. and Abedian, M., 2009. Performance Measurement. In: R. Zanjirani, N. Farahani, and H. Davarzani, eds. Supply chain and logistics in national, international and government environment. Heidelberg: Physica-Verlag Springer, 21-41.
    • (2009) Performance Measurement , pp. 21-41
    • Sharahi, S.1    Abedian, M.2
  • 77
    • 84892285064 scopus 로고    scopus 로고
    • In H. Stadler, and C. Kilger, eds. Supply chain management and advanced planning: concepts, models, software and case studies. Berlin: Springer
    • Stadler, H., 2008. Supply chain management-an overview. In: H. Stadler, and C. Kilger, eds. Supply chain management and advanced planning: concepts, models, software and case studies. Berlin: Springer, 9-33.
    • (2008) Supply Chain Management-an Overview , pp. 9-33
    • Stadler, H.1
  • 78
    • 0032904050 scopus 로고    scopus 로고
    • Hospital drug distribution systems in the UK and Germany - A study of medication errors
    • DOI 10.1023/A:1008616622472
    • Taxis, K., Bryony, D., and Barber, N., 1999. Hospital Drug Distribution System in UK and Germany- A study of medication errors. Pharmacy World and Science, 21 (1), 25-31. (Pubitemid 29161696)
    • (1999) Pharmacy World and Science , vol.21 , Issue.1 , pp. 25-31
    • Taxis, K.1    Dean, B.2    Barber, N.3
  • 79
    • 84920604806 scopus 로고    scopus 로고
    • In: L. Knight, et al., eds. Public procurement: international cases and commentary. London: Routledge
    • Telgen, J., Harland, C., and Knight, L., 2007. Public procurement in perspective. In: L. Knight, et al., eds. Public procurement: international cases and commentary. London: Routledge, 16-24.
    • (2007) Public Procurement in Perspective , pp. 16-24
    • Telgen, J.1    Harland, C.2    Knight, L.3
  • 81
    • 80155132835 scopus 로고    scopus 로고
    • Prassi innovative nella logistica del farmaco: stato dell'arte e opportunità di collaborazione per gli altri attori della filiera
    • (gennaio)
    • Villa, S., Alesani, D., and Jommi, C., 2009. Prassi innovative nella logistica del farmaco: stato dell'arte e opportunità di collaborazione per gli altri attori della filiera. Economia & Management, 1 (gennaio), 87-105.
    • (2009) Economia & Management , vol.1 , pp. 87-105
    • Villa, S.1    Alesani, D.2    Jommi, C.3
  • 82
    • 0032021328 scopus 로고    scopus 로고
    • Patient flow-based allocation of inpatient resources: A case study
    • PII S0377221797002427
    • Vissers, J., 1998. Patient flow-based allocation of inpatient resources: a case study. European Journal of Operational Research, 105 (2), 356-370. (Pubitemid 128387786)
    • (1998) European Journal of Operational Research , vol.105 , Issue.2 , pp. 356-370
    • Vissers, J.M.H.1
  • 83
    • 0035470151 scopus 로고    scopus 로고
    • A framework for production control in health care organizations
    • DOI 10.1080/095372801750397716
    • Vissers, J.M.H., Bertrand, J.W.M., and De Vries, G., 2001. A framework for production control in health care organizations. Production Planning & Control, 12 (6), 591-604. (Pubitemid 35395062)
    • (2001) Production Planning and Control , vol.12 , Issue.6 , pp. 591-604
    • Vissers, J.M.H.1    Bertrand, J.W.M.2    De Vries, G.3
  • 84
    • 33749185917 scopus 로고    scopus 로고
    • Managing variation in demand: Lessons from the UK national health service
    • Walley, P. and Steyn, R., 2006. Managing Variation in Demand: lessons from the UK National Health Service. Journal of Healthcare Management, 51 (5), 309-322.
    • (2006) Journal of Healthcare Management , vol.51 , Issue.5 , pp. 309-322
    • Walley, P.1    Steyn, R.2
  • 85
    • 0023989473 scopus 로고
    • Methods for measuring patient satisfaction with specific medical encounters
    • Ware, J.E. and Hays, R., 1988. Methods for measuring patient satisfaction with specific medical encounters. Medical Care, 26 (4), 393-402.
    • (1988) Medical Care , vol.26 , Issue.4 , pp. 393-402
    • Ware, J.E.1    Hays, R.2
  • 88
    • 34247590831 scopus 로고    scopus 로고
    • Towards theory building in agile manufacturing strategy - A taxonomical approach
    • DOI 10.1109/TEM.2007.893989
    • Zhang, Z. and Sharifi, H., 2007. Towards theory building in agile manufacturing strategy- A taxonomical approach. IEEE Transactions on Engineering Management Journal, 54 (2), 351-370. (Pubitemid 46681194)
    • (2007) IEEE Transactions on Engineering Management , vol.54 , Issue.2 , pp. 351-370
    • Zhang, Z.D.1    Sharifi, H.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.