New service development: Managing the dynamic between services and operations resources

International Journal of Operations and Production Management

Volumn 33, Issue 7, 2013, Pages 800-827

  Santos, Juliana Bonomi ^a   Spring, Martin ^a  

^a LANCASTER UNIVERSITY   (United Kingdom)

Author keywords

Dialectical change processes; Emergent service ideas; New service development; Operations resources and capabilities; Reconfiguration of resources and capabilities

Indexed keywords

EID: 84883399394     PISSN: 01443577     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJOPM-12-2012-0559     Document Type: Article

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