Telephone survey of service-user experiences of a telephone-based mental health triage service

International Journal of Mental Health Nursing

Volumn 22, Issue 5, 2013, Pages 437-443

  Elsom, Stephen ^a   Sands, Natisha ^c   Roper, Cath ^a   Hoppner, Cayte ^d   Gerdtz, Marie ^b  

^a UNIVERSITY OF MELBOURNE   (Australia)

^b UNIVERSITY OF MELBOURNE   (Australia)

^c DEAKIN UNIVERSITY   (Australia)

^d LATROBE REGIONAL HOSPITAL   (Australia)

Author keywords

Access to care; Consumer and carer experience; Health service responsiveness; Mental health triage; Tele health

Indexed keywords

ACCESS TO CARE; ADULT; ARTICLE; AUSTRALIA; CAREGIVER; CONSUMER AND CARER EXPERIENCE; EMERGENCY HEALTH SERVICE; EMPATHY; FEMALE; HEALTH CARE DELIVERY; HEALTH SERVICE RESPONSIVENESS; HEALTH SURVEY; HUMAN; INTERPERSONAL COMMUNICATION; INTERVIEW; MALE; MENTAL DISEASE; MENTAL HEALTH TRIAGE; NURSE PATIENT RELATIONSHIP; NURSING; PATIENT SATISFACTION; PERSONHOOD; PSYCHOLOGICAL ASPECT; TELEHEALTH; TELEPHONE;

ACCESS TO CARE; CONSUMER AND CARER EXPERIENCE; HEALTH SERVICE RESPONSIVENESS; MENTAL HEALTH TRIAGE; TELE-HEALTH;

ADULT; CAREGIVERS; COMMUNICATION; EMPATHY; FEMALE; HEALTH SERVICES ACCESSIBILITY; HEALTH SURVEYS; HOTLINES; HUMANS; INTERVIEWS AS TOPIC; MALE; MENTAL DISORDERS; NURSE-PATIENT RELATIONS; PATIENT SATISFACTION; PERSONHOOD; TRIAGE; VICTORIA;

EID: 84882731927     PISSN: 14458330     EISSN: 14470349     Source Type: Journal    
DOI: 10.1111/inm.12003     Document Type: Article

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