The use of performance appraisals in three segments of the hospitality industry: A comparative study

Journal of Hospitality and Tourism Education

Volumn 10, Issue 3, 1998, Pages 59-62

  Woods, Robert H ^a   Sciarini, Michael P ^a   Ninemeier, Jack D ^b  

^a PURDUE UNIVERSITY   (United States)

^b MICHIGAN STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84882618923     PISSN: 10963758     EISSN: 23256540     Source Type: Journal    
DOI: 10.1080/10963758.1998.10685200     Document Type: Article

References (15)

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2. Bernardin, J.H. & Klatt, L.A. (1985) Managerial appraisal systems: Has practice caught up to the state of the art? Personnel Administrator, 34(3) 79-82 & 8486.
3. Church, A.H. (1997) Do you see what I see? An exploration of congruence in ratings from multiple perspectives. Journal of Applied Social Psychology, 27(11) 983-1020.
4. Ghiselli, Richard & Chen, B.Y. Smith, B.N., Hornsby, J.S., & Shirmeyer, R. (1996) Current trends in performance appraisal: an examination of managerial practice. SAM Advanced Management Journal, 61(3) 10-15.
5. Taylor, S.L. & Zawacki, R.A. (1976) A view of performance appraisal from organizations using it. Personnel Administrator, 25(2) 290-292 & 299.
6. Thomas, S.L. & Bretz, R.D. (1994) Research and practice in performance appraisal: evaluating employee performance in america’s largest companies. SAM Advanced Management Journal, 59(2) 2834.
7. Umbreit, W.T. & Eder, R.W. (1987) Linking hotel manager behavior with outcome measures of effectiveness. International Journal of Hospitality Management, 6(3) 139147.
8. Werner, J.M. & Balino, M.C. (1997) Explaining US court of appeals decisions involving performance appraisal: accuracy, fairness and validation. Personnel Psychology, 50(1) 1-24.
9. Woods, R.H., Sciarini, M.P & Breiter, D. (1998) The use of performance appraisals in US hotels. Cornell Hotel and Restaurant Administration Quarterly. (In press)
10. Woods, R.H., Sciarini, M.P. & Ninemeier, J.D. The use of performance appraisals in the private club industry. Praxis. (In press)
11. Woods, R.H., Ninemeier, J.D., & Sciarini, M.P. The use of performance appraisal systems in restaurants. Journal of Hospitality and Tourism Education. (In press) note: percentages do not add to 100% because some managers reported using more than one system. Other methods indude use of performance standards, matching performance against job descriptions, and other hybrid techniques.
12. Ghiselli, Richard & Chen, B.Y. (1996) Approaches and responses to evaluating the performance of hotel controllers. Bottomline, 11(5) 20-28.
13. Hall, J.L., Posner, B.Z. & Hardner, J.W. (1989) Performance appraisal systems: Matching practice with theory. Group and Organization Studies, 14(1) 51-69.
14. Holdt, Candace S. & Gates, Gail E. (1991) Current research: performance appraisals in school food service systems. School Food Service Research Review, 15(1) 12-17.
15. Locher, A.H. & Teel, K.S. (1988) Appraisal trends. Personnel Journal, 34(2) 139-140, 142 & 145.