Impact of continuity on quality of primary care: From the perspective of citizens' preferences and multimorbidity - Position paper of the European Forum for Primary Care

Quality in Primary Care

Volumn 21, Issue 3, 2013, Pages 193-204

  Björkelund, Cecilia ^a   Maun, Andy ^a   Murante, Anna Maria ^b   Hoffman, Kathryn ^c   De Maeseneer, Jan ^d   Farkas Pall, Zsuzanna ^e  

^a UNIVERSITY OF GOTHENBURG   (Sweden)

^b SCUOLA SUPERIORE SANT ANNA   (Italy)

^c Medical University of Vienna and Wiener Werkstaette for Suicide Research   (Austria)

^d GHENT UNIVERSITY   (Belgium)

^e UNIVERSITY OF ORADEA   (Romania)

Author keywords

Continuity; Multimorbidity; Organisational models; Primary care; Quality of care

Indexed keywords

ARTICLE; EUROPEAN UNION; HEALTH CARE QUALITY; HUMAN; PATIENT CARE; PRIMARY HEALTH CARE; STANDARD;

CONTINUITY OF PATIENT CARE; EUROPEAN UNION; HUMANS; PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE;

EID: 84881302538     PISSN: 14791072     EISSN: 14791064     Source Type: Journal    
DOI: None     Document Type: Article

References (53)

1. Short Version EURACT 2005. www.woncaeurope.org/Web%20documents/Europeano/ o20Definition%20of%20 family%20medicine/Definition%20EURACTshort%20 version.pdf
2. Wierdsma A, Mulder C, de Vries S and Sytema S. Reconstructing continuity of care in mental health services: a multilevel conceptual framework. Journal of Health Services Research and Policy 2009;2009:52-7.
3. Adler R, Vasiliadis A and Bickell N. The relationship between continuity and patient satisfaction: a systematic review. Family Practice 2010;27(2):171-8.
4. Waibel S, Henao D, Aller M-B, Vargas I and Vazquez M-L. What do we know about patients' perceptions of continuity of care? A meta-synthesis of qualitative studies. International Journal for Quality in Health Care 2011 doi: 10.1093/intqhc/mzr068
5. Freeman GK and Hughes J. Continuity of Care and the Patient Experience: an inquiry into the quality of general practice in England. The King's Fund: London, 2010. www.kingsfund.org.uk/sites/files/kf/field/field-document/ continuity-care-patient-experience-gp-inquiry-researchpaper-marll.pdf
6. Starfield B. Continuous confusion. American Journal of Public Health 1980;1980:117-19.
7. Saultz JW. Defining and measuring interpersonal continuity of care. Annals of Family Medicine 2003;2003:134-43.
8. Starfield B. Primary Care - balancing health needs, services and technology. Oxford University Press: New York, 1998.
9. Koopman RJ, Mainous AG 3rd, Baker R, Gill JM and Gilbert GE. Continuity of care and recognition of diabetes, hypertension, and hypercholesterolemia. Archives of Internal Medicine 2003;2003:1357-61.
10. Hjortdahl P and Laerum E. Continuity of care in general practice: effect on patient satisfaction. BMJ 1992;304:1287-9.
11. Baker R and Streatfield J. What type of general practice do patients prefer? Exploration of practice characteristics influencing patient satisfaction. British Journal of General Practice 1995;45(401):654-9.
12. Freeman GK, Olesen F and Hjortdahl P. Continuity of care: an essential element of modern general practice? Family Practice 2003;2003:623-7.
13. Gray DP, Evans P, Sweeney K et al. Towards a theory of continuity of care. Journal of the Royal Society of Medicine 2003;2003:160-6.
14. Uijen AA, Schers HJ, Schellevis FG and van den Bosch WJ. How unique is continuity of care? A review of continuity and related concepts Family Practice 2012;29:264-71.
15. Parker G, Corden A and Heaton I. Experiences of and influences on continuity of care for service users and carers: synthesis of evidence from a research programme. Health & Social Care in the Community 2011;19:576-601.
16. Dreiher J, Comaneshter DS, Rosenbluth Y, Battat E, Bitterman H and Cohen AD. The association between continuity of care in the community and health outcomes: a population-based study. Israel Journal of Health Policy Research 2012;1:21 (Open Access).
17. Stokes T, Tarrant C, Mainous AG, Schers H, Freeman G and Baker, R. Continuity of care: is the personal doctor still important? A survey of general practitioners and family physicians in England and Wales, the United States, and the Netherlands. Annals of Family Medicine 2005;2005:353-9.
18. Gulliford MC, Naithani S and Morgan M. Continuity of care and intermediate outcomes of type 2 diabetes mellitus. Family Practice 2007;2007:245-51.
19. Cabana MD and Jee S. Does continuity of care improve patient outcomes? Family Practice 2004;2004:974-80.
20. Rijken PM and Bekkema N. Chronic Disease Management Matrix 2010. Results of a survey in ten European countries. http://calliope.nivel.nl/pdf/ CHR028%20EUR0 15%20report%20CDM%20Matrix-final%20version29-08.pdf
21. De Maeseneer JM, De Prins L, Gosset C and Heyerick I. Provider continuity in family medicine: does it make a difference for total health care costs? Annals of Family Medicine 2003;2003:144-8.
22. Naithani S, Gulliford M and Morgan M. Patients' perceptions and experiences of 'continuity of care' in diabetes. Health Expectations 2006;2006:118-29.
23. van Servellen G, Fongwa M and Mockus DE. Continuity of care and quality care outcomes for people experiencing chronic conditions: a literature review. Nursing & Health Sciences 2006, 8:185-95.
24. Dreiher J, Comaneshter DS, Rosenbluth Y, Battat E, Bitterman H and Cohen AD. The association between continuity of care in the community and health outcomes: a population-based study. Israel Journal of Health Policy Research 2012;1:21 (Open Access).
25. Wolinsky FD, Bentler SE, Liu L etal. Continuity of care with a primary care physician and mortality in older adults. The Journals of Gerontology Series A: Biological Sciences and Medical Sciences 2010;2010:421-8.
26. Salisbury C, Johnson L, Purdy S, Valderas JM and Montgomery AA. Epidemiology and impact of multimorbidity in primary care: a retrospective cohort study. British Journal of General Practice 2011;61(582):12-21.
27. Solberg LI, Crain AL, Sperl-Hillen JM, Hroscikoski MC, Engebretson KI and O'Connor PJ. Effect of improved primary care access on quality of depression care. Annals of Family Medicine 2006;2006:69-74.
28. Malt U, Robak OH, Madsbu HP, Bakke O and Loeb M. The Norwegian naturalistic treatment study of depression in general practice (NORDEP) I: randomised double blind study. BMJ 1999;1999:1180-4.
29. Harno K, Paavola T, Carlson C and Viikinkoski P. Patient referral by telemedicine: effectiveness and cost analysis of an Intranet system. Journal of Telemedicine and Telecare 2000;2000:320-9.
30. Schoen C, Osborn R, Squires D, Doty M, Pierson R and Applebaum S. New 2011 survey of patients with complex care needs in eleven countries finds that care is often poorly coordinated. Health Affairs November 2011. doi: 10.1377/hlthaff.2011.0923
31. Hong JS, Kang HC and Kim J. Continuity of care for elderly patients with diabetes mellitus, hypertension, asthma, and chronic obstructive pulmonary disease in Korea. Journal of Korean Medical Science 2010;2010:1259-71.
32. Bice TW and Boxerman SB. A quantitative measure of continuity of care. Medical Care 1977;1977:347-9.
33. Kringos DS, Boerma WG, Bourgueil Y et al. The European primary care monitor: structure, process and outcome indicators. BMC Family Practice 2010;11:81.
34. Macinko J, Starfield B and Shi L. The contribution of primary care systems to health outcomes within Organization for Economic Cooperation and Development (OECD) countries, 1970-1998. Health Services Research 2003;2003:831-65.
35. Schafer WL, Boerma WG, Kringos DS et al. QUALICOPC, a multi-country study evaluating quality, costs and equity in primary care. BMC Family Practice 2011;2011:115.
36. Stigler FL, Starfield B, Sprenger M, Salzer H J F and Campbell FM. Assessing primary care in Austria: room for improvement. Family Practice 2012; doi:10.1093/fampra/cms067
37. Starfield B and Shi L. Policy relevant determinants of health: an international perspective. Health Policy 2002;60(3):201-18.
38. Hofmarcher MM and Rack HM. Austria. Health system review. European Oberservatory on Health Systems and Policies: Copenhagen, 2006.
39. Mossialos E, Allin S and Ladurner J. Framework Performance Assessment. Report for the Main Association of Austrian Social Security Institutions. LSE Health and Social Care: London, 2006.
40. Statistik Austria, 2010. www.stalistik.at/web-de/statistiken/gesundheit/ gesundheitsversorgung/personal-im-gesundheitswesen/index.html
41. Wallace JE, Lemaire JB and Ghali WA. Physician wellness: a missing quality indicator. The Lancet 2009:374(9702):1714-21.
42. Frey J. General practitioners and the deep end: the experience and views of general practitioners working in the most severely depreived areas of Scotland. British Journal of General Practice 2012;62(600):373.
43. Cramm JM and Nieboer AP. The Care SPAN in the Netherlands, rich interaction among professionals conducting disease management led to better chronic care. Health Affairs 2012:31:2493-500.
44. Pelone F, Kringos DS, Spreeuwenberg P, De Belvis AG and Groenewegen PP. How to achieve optimal organization of primary care service delivery at system level: lessons from Europe. International Journal for Quality in Health Care 2013. doi: 10.1093/intqhc/mzt020
45. Bjornberg A, Cebolla Garrofe B and Lindblad S. Euro Health Consumer Index 2009. www.regioner.dk/Aktuelt/Nyheder/Nyheder%20september%202009/~/media/Filer/ Sundhed/Report%20EHCI%202009%20090929%20final%20with%20cover.ashx
46. Fenton JJ, Jerant AF, Bertakis KD and Franks P. The cost of satisfaction: a national study of patient satisfaction, health care utilization, expenditures, and mortality. Archives of Internal Medicine 2012;172:405-11.
47. Eurostatistisches Jahrbuch 2008. Europa in Zahlen. Gesundheit 2008;3. http://epp. eurostat.ec.europa.eu/cache/ITY-OFFPUB/KS-CD-07-001-03/DE/KS-CD-07- O01-O3-DE.PDF
48. OECD Health Data, 2011 [database]. http://stats. oecd.org/index.aspx? DataSetCode=HEALTH-STAT
49. Hoffman K, Stein KV, Maier M, Rieder A and Dorner TE. Access points to the different leves of health care and demographic predictors in a country without a gatekeeping system. Results of a cross-sectional study from Austria. European Journal of Public Health 2013 [Epub ahead of print] PubMed PMID: 23377140. 3
50. Salvadori P. Primary Healthcare Centre in Empoli. Poster presented at the EFPC Conference, 3-4 September 2012, Gothenburg.
51. Barletta V. Impact of the implementation of chronic care model for diabetes in Tuscany. Oral presentation, EFPC Conference, 3-4 September 2012, Gothenburg.
52. Murante AM and Nuti S. Inter-professional collaboration in Chronic Care Model and its effect on outcomes of care. Findings from a patient experience survey. Oral presentation, EFPC Conference, 3-4 September 2012, Gothenburg.
53. Salisbury C, Sampson F, Ridd M and Montgomery AA. How should continuity of care in primary health care be assessed? British Journal of General Practice 2009;59(561):134-41.