Resting time activeness determines team performance in call centers

Proceedings of the 2012 ASE International Conference on Social Informatics, SocialInformatics 2012

Volumn , Issue , 2012, Pages 26-31

  Watanabe, Jun Ichiro ^a   Fujita, Marina ^a   Yano, Kazuo ^a   Kanesaka, Hideo ^b   Hasegawa, Tomoyuki ^b  

^a HITACHI LTD   (Japan)

^b Moshi Moshi Hotline INC   (Japan)

Author keywords

activity level; call center; face to face communication; sociometric badge; team performance

Indexed keywords

WEARABLE SENSORS;

ACTIVITY LEVELS; CALL CENTERS; FACE-TO-FACE COMMUNICATIONS; SOCIOMETRIC BADGE; TEAM PERFORMANCE;

HUMAN RESOURCE MANAGEMENT;

EID: 84881066524     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/SocialInformatics.2012.40     Document Type: Conference Paper

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