Sustainable outcomes of an improvement programme: Do financial incentives matter?

Total Quality Management and Business Excellence

Volumn 24, Issue 7-8, 2013, Pages 959-969

  Andersson, Ann Christine ^a,b,c   Idvall, Ewa ^c,d   Perseius, Kent Inge ^b,e   Elg, Mattias ^a  

^a LINKÖPING UNIVERSITY   (Sweden)

^b Kalmar County Council   (Sweden)

^c MALMÖ UNIVERSITY   (Sweden)

^d LUND UNIVERSITY HOSPITAL   (Sweden)

^e KAROLINSKA INSTITUTE   (Sweden)

Author keywords

financial incentives; healthcare settings; improvement programme; quality improvement; sustainable improvement

Indexed keywords

EID: 84880038860     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783363.2013.791096     Document Type: Article

References (35)

1. Andersson, A. C., Elg, M., Idvall, I. and Perseius, K. I. 2011. Five types of practice-based improvement ideas in health care services: An empirically defined typology. Quality Management in Health Care, 20 (2): 122 - 130.
2. Bakka, J.F., Fivelsdal, E., & Lindkvist, L. (2006). Organisationsteori: Struktur - kultur - processer (in Swedish). Malmö: Liber.
3. Beer, M. and Nohria, N. 2000. Breaking the code of change, Edited by: Beer, M. and Nohria, N. Cambridge, MA: Harvard Business School Press.
4. Behn, R. D. 2003. Why measure performance? Different purposes require different measures. Public Administration Review, 63 (5): 586 - 606. (doi:10.1111/1540-6210.00322)
5. Berger, E. 2011. Value over volume: Value-based purchasing brings financial incentives for 13 core quality measures. Annals of Emergency Medicine, 58 (6): A19 - A21. (doi:10.1016/j.annemergmed.2011.10.006)
6. Berwick, D. M. 1996. A primer on leading the improvement of systems. BMJ, 312 (7031): 619 - 622. Retrieved October 1, 2012, from http://www.bmj.com/content/312/7031/619.full (doi:10.1136/bmj.312.7031.619)
7. Berwick, D. M., James, B. and Joel Coye, M. 2003. Connections between quality measurement and improvement. Medical Care, 41 (1): I30 - I38.
8. Dahlgaard, J. J., Pettersen, J. and Dahlgaard-Park, S. M. 2011. Quality and lean health care: A system for assessing and improving the health of healthcare organisations. Total Quality Management and Business Excellence, 22 (6): 673 - 689. (doi:10.1080/14783363.2011.580651)
9. Donabedian, A. 2003. An introduction to quality assurance in health care, Oxford University Press: Oxford.
10. Driver, T. H. and Wachter, R. M. 2012. Can healthcare go from good to great?. Journal of Hospital Medicine, 7 (1): 60 - 65. (doi:10.1002/jhm.957)
11. Edvardsson, K., Garvare, R., Ivarsson, A., Eurenius, E., Mogren, I. and Nyström, M. E. 2011. Sustainable practice change: Professionals' experiences with a multispectral child health promotion programme in Sweden. BMC Health Services Research, 11, 61. Retrieved October 1, 2012, from http://www.biomedcentral.com/1472-6963/11/61
12. Gavagan, T. F., Hongyan, D., Saver, B. G., Adams, G. J., Graham, D. M., McCray, R. and Goodrick, G. K. 2010. Effect of financial incentives on improvement in medical quality indicators for primary care. The Journal of the American Board of Family Medicine, 23 (5): 622 - 631. (doi:10.3122/jabfm.2010.05.070187)
13. Grol, R. and Wensing, M. 2004. What drives change? Barriers to and incentives for achieving evidence-based practice. The Medical Journal of Australia, 180: S57 - S60.
14. Institute for Healthcare Improvement. (2003). The breakthrough series: IHI's collaborative model for achieving breakthrough improvement. Retrieved October 1, 2012, from http://www.ihi.org/knowledge/Pages/IHIWhitePapers/default.aspx
15. Klein, K. 2012. Redefining the clinical relationship in the era of incentives. The American Journal of Bioethics, 12 (2): 26 - 27. (doi:10.1080/15265161.2011.634487)
16. Kottke, T. E., Pronk, N. P. and Isham, G. J. 2012. The simple health system rules that create value. Preventing Chronic Disease, 9, E49. Retrieved October 1, 2012, from http://www.cdc.gov/pcd/issues/2012/11_0179.htm
17. Kvalitetswebben. (2012). County council of Kalmar Web site (in Swedish). Retrieved October 1, 2012, from http://www.ltkalmar.se/lttemplates/SubjectPage____7318.aspx
18. Landstingsplan. (2010-2012). Kalmar county council (in Swedish).
19. Lombarts, M. J.M.H., Rupp, I., Vallejo, P., Suñol, R. and Klazinga, N. S. 2009. Application of quality improvement strategies in 389 European hospitals: Results of the MARQuIS project. Quality and Safety in Health Care, 18 (Suppl. I): i20 - i37.
20. Marshall, M. and Harrison, S. 2005. It's about more than money: Financial incentives and internal motivation. Quality and Safety in Healthcare, 14: 4 - 5. (doi:10.1136/qshc.2004.013193)
21. McNamara, C. (2002). A basic guide to program evaluation. Retrieved October 1, 2012, from http://www.tgci.com/magazine/A%20Basic%20Guide%20to%20Program%20Evaluation.pdf
22. Oliver, A. and Brown, L. D. 2011. Incentivizing professionals and patients: A consideration in the context of the United Kingdom and the United States. Journal of Health Politics, Policy and Law, 36 (1): 59 - 87. (doi:10.1215/03616878-1191108)
23. Peterson, E. D. 2004. Should we link payment to quality?. American Heart Journal, 148 (5): 56 - 58. (doi:10.1016/j.ahj.2004.09.018)
24. Pettigrew, A. M. 2000. " Linking change processes to outcomes ". In Breaking the code of change, Edited by: Beer, M. and Nohria, N. 243 - 265. Cambridge, MA: Harvard Business School Press.
25. Rosenthal, M. B., Fernandopulle, R., Ryu Song, H. S. and Landon, B. 2004. Paying for quality: Providers' incentives for quality improvement. Health Affairs, 23 (2): 127 - 141. (doi:10.1377/hlthaff.23.2.127)
26. Sackett, D. L., Rosenberg, W. M.C., Gray, M. J.A., Haynes, B. R. and Richardson, W. S. 1996. Evidence based medicine: What it is and what it isn't: It's about integrating individual clinical expertise and the best external evidence. British Medical Journal, 312 (7023): 71 - 72. (doi:10.1136/bmj.312.7023.71)
27. Schneider, B., Brief, A.P., & Guzzo, R.A. (1996). Creating a climate and culture for sustainable organizational change. Retrieved October 1, 2012, from http://media.wiley.com/product_ancillary/64/04702605/DOWNLOAD/chapter41.pdf
28. Sloane, T. 2005. Paying for improvement. Incentive models need to be refined to reward incremental quality advances. Modern Healthcare, 35 (50): 20 - 21.
29. Stenberg, J., & Olsson, J. (2005). SALAR report 'Transformera system - från öar till helhet' (in Swedish). Retrieved October 1, 2012, from http://www.skl.se/vi_arbetar_med/halsaochvard/kvalitetsutveckling/transformation
30. Taylor-Powell, E., Steele, S., & Douglas, M. (1996). Planning a program evaluation. Retrieved October 1, 2012, from http://learningstore.uwex.edu/assets/pdfs/G3658-1.pdf
31. The Incentive Research Foundation. (2002). Incentives, motivation and workplace performance: Research and best practices. Retrieved October 1, 2012, from http://www.loyaltyworks.com/incentive-program-research-articles/ispifullpdf.pdf
32. Ting, H.H., Shojania, K.G., Montori, V.M., & Bradley, E.H. (2009). Key issues in outcome research. Quality improvement: Science and action. American Health Association. Retrieved October 1, 2012, from http://circ.ahajournals.org/content/119/14/1962.full.pdf+html
33. Weick, K. E. and Quinn, R. E. 1999. Organizational change and development. Annual Review of Psychology, 50: 361 - 386. (doi:10.1146/annurev.psych.50.1.361)
34. Wilford, S. 2007. The limits of award incentives: The (non-) relationship between awards for quality and organisational performance. Total Quality Management and Business Excellence, 18 (3): 333 - 349. (doi:10.1080/14783360601152608)
35. Wu, I. L. and Hsieh, P. J. 2011. Understanding hospital innovation enabled customer-perceived quality of structure, process, and outcome care. Total Quality Management and Business Excellence, 22 (2): 227 - 241. (doi:10.1080/14783363.2010.532343)