Understanding process behaviours in a large insurance company in Australia: A case study

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Volumn 7908 LNCS, Issue , 2013, Pages 449-464

  Suriadi, Suriadi ^a   Wynn, Moe T ^a   Ouyang, Chun ^a   Ter Hofstede, Arthur H M ^a,b   Van Dijk, Nienke J ^b  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

business process management; case study; process mining

Indexed keywords

BUSINESS PROCESS; BUSINESS PROCESS MANAGEMENT; EVIDENCE-BASED; INNOVATIVE PROCESS; INSURANCE COMPANIES; LESSONS LEARNED; PROCESS IMPROVEMENT INITIATIVES; PROCESS MINING;

DATA MINING; ENTERPRISE RESOURCE MANAGEMENT; INFORMATION SYSTEMS; INSURANCE; SYSTEMS ENGINEERING;

RESEARCH;

EID: 84879860686     PISSN: 03029743     EISSN: 16113349     Source Type: Book Series    
DOI: 10.1007/978-3-642-38709-8_29     Document Type: Conference Paper

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