CSR reporting among Zimbabwe's hotel groups: A content analysis

International Journal of Contemporary Hospitality Management

Volumn 25, Issue 4, 2013, Pages 595-613

  Nyahunzvi, Dzingai Kennedy ^a  

^a MIDLANDS STATE UNIVERSITY   (Zimbabwe)

Author keywords

Corporate social responsibility; Corporate websites; Developing countries; Hospitality services; Hotels; Sustainable development; Tourism; Zimbabwe

Indexed keywords

EID: 84878878117     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/09596111311322943     Document Type: Article

References (76)

1. Africa Sun (2011), "Annual report", available at: www.africansuninvestor.com (accessed 2 February 2011).
2. Africa Sun (2012), "Investor information", available at: www.africansuninvestor.com (accessed 23 September 2012).
3. Aguinis, H., Glavas, A. (2012), "What we know and do not know about CSR: a review and research agenda" in Journal of Management, Vol. 38, No. 4, pp. 932-968.
4. Blomback, A., Wigren, C. (2009), "Challenging the importance of size as a determinant of corporate social responsibility activities" in Management of Environmental Quality: An International Journal, Vol. 20, No. 3, pp. 255-270.
5. Bohdanowicz, P. (2007), "A case study of Hilton environmental reporting as a tool of corporate social responsibility" in Tourism Review International, Vol. 11, pp. 115-131.
6. Bohdanowicz, P., Zientara, P. (2009), "Hotel companies' contribution to improving the quality of life of local communities and the well-being of their employees" in Tourism and Hospitality Research, Vol. 9, No. 2, pp. 147-158.
7. Boo, E. (1990), Ecotourism: The Potentials and Pitfalls, World Wildlife Fund for Nature, Washington, DC.
8. Borst, B. (1990), "Ecotourism: environmentally-friendly international travel" in International Herald Tribune, pp. 12-13, 3 March.
9. Buhmann, K. (2005), "Corporate social responsibility in China: current issues and their relevance for implementation of law" in The Copenhagen Journal of Asia Studies, Vol. 22, pp. 62-91.
10. Caroll, A.B. (1981), Business and Society: Managing Corporate Social Responsibility Performance, Little Brown Co., Boston, MA.
11. Carter, E. (1994), "Ecotourism in the Third World: problems and prospects for sustainability" in Carter, E. and Lowman, G. (Eds.), Ecotourism: A Sustainable Option?, John Wiley & Sons, Chichester, pp. 68-87.
12. Chapple, W., Moon, J. (2005), "Corporate social responsibility in Asia: a seven-country study of CSR website reporting" in Business and Society, Vol. 44, No. 4, pp. 415-441.
13. Clarkson, P.M., Li, Y., Richardson, C.D., Vasvari, F.P. (2008), "Revisiting the relation between environmental performance and environmental disclosure: an empirical analysis" in Accounting Organisations and Society, Vol. 33, Nos 4/5, pp. 303-327.
14. Crane, A., Matten, D. (2004), Business Ethics: A European Perspective, Oxford University Press, Oxford.
15. Cresta Hospitality Group (2012), "TA holdings", available at www.ta-holdings.com/our-firm/social-investment (accessed 27 September 2012).
16. Dartey-Baah, K., Amporisah-Tawiah, K. (2011), "Exploring the limits of western corporate social responsibility theories in Africa" in International Journal of Business and Social Science, Vol. 2, No. 18, pp. 126-137.
17. Dawkins, C., Ngunjiri, F.W. (2008), "Corporate social responsibility reporting in Africa: a descriptive and comparative analysis" in Journal of Business Communication, Vol. 45, No. 3, pp. 286-307.
18. Denzin, N.K., Lincoln, Y.S. (2003), "Introduction: the discipline and practice of qualitative research" in Denzin, N.K. and Lincoln, Y.S. (Eds.), The Landscape of Qualitative Research: Themes and Issues, Sage Publications, Thousand Oaks, CA, pp. 1-45.
19. Font, X., Walmsley, A., Cogotti, S., McCombes, L., Hausler, N. (2012), "Corporate social responsibility: the disclosure-performance gap", Occasional Paper 23, International Centre for Responsible Tourism, Leeds Metropolitan University, Leeds, available at: http://xavierfont.files.wordpress.com/2012/07/csr-hotels-occasional-paper-23.pdf (accessed 13 June 2012).
20. Frynas, J.G. (2005), "The false developmental promise of corporate social responsibility: evidence from multinational oil companies" in International Affairs, Vol. 81, No. 3, pp. 581-598.
21. Gelb, D.S.I., Strawser, J.A. (2001), "Corporate social responsibility and financial disclosures: an alternative explanation for increased disclosure" in Journal of Business Ethics, Vol. 33, No. 1, pp. 1-13.
22. Hamann, R., Kapelus, P., Mackenzie, A., Hollesen, P., Sonnenberg, D. (2005), "Corporate citizenship collaboration and local governance as a complex system: lessons from mining in South Africa, Mali and Zambia" in Journal of Corporate Citizenship, Vol. 18, pp. 61-73.
23. Hamilton, S., Jo, H., Statman, M. (1993), "Doing well while doing good? The investment performance of socially responsible mutual funds" in Financial Analysis Journal, Vol. 49, No. 6, pp. 228-239.
24. Holcomb, J., Okumus, F., Bilgihan, A. (2010), "Corporate social responsibility: what are the top three Orlando theme parks reporting?" in Worldwide Hospitality and Tourism Themes, Vol. 2, No. 3, pp. 316-337.
25. Holcomb, J.L., Upchurch, R.S., Okumus, F. (2007), "Corporate social responsibility: what are the top hotels companies reporting?" in International Journal of Contemporary Hospitality Management, Vol. 19, No. 6, pp. 461-475.
26. Hooghiemstra, R. (2000), "Corporate communication and impression management: new perspectives why companies engage in social reporting" in Journal of Business Ethics, Vol. 27, No. 1, pp. 55-68.
27. Hsieh, H., Shannon, S.E. (2005), "Three approaches to qualitative content analysis" in Qualitative Health Research, Vol. 15, pp. 1277-1288.
28. Hughes, S.B., Sander, J.F., Synder, J.K. (2009), "Critical accounting policy and estimate disclosures: company responses to the evolving SEC guidance" in Research in Accounting Regulation, Vol. 21, No. 1, pp. 19-33.
29. Hunter, C., Green, H. (1995), Tourism and the Environment: A Sustainable Relationship?, Routledge, London.
30. Hyatt (2012), "Corporate responsibility and environmental management at Grand Hyatt New York", available at: http://hyatt.com/hyatt/images/hotels/nycgh/NYCGH_CorporateResponsibility2.24.12.pdf (accessed 25 June 2012).
31. ICLEI (2012), "ICLEI - local governments for sustainability", available at: www.iclei.org (accessed 16 June 2012).
32. Idemudia, U. (2011), "Corporate social responsibility and developing countries: moving the critical CSR research agenda in Africa forward" in Progress in Development Studies, Vol. 11, No. 1, pp. 1-18.
33. Ite, U.E. (2004), "Multinationals and corporate social responsibility in developing countries: a case study of Nigeria" in Corporate Social Responsibility and Environmental Management, Vol. 11, No. 1, pp. 1-11.
34. Jenkins, H. (2006), "Small business champions for CSR" in Journal of Business Ethics, Vol. 67, No. 3, pp. 241-256.
35. Jones, P., Comfort, D., Hillier, D. (2006), "Reporting and reflecting on corporate social responsibility in the hospitality industry" in International Journal of Contemporary Hospitality Management, Vol. 18, No. 4, pp. 329-340.
36. Kemp, M.I. (2001), "Corporate social responsibility in Indonesia: quixotic dream or confident expectation?", Technology, Business and Society Programme, Paper No. 6, UN Research Institute for Social Development, Geneva.
37. Kivuita, M., Yambayamba, K., Fox, T. (2005), "How can corporate social responsibility deliver in Africa? Insights from Kenya and Zambia" in Perspectives on Corporate Social Responsibility for Environment and Development, No. 3, pp. 1-5.
38. Kutay, K. (1989), "The new ethic in adventure travel" in Buzzworm: The Environmental Journal, Vol. 1, No. 4, pp. 31-33.
39. Lane, B. (1990), "Spreading the tourist load", The Observer, February 4.
40. Lyon, T.P., Maxwell, J.W. (2011), "Greenwash: corporate environmental disclosure under threat of audit" in Journal of Economics and Management Strategy, Vol. 20, pp. 3-41.
41. McWilliams, A., Siegel, D. (2000), "Corporate social responsibility and financial performance: correlation or misspecification" in Strategic Management Journal, Vol. 21, No. 5, pp. 603-609.
42. Malan, D. (2005), "Corporate citizens, colonialists, tourist or activists: ethical challenges facing South African corporations in Africa" in Journal of Corporate Citizenship, Vol. 18, Summer, pp. 49-60.
43. Maphosa, F. (1997), "Corporate social responsibility in Zimbabwe: a content analysis of mission statements and annual reports" in Zambezia, XXIV, II, pp. 181-193.
44. Meikles (2012), "About Meikles hotel", available at: www.meikles.com/about (accessed 12 March 2012).
45. Merwe, M.v.d., Wocke, A. (2007), "An investigation into responsible tourism practices in the South African hotel industry" in South African Journal of Business Management, Vol. 38, No. 2, pp. 1-15.
46. Mishra, P.P., Jagannath, H.P. (2008), "Corporate social responsibility in coal mining: a case of Singareni Collieries Company Limited", available at: www.ecoinsee.org/fbconf/Sub%20Theme%20C/Prajana.pdf (accessed 16 February 2012).
47. Mohardt, J.E. (2010), "Corporate social responsibility and sustainability reporting on the internet" in Business Strategy and the Environment, Vol. 19, pp. 436-452.
48. Naor, J. (1982), "A new approach to multinational social responsibility" in Journal of Business Ethics, Vol. 1, pp. 219-225.
49. Neu, D., Warsame, H., Pedwell, K. (1998), "Managing public impressions: environmental disclosures in annual reports" in Accounting, Organisations and Society, Vol. 23, No. 3, pp. 265-282.
50. Nik Ahmad, N.Z., Sulaiman, M. (2004), "Environmental disclosures in Malaysia annual reports: a legitimacy theory perspective" in International Journal of Commerce and Management, Vol. 14, No. 1, pp. 44-58.
51. Papaspyropoulos, K., Blioumis, V., Christodoulou, A.S. (2010), "Environmental reporting in Greece: the Athens stock exchange" in African Journal of Business Management, Vol. 4, No. 13, pp. 2693-2704.
52. Patten, D. (2002), "The relation between environmental performance and environmental reporting: a research note" in Accounting, Organisations and Society, Vol. 27, pp. 763-773.
53. Pollach, I., Scharl, A., Weichselraun, A. (2009), "Web content mining for comparing corporate and third party online reporting: a case study of solid waste management" in Business Strategy and Environment, Vol. 18, No. 3, pp. 137-148.
54. Rainbow Tourism Group (2010), "Annual report", available at: www.rtg.co.zw/group/group-financials/category/2-annual-reports.html (accessed 5 March 2012).
55. Rainbow Tourism Group (2012), "Sustainable development", available at: http://rtgafrica.com/about/sustainable-development/ (accessed 24 September 2012).
56. Roche, J. (2000), "Singapore: corporate, social and responsible but no corporate social responsibility", available at: http://mhcinternational.com/monthly-features/articles/136-singapore-corporate-social-and-responsible-but-no-corporate-social-responsibility (accessed 10 June 2012).
57. Sharma, S., Henriques, I. (2005), "Stakeholder influences on sustainability practices in the Canadian forest products industry" in Strategic Management Journal, Vol. 26, pp. 159-180.
58. Skinner, C., Mersham, G. (2008), "Corporate social responsibility in South Africa: emerging trends" in Society and Business Review, Vol. 3, No. 3, pp. 239-255.
59. Spence, C. (2009), "Social and environmental reporting and the corporate ego" in Business strategy and Environment, Vol. 18, No. 4, pp. 254-265.
60. Spence, I.J. (2007), "CSR and small businesses in a European context: the four Cs of CSR and small business research agenda" in Business and Society Review, Vol. 112, No. 4, pp. 535-552.
61. Spence, M. (1973), "Job market signaling" in The Quarterly Journal of Economics, Vol. 87, No. 3, pp. 355-374.
62. Stevens, J.M., Steensma, H.K., Harrison, D.A., Conchran, P.L. (2005), "Symbolic or substantive document? The influence of ethics codes on financial executives' decisions" in Strategic Management Journal, Vol. 26, pp. 181-195.
63. Stray, S. (2008), "Environmental reporting: the UK water and energy industries: a research note" in Journal of Business Ethics, Vol. 80, No. 4, pp. 697-710.
64. Suchman, M.C. (1995), "Managing legitimacy: strategic and institutional approaches" in Academy of Management Review, Vol. 20, No. 3, pp. 571-610.
65. Synckers, T. (2006), "Evading corporate social responsibility through tax avoidance" in Visser, W., McIntosh, M. and Middleton, C. (Eds.), Corporate Citizenship in Africa: Lessons from the Past, Paths to the Future, Greenleaf Publishing, Sheffield, pp. 67-69.
66. Tesch, R. (1990), Qualitative Research: Analysis Types and Software Tools, Palmer, Bristol, PA.
67. UNWTO News (2010), Tourism Outlook 2010, UNWTO, Madrid.
68. Van Staden, C.J., Hooks, J. (2007), "A comprehensive comparison of corporate environmental reporting and responsiveness" in British Accounting Review, Vol. 39, No. 3, pp. 197-210.
69. Visser, W. (2006), "Research on corporate citizenship in Africa: a ten year review" in Visser, W., McIntosh, M. and Middleton, C. (Eds.), Corporate Citizenship in Africa: Lessons from the Past, Paths to the Future, Greenleaf Publishing, Sheffield, pp. 18-28.
70. Visser, W. (2007), "Corporate social responsibility in developing countries" in Crane, A., McWilliams, A. and Matten, D. (Eds.), The Oxford Handbook of Corporate Social Responsibility, Oxford University Press, Oxford, pp. 473-499.
71. Warhurst, A. (1998), "Corporate social responsibility and the mining industry", paper presented at to Euremines, Brussels, 4 June.
72. Welford, R. (2004), "Corporate social responsibility in Europe and Asia: critical elements and best practice" in Journal of Corporate Citizenship, Vol. 13, pp. 31-47.
73. Youell, R. (1998), Tourism: An Introduction, Longman, New York, NY.
74. Campbell, L.J. (2007), "Why should corporations behave in socially responsible ways? An institutional theory of sustainable practices: the case of New Zealand" in Journal of Cleaner Production, Vol. 15, Nos 8/9, pp. 729-740.
75. Deegan, C., Rankin, M., Tobin, J. (2002), "An examination of the corporate social responsibility and environmental disclosure of BHP from 1983-1997: a test of legitimacy theory" in Accounting, Auditing & Accountability Journal, Vol. 15, No. 3, pp. 312-343.
76. Gray, R.H., Kouhy, R., Lavers, S. (1995), "Corporate social and environmental reporting: a review of the literature and a longitudinal study of UK disclosure" in Accounting, Auditing & Accountability Journal, Vol. 8, No. 2, pp. 47-77.