Design-of-use and design-in-use by customers in differentiating value creation

CIRP Annals - Manufacturing Technology

Volumn 62, Issue 1, 2013, Pages 103-106

  Hara, T ^a   Shimada, S ^a   Arai, T ^b  

^a UNIVERSITY OF TOKYO   (Japan)

^b SHIBAURA INSTITUTE OF TECHNOLOGY   (Japan)

Author keywords

Design Customization Value creation

Indexed keywords

ADAPTIVE DESIGNS; ADAPTIVE VALUE; CONFIGURATION DESIGNS; DIFFERENT CLASS; PRODUCTS AND SERVICES; TRAVEL AGENCY; VALUE CREATION;

CUSTOMER SATISFACTION; SALES;

DESIGN;

EID: 84878853892     PISSN: 00078506     EISSN: 17260604     Source Type: Journal    
DOI: 10.1016/j.cirp.2013.03.080     Document Type: Article

References (16)

1. T. Tomiyama Design Methodologies: Industrial and Educational Applications CIRP Annals - Manufacturing Technology 58 2 2009 543 565
2. J. Redstrom Towards User Design? On the Shift from Object to User as the Subject of Design Design Studies 2 27 2006 123 139
3. Y. Duttrich, S. Eriksén, and C. Hansson PD in the Wild; Evolving Practices of Design in Use T. Binder, J. Gregory, I. Wager, PDC 02 Proceedings of the Participatory Design Conference 2002 124 133
4. 2 CIRP Annals - Manufacturing Technology 59 2 2010 607 627
5. T. Hara Service CAD System to Integrate Product Behavior and Service Activity for Total Value CIRP Journal of Manufacturing Science & Technology, CIRP 1 4 2009 262 271
6. T. Hara, and T. Arai Encourage Non-Designer's Design: Sustainable Value Creation in Manufacturing Products and Services CIRP Annals - Manufacturing Technology 60 1 2012 171 174
7. M.M. Tseng, and X. Du Design by Customers for Mass Customization Products CIRP Annals - Manufacturing Technology 47 1 1997 103 106
8. K. Ueda Value Creation and Decision-making in Collaborative Society CIRP Annals - Manufacturing Technology 58 2 2009 681 700
9. A. Henderson, and M. Kyng There's No Place Like Home: Continuing Design in Use J. Greenbaum, M. Kyng, Design At Work: Cooperative Design of Computer Systems 1991 L. Erlbaum Associates Hillsdale, NJ 219 240
10. A. Botero, K.-H. Kommonen, and S. Marttila Expanding Design Space: Design-in-Use Activities and Strategies Proceedings of the DRS Conference on Design and Complexity 2010
11. M.M. Tseng, and X.J. Jiao Design for Mass Customization CIRP Annals - Manufacturing Technology 45 1 1996 153 156
12. K. Oizumi Supporting System for Tour Lineup Design based on Tour Service Modeling Proceedings of CIRP IPS2 Conference 2012, CIRP 2012 143 148
13. V.A. Zeithaml, L.L. Berry, and A. Parasuraman The Nature and Determinants of Customer Expectations of Service Journal of the Academy of Marketing Science 21 1 1993 1 12
14. S. Shimada, J. Ota, and T. Hara Analyzing Customers Expectation on Service for Encouraging Participatory Design Proceedings of CIRP IPS2 Conference 2012, CIRP 2012 257 262
15. Y. Trope, and N. Liberman Temporal Construal Psychological Review 110 3 2003 403 421
16. S. Sampson, and C. Froehle Foundations and Implications of a Proposed Unified Services Theory Production and Operations Management 15 2 2006 329 343