Public framing organizational crisis situations: Social media versus news media

Public Relations Review

Volumn 39, Issue 3, 2013, Pages 229-231

  Van der Meer, Toni G L A ^a   Verhoeven, Piet ^a  

^a UNIVERSITY OF AMSTERDAM   (Netherlands)

Author keywords

Automated content analysis; Crisis communication; Crisis framing; Social media; Twitter

Indexed keywords

EID: 84878377376     PISSN: 03638111     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.pubrev.2012.12.001     Document Type: Article

References (6)

1. Hellsten I., Dawson J., Leydesdorff L. Implicit media frames: automated analysis of public debate on artificial sweeteners. Public Understanding of Science 2010, 19:590-608.
2. Leydesdorff L., Hellsten I. Measuring the meaning of words in contexts: An automated analysis of controversies about 'Monarch Butterflies', 'Frankenfoods', and 'stem cells'. Scientometrics 2006, 67:231-258.
3. Liu B.F. Distinguishing how elite newspapers and A-list blogs cover crises: Insights for managing crises online. Public Relations Review 2010, 36:28-34.
4. Liu B.F., Asutin L., Jin Y. How publics respond to crisis communication strategies: The interplay of information form and source. Public Relations Review 2011, 37:345-353.
5. Schultz F., Kleinnijenhuis J., Oegema D., Utz S., Van Atteveldt W. Strategic framing in the BP crisis: A semantic network analysis of associative frames. Public Relations Review 2012, 38:97-107.
6. Xenos M. New mediated deliberation: Blog and press coverage of the Alito nomination. Journal of Computer-Mediated Communication 2008, 13(2):485-503.