'Othering' in service encounters: How a professional mindsetcan hinder user innovation inservices

User-based Innovation in Services

Volumn , Issue , 2011, Pages 45-70

  Sundbo, Donna ^a  

^a ROSKILDE UNIVERSITY   (Denmark)

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EID: 84878269967     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter

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