Promoting transparency and accountability through ICTs, social media, and collaborative e-government

Transforming Government: People, Process and Policy

Volumn 6, Issue 1, 2012, Pages 78-91

  Bertot, John Carlo ^a   Jaeger, Paul T ^a   Grimes, Justin M ^a  

^a UNIVERSITY OF MARYLAND   (United States)

Author keywords

Accountability; Citizen participation; Collaboration; Communication technologies; Crowdsourcing; E government; Information technology; Social media; Transparency

Indexed keywords

EID: 84858392690     PISSN: 17506166     EISSN: None     Source Type: Journal    
DOI: 10.1108/17506161211214831     Document Type: Article

References (65)

1. Anderson, T.B. (2009), "E-government as an anti-corruption strategy" in Information Economics and Policy, Vol. 21, pp. 201-10.
2. Axelsson, K., Melin, U. and Lindgren, I. (2010), "Exploring the importance of citizen participation and involvement in e-government projects: practice, incentives, and organization" in Transforming Government: People, Process and Policy, Vol. 4, pp. 299-321.
3. Barr, S. (2008), "Agencies share information by taking a page from Wikipedia", Washington Post, available at: www.washingtonpost.com/wp-dyn/content/article/2008/01/27/AR2008012701655.html?sub=AR (accessed 28 January).
4. Bertot, J.C., Jaeger, P.T. and Grimes, J.M. (2010a), "Crowd-sourcing transparency: ICTs, social media, and government transparency initiatives" in Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration online: Challenges and Opportunities, 2010, dg.o. Digital Government Society of North America, Puebla, Mexico, 17-20 May, pp. 51-8.
5. Bertot, J.C., Jaeger, P.T. and Grimes, J.M. (2010b), "Using ICTs to create a culture of transparency: e-government and social media as openness and anti-corruption tools for societies" in Government Information Quarterly, Vol. 27, pp. 264-71.
6. Bertot, J.C., Jaeger, P.T. and Hansen, D. (2012), "The impact of polices on government social media usage: issues, challenges, and recommendations" in Government Information Quarterly, Vol. 29, No. 1, pp. 30-40.
7. Bertot, J.C., Jaeger, P.T., Munson, S. and Glaisyer, T. (2010c), "Engaging the public in open government: the policy and government application of social media technology for government transparency" in IEEE Computer, Vol. 43, No. 11, pp. 53-9.
8. Bhatnagar, S. (2003), "E-government and access to information", Global Corruption Report 2003, Transparency International, Washington, DC.
9. Boyd, D.M. and Ellison, N.B. (2007), "Social network sites: definition, history, and scholarship" in Journal of Computer-Mediated Communication, Vol. 13, No. 1, pp. 210-30.
10. Brito, J. (2008), "Hack, mash,& peer: Crowdsourcing government transparency" in Columbia Science & Technology Law Review, Vol. 9, pp. 119-57.
11. Brown, E. and Cloke, J. (2004), "Neoliberal reform, governance, and corruption in the South: assessing the international anti-corruption crusade" in Antipode, Vol. 36, No. 2, pp. 272-94.
12. Bruns, A. (2008), "Life beyond the public sphere: towards a networked model for political deliberation" in Information Polity, Vol. 13, pp. 65-9.
13. Chang, A. and Kannan, P.K. (2008), Leveraging Web 2.0 in Government, IBM Center for the Business of Government, Washington, DC.
14. Cho, Y.H. and Choi, B.D. (2004), "E-government to combat corruption: The case of Seoul Metropolitan Government" in International Journal of Public Administration, Vol. 27, pp. 719-35.
15. Cohen, N. (2009), "Twitter on the barricades: six lessons learned" in New York Times (Week in Review), 12 June, p. 4.
16. Cullier, D. and Piotrowski, S.J. (2009), "Internet information-seeking and its relation to support for access to government records" in Government Information Quarterly, Vol. 26, pp. 441-9.
17. Dawes, S.S. (2010), "Stewardship and usefulness: policy principles for information-based transparency" in Government Information Quarterly, Vol. 27, pp. 377-83.
18. Drapeau, M. and Wells, L. (2009), Social Software and National Security: An Initial Net Assessment, Center for Technology and National Security Policy, National Defense University, available at: www.ndu.edu/ctnsp/Def_Tech/DTP61.
19. Flak, L.S., Dertz, W., Jansen, A., Krogstie, J., Spjelkavik, I. and Ølnes, S. (2009), "What is the value of eGovernment - and how can we actually realize it?" in Transforming Government: People, Process and Policy, Vol. 3, pp. 220-6.
20. Fuchs, M. (2006), "Judging secrets: the role courts should play in preventing unnecessary secrecy" in Administrative Law Review, Vol. 58, pp. 131-76.
21. Godwin, B. (2008), "Matrix of Web 2.0 technology and government", USA.gov, available at: www.usa.gov/webcontent/technology/other_tech.shtml.
22. Golbeck, J., Grimes, J.M. and Rogers, A. (2010), "Twitter use by the US Congress" in Journal of the American Society for Information Science and Technology, Vol. 61, pp. 1612-21.
23. Hanson, E.C. (2008), The Information Revolution and World Politics, Rowman & Littlefield, Lanham, MD.
24. Heeks, R. (2005), "E-government as a carrier of context" in Journal of Public Policy, Vol. 25, pp. 51-74.
25. Hughes, M. (2011), "The challenges of informed citizen participation in change" in Transforming Government: People, Process and Policy, Vol. 5, pp. 68-80.
26. Jaeger, P.T. and Bertot, J.C. (2010), "Transparency and technological change: ensuring equal and sustained public access to government information" in Government Information Quarterly, Vol. 27, pp. 371-6.
27. Jaeger, P.T., Paquette, S. and Simmons, S.N. (2010), "Information policy in national political campaigns: a comparison of the 2008 campaigns for President of the United States and Prime Minister of Canada" in Journal of Information Technology & Politics, Vol. 7, pp. 1-16.
28. Kim, S., Kim, H.J. and Lee, H. (2009), "An institutional analysis of an e-government system for anti-corruption: the case of OPEN" in Government Information Quarterly, Vol. 26, pp. 42-50.
29. Kolstad, I. and Wiig, A. (2009), "Is transparency the key to reducing corruption in resource-rich countries?" in World Development, Vol. 37, pp. 521-32.
30. Kolstad, I., Wiig, A. and Williams, A. (2009), "Mission improbable: does petroleum-related aid address the resource curse?" in Energy Policy, Vol. 37, pp. 954-65.
31. Laris, M. (2009), "O brave new world that has such avatars in it", Washington Post, available at: www.washingtonpost.com (accessed 4 January).
32. Lipowicz, A. (2009), "4 reasons why e-records are still a mess", Federal Computer Week, available at: www.fcw.com/Articles/2009/03/09/policy-email-records.aspx (accessed 6 March).
33. Lord, K.M. (2006), The Perils and Promise of Global Transparency, University Press of New York, Albany, NY.
34. McDermott, P. (2010), "Building open government" in Government Information Quarterly, Vol. 27, pp. 401-13.
35. Meagher, P. (2005), "Anti-corruption agencies: Rhetoric versus reality" in Journal of Policy Reform, Vol. 8, pp. 69-103.
36. Mehlum, H., Moene, K. and Torvik, R. (2006), "Institutions and the resource curse" in The Economic Journal, Vol. 116, pp. 1-20.
37. Miller, E. (2009), "The Veterans Administration Goes Web 2.0", The Sunlight Foundation Blog, available at: http://blog.sunlightfoundation.com/taxonomy/term/Facebook/.
38. Mulgan, R. (2007), "Truth in government and the politicization of public service advice" in Public Administration, Vol. 85, pp. 569-86.
39. Noveck, B.E. (2008), "Wiki-government" in Democracy: A Journal of Ideas, Vol. 7, pp. 31-43.
40. Osimo, D. (2008), Web 2.0 in Government: Why and How?, Institute for Prospective Technological Studies, Washington, DC.
41. Panagiotopoulos, P., Sams, S., Elliman, T. and Fitzgerald, G. (2011), "Do social networking groups support online petitions?" in Transforming Government: People, Process and Policy, Vol. 5, pp. 20-31.
42. Porter, J. (2008), Designing for the Social Web, New Riders Press, Thousand Oaks, CA.
43. Quinn, A.C. (2003), "Keeping the citizenry informed: early congressional printing and 21st century information policy" in Government Information Quarterly, Vol. 20, pp. 281-93.
44. Relly, J.E. and Sabharwal, M. (2009), "Perceptions of transparency of government policymaking: a cross-national study" in Government Information Quarterly, Vol. 26, pp. 148-57.
45. Reylea, H.C. (2009), "Federal freedom of information policy: highlights of recent developments" in Government Information Quarterly, Vol. 26, pp. 314-20.
46. Roberts, A. (2006), Blacked Out: Government Secrecy in the Information Age, Cambridge University Press, New York, NY.
47. Robinson, D., Yu, H., Zeller, W.P. and Felten, E.W. (2009), "Government data and the invisible hand" in Yale Journal of Law & Technology, Vol. 11, pp. 160-75.
48. Robinson, J.A., Torvik, R. and Verdier, T. (2006), "Political foundations of the resource curse" in Journal of Development Economics, Vol. 79, pp. 447-68.
49. Shim, D.C. and Eom, T.H. (2008), "E-government and anti-corruption: empirical analysis of international data" in International Journal of Public Administration, Vol. 31, pp. 298-316.
50. Shuler, J.A., Jaeger, P.T. and Bertot, J.C. (2010), "Implications of harmonizing e-government principles and the Federal Depository Library Program (FDLP)" in Government Information Quarterly, Vol. 27, pp. 9-16.
51. Snyder, C. (2009), "Government agencies make friends with new media", Wired, 25 March, available at: http://blog.wired.com/business/2009/03/government-agen.html.
52. Stiglitz, J.E. (2002a), "Information and the change in the paradigm in economics" in American Economic Review, Vol. 92, pp. 460-501.
53. Stiglitz, J.E. (2002b), "On liberty, the right to know and public discourse: the role of transparency in public life" in Gibney, M. (Ed.), Globalizing Rights, Oxford University Press, Oxford, pp. 115-56.
54. Tepper, M. (2003), "The rise of social software" in NetWorker, Vol. 7, No. 3, pp. 18-23.
55. Thibodeau, P. (2009), "New federal CIO Vivek Kundra wants a Web 2.0 government", ComputerWorld, available at: www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9129043 (accessed 5 March).
56. von Waldenberg, W. (2004), "Electronic government and development" in European Journal of Development Research, Vol. 16, pp. 417-32.
57. United Nations (2008), United Nations Convention Against Corruption, United Nations, New York, NY.
58. Waheduzzaman (2010), "Value of people's participation for good governance in developing countries" in Transforming Government: People, Process and Policy, Vol. 4, No. 4, pp. 386-402.
59. White House (2009), Open Government: A Progress Report to the America People, White House, Washington, DC.
60. Wigand, F.D. (2010), "Twitter takes wing in government: diffusion, roles, and management" in Proceedings of the 11th Annual international Digital Government Research Conference on Public Administration Online: Challenges and Opportunities, dg.o. Digital Government Society of North America, Puebla, Mexico, 17-20 May, pp. 66-71.
61. World Bank (2004), Making Services Work for the Poor: World Development Report, World Bank, Washington, DC.
62. Wyld, D. (2008), The Blogging Revolution: Government in the Age of Web 2.0, IBM Center for the Business of Government, Washington, DC.
63. Kauffman, T. (2007), "Feds dive into the blogosphere", Federal Times, available at: www.federaltimes.com/index.php?S=3097413 (accessed 9 October).
64. Sternstein, A. (2006), "Web 2.0 for feds", Federal Computer Week, available at: www.fcw.com/print/12_42/news/96857-1.html (accessed 20 November).
65. Tapscott, D., Williams, A.D. and Herman, D. (2007), "Government 2.0: transforming government and governance for the twenty-first century", New Paradigm, Vol. 1.