Transforming city government: A case study of philly311

ACM International Conference Proceeding Series

Volumn , Issue , 2012, Pages 310-319

  Nam, Taewoo ^a   Pardo, Theresa A ^a  

^a STATE UNIVERSITY OF NEW YORK   (United States)

Author keywords

311 Non emergency service; Contact center; Customer service

Indexed keywords

311 NON-EMERGENCY SERVICE; CONTACT CENTERS; CUSTOMER SERVICES; EFFICIENT RESOURCE ALLOCATION; GOVERNMENT OFFICIALS; IN-DEPTH INTERVIEWS; MUNICIPAL SERVICES; SERVICE LEVEL AGREEMENTS;

EMERGENCY SERVICES; PUBLIC UTILITIES;

GOVERNMENT DATA PROCESSING;

EID: 84877272247     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2463728.2463787     Document Type: Conference Paper

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