The impact of shaping on knowledge reuse for organizational improvement with Wikis

MIS Quarterly: Management Information Systems

Volumn 37, Issue 2, 2013, Pages 455-469

  Majchrzak, Ann ^a,b   Wagner, Christian ^c   Yates, Dave ^d  

^a UNIVERSITY OF SOUTHERN CALIFORNIA   (United States)

^b ESADE BUSINESS SCHOOL   (Spain)

^c CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^d USAF   (United States)

Author keywords

Intranet; KMS; Knowledge breadth; Knowledge depth; Knowledge management; Knowledge reuse; Shaping; Transactive memory; Wiki

Indexed keywords

BEHAVIORAL RESEARCH; INTRANETS;

KNOWLEDGE BREADTH; KNOWLEDGE DEPTH; KNOWLEDGE REUSE; SHAPING; TRANSACTIVE MEMORY; WIKI;

KNOWLEDGE MANAGEMENT;

EID: 84876848283     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.25300/MISQ/2013/37.2.07     Document Type: Article

References (69)

1. Aiken, L. S., and West, S. G. 1991. Multiple Regression: Testing and Interpreting Interactions, Newbury Park, CA: Sage.
2. Alavi, M., and Leidner, D. E. 2001. "Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues", MIS Quarterly (25:1), pp. 107-136.
3. Allen, T. J. 1977. Managing the Flow of Technology: Technology Transfer and the Dissemination of Technological Information Within the R&D Organization, Cambridge, MA: MIT Press.
4. Armstrong, J. S., and Overton, T. S. 1977. "Estimating Nonresponse Bias in Mail Surveys", Journal of Marketing Research (14:3), pp. 396-402.
5. Bock, G. W., Zmud, R. W., Kim, Y. G., and Lee, J. N. 2005. "Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate", MIS Quarterly (29:1), pp. 87-111.
6. Boland, R. J., and Tenkasi, R. V. 1995. "Perspective Making and Perspective Taking", Organization Science (6:4), pp. 350-372.
7. Butler, B. S. 2001. "Membership Size, Communication Activity, and Sustainability: A Resource-Based Model of Online Social Structures", Information Systems Research (12:4), pp. 346-362.
8. Butler, B. S., Sproull, L., Kiesler, S., and Kraut, R. E. 2007. "Community Effort in Online Groups: Who Does the Work and Why?", in Leadership at a Distance, S. Weisband and L. Atwater (eds.), Mahwah, NJ: Erlbaum.
9. Carte, T. A., and Russell, C. J. 2003. "In Pursuit of Moderation: Nine Common Errors and Their Solutions", MIS Quarterly (27:3), pp. 479-501.
10. Cenfetelli, R. T., and Bassellier, G. 2009. "Interpretation of Formative Measurement in Information Systems Research", MIS Quarterly (33:4), pp. 689-707.
11. Chin, W. 1998. "Issues and Opinion on Structural Equation Modeling", MIS Quarterly (22:1), pp. vii-xvi.
12. Chin, W. W., Marcolin, B. L., and Newsted, P. R. 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects", Information Systems Research (14:2), pp. 189-217.
13. nd ed.), Hillsdale, NJ: Erlbaum.
14. Constant, D., Sproull, L., and Kiesler, S. 1996. "The Kindness of Strangers: The Usefulness of Weak Ties for Technical Advice", Organization Science (7:2), pp. 119-135.
15. Cress, U., and Kimmerle, J. 2008. "A Systemic and Cognitive View on Collaborative Knowledge Building with Wikis", International Journal of Computer-Supported Collaborative Learning (3:2), pp. 105-122.
16. Ericsson, K. A. and Lehmann, A. C. 1996. "Expert and Exceptional Performance: Evidence on Maximal Adaptations on Task Constraints", Annual Review of Psychology (47), pp. 273-305.
17. Faraj, S., Jarvenpaa, S., and Majchrzak, A. 2011. "Knowledge Collaboration in Online Communities", Organization Science (22:5), pp. 1224-1239.
18. Fulk, J., Heino, R., Flanagin, A. J., Monge, P. R., and Bar, F. 2004. "A Test of the Individual Action Model for Organizational Information Commons", Organization Science (15:5), pp. 569-585.
19. Garud, R., and Kumaraswamy, A. 2005. "Vicious and Virtuous Circles in the Management of Knowledge: The Case of Infosys Technologies", MIS Quarterly (29:1), pp. 9-33.
20. Gefen, D., Rigdon, E. E., and Straub, D. W. 2011. "Editor's Comment: An Update and Extension to SEM Guidelines for Administrative and Social Science Research", MIS Quarterly (35:2), pp. iii-xiv.
21. Gefen, D., and Straub, D. 2005. "A Practical Guide to Factorial Validity Using PLSGraph: Tutorial and Annotated Example", Communications of the AIS (16), pp. 91-109.
22. Goodhue, D., Lewis, W., and Thompson, W. 2007. "Statistical Power in Analyzing Interaction Effects: Questioning the Advantage of PLS with Product Indicators", Information Systems Research (18:2), pp. 211-227.
23. Grant, R. M. 1996a. "Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration", Organization Science (7:4), pp. 375-387.
24. Grant, R. M. 1996b. "Toward a Knowledge-Based Theory of the Firm", Strategic Management Journal (17), pp. 109-122.
25. Griffith, T. L., and Neale, M. A. 2001. "Information Processing in Traditional, Hybrid, and Virtual Teams: From Nascent Knowledge to Transactive Memory", Research in Organizational Behavior (23), pp. 379-421.
26. Hinds, P. and Pfeffer, J. 2003. "Why Organizations Don't 'Know What They Know': Cognitive and Motivational Factors Affecting the Transfer of Knowledge", in Sharing Expertise: Beyond Knowledge Management, M. S. Ackerman, V. Pipek, and V. Wulf (eds.), Cambridge, MA: MIT Press, pp. 3-26.
27. Hollingshead, A. B. 1998. "Retrieval Processes in Transactive Memory Systems" Journal of Personality and Social Psychology (74:3), pp. 659-671.
28. Hollingshead, A. B., Fulk, J., and Monge, P. 2002. "Fostering Intranet Knowledge Sharing: An Integration of Transactive Memory and Public Goods Approaches", in Distributed Work, P. Hinds, and S. Kiesler (eds.), Cambridge, MA: MIT Press, pp. 335-355.
29. Jarvenpaa, S. L. and Majchrzak, A. 2008. "Knowledge Collaboration Among Professionals Protecting National Security: Role of Transactive Memories in Ego-Centered Knowledge Networks", Organization Science (19:2), pp. 260-279.
30. Kalman, M. E., Monge, P., Fulk, J., and Heino, R. 2002. "Motivations to Resolve Communication Dilemmas in Database-Mediated Collaboration", Communication Research (29:2), pp. 125-154.
31. Kane, G. C., and Fichman, R. G. 2009. "The Shoemaker's Children: Using Wikis for Information Systems Teaching, Research, and Publication", MIS Quarterly (33:1), pp. 1-17.
32. Kankanhalli, A., Tan, B. C. Y., and Wei, K.-K. 2005. "Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation", MIS Quarterly (29:1), pp. 113-143.
33. Kogut, B., and Zander, U. 1992. "Knowledge of the Firm, Combinative Capabilities, and the Replication of Technology", Organization Science (3:3), pp. 383-397.
34. Korfiatis, N. and Naeve, A. 2005. "Evaluating Wiki Contributions Using Social Networks: A Case Study on Wikipedia", in Proceedings of the First On-Line Conference on Metadata and Semantics Research, November 21-30.
35. Lewis, K. 2003. "Measuring Transactive Memory Systems in the Field: Scale Development and Validation", Journal of Applied Psychology (88:4), pp. 587-604.
36. Lewis, K., and Herndon, B. 2011. "TMSs: Current Issues and Future Research Directions", Organization Science (22:5), pp. 1254-1265.
37. Liang, H., Saraf, N., Hu, Q., and Xue, Y. 2007. "Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management", MIS Quarterly (31:1), pp. 59-87.
38. Lindell, M. K., and Whitney, D. J. 2001. "Accounting for Common Method Variance in Cross-sectional Research Designs", Journal of Applied Psychology (86:1), pp. 114-121.
39. Majchrzak, A. 2009. "Comment: Where Is the Theory in Wikis?", MIS Quarterly (33:1), pp. 18-20.
40. Majchrzak, A., Cooper, L. P., and Neece, O. E. 2004. "Knowledge Reuse for Innovation", Management Science (50:2), pp. 174-188.
41. Mann, J., Rozwell, C., and Drakos, N. 2010. Gartner's View on Knowledge Management, 2010. Gartner Research Report G00175604, Gartner, Inc., Stamford, CT.
42. Markus, M. L. 2001. "Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success", Journal of Management Information Systems (18:1), pp. 57-93.
43. Mathieson, K., Peacock, E., and Chin, W. W. 2001. "Extending the Technology Acceptance Model: The Influence of Perceived User Resources", Data Base for Advances in Information Systems (32:3), pp. 86-112.
44. Mitchell, V. L. 2006. "Knowledge Integration and Information Technology Project Performance", MIS Quarterly (30:4), pp. 919-939.
45. Moran, P., and Ghoshal, S. 1999. "Markets, Firms, and the Process of Economic Development", Academy of Management Review (24:3), pp. 390-412.
46. Moreland, R. L. and Argote, L. 2003. "Transactive Memory in Dynamic Organizations", in Leading and Managing People in the Dynamic Organization, R. S. Peterson and E. A. Mannix (eds.), Mahwah, NJ: Erlbaum, pp. 135-162.
47. Petter, S., Straub, D., and Rai, A. 2007. "Specifying Formative Constructs in Information Systems Research", MIS Quarterly (31:4), pp. 623-656.
48. Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., and Podsakoff, N. P. 2003. "Common Method Biases in Behavioral Research: A Critical Review of the Literature and Recommended Remedies", Journal of Applied Psychology (88:5), pp. 879-903.
49. Postrel, S. 2002. "Islands of Shared Knowledge: Specialization and Mutual Understanding in Problem Solving Teams", Organization Science (13:3), pp. 303-320.
50. Preece, J. and Shneiderman, B. 2009. "The Reader-to-Leader Framework: Motivating Technology-Mediated Social Participation", IEEE Transactions on Human-Computer Interaction (1:1), pp. 13-32.
51. Proctor, R. W., and Dutta, A. 1995. Skill Acquisition and Human Performance, Thousand Oaks, CA: Sage.
52. Reagans, R., and McEvily, B. 2003. "Network Structure and Knowledge Transfer: The Effects of Cohesion and Range", Administrative Science Quarterly (48:2), pp. 240-267.
53. Reinhold, S. 2006. "Wikitrails: Augmenting Wiki Structure for Collaborative, Interdisciplinary Learning", in Proceedings of WikiSym'06-2006 International Symposium on Wikis, pp. 47-57.
54. Reis, H. T., and Gable, S. L. 2000. "Event-Sampling and Other Methods for Studying Everyday Experience", in Handbook of Research Methods in Social and Personality Psychology, H. T. Reis and C. M. Judd (eds.), Cambridge, UK: Cambridge University Press, pp. 190-222.
55. Ren, Y., Carley, K. and Argote, L. 2006. "The Contingent Effects of Transactive Memory: When Is it More Beneficial to Know What Others Know?", Management Science (52:5), pp. 671-682.
56. Ringle, C. M., Sarstedt, M., and Straub, D. W. 2012. "Editor's Comments: A Critical Look at the Use of PLS-SEM in MIS Quarterly", MIS Quarterly (36:1), iii-xiv.
57. Roberts, J., Hann, I.-H., and Slaughter, S. 2006. "Understanding the Motivations, Participation, and Performance of Open Source Software Developers: A Longitudinal Study of the Apache Projects", Management Science (52:7), pp. 984-999.
58. Rogelberg, S. G., Luong, A., Sederburg, M. E., and Cristol, D. S. 2000. "Employee Attitude Surveys: Examining the Attitudes of Noncompliant Employees", Journal of Applied Psychology (85:2), pp. 284-293.
59. Rozwell, C. 2009. "Socialization of Knowledge Management Drives Greater Reuse", Gartner Research Report G00167449, Gartner, Inc., Stamford, CT.
60. Sivo, S. A., Saunders, C., Chang, Q., and Jiang, J. J. 2006. "How Low Should You Go? Low Response Rates and the Validity of Inference in IS Questionnaire Research", Journal of the AIS (7:6), pp. 351-414.
61. Stewart, K. J., and Gosain, S. 2006. "The Impact of Ideology on Effectiveness in Open Source Software Development Teams", MIS Quarterly (30:2), pp. 291-314.
62. Straub, D., Boudreau, M-C., and Gefen, D. 2004. "Validation Guidelines for IS Positivist Research", Communications of the AIS (13), pp. 380-427.
63. Visser, P. S., Krosnick, J. A., and Lavrakas, P. J. 2000. "Survey Research", in Handbook of Research Methods in Social and Personality Psychology, H. T. Reis and C. M. Judd (eds.), Cambridge, UK: Cambridge University Press, pp. 223-252.
64. Wagner, C. 2004. "Wiki: A Technology for Conversational Knowledge Management and Group Collaboration", Communications of the AIS (13), pp. 256-289.
65. Wagner, C., and Bolloju, N. 2005. "Supporting Knowledge Management in Organizations with Conversational Technologies: Discussion Forums, Weblogs and Wikis", Journal of Database Management (16:2), pp. i-viii.
66. Wagner, C., and Majchrzak, A. 2007. "Enabling Customer-Centricity Using Wikis and the Wiki Way", Journal of Management Information Systems (23:3), pp. 17-43.
67. Wasko, M. M., and Faraj, S. 2005. "Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice", MIS Quarterly (29:1), pp. 35-57.
68. Wegner, D. M. 1987. "Transactive Memory: A Contemporary Analysis of the Group Mind", in Theories of Group Behavior, B. Mullen and G. R. Goethals (eds.), New York: Springer-Verlag, pp. 185-208.
69. Yates, D., Wagner, C. and Majchrzak, A. 2010. "Factors Affecting Shapers of Organizational Wikis", Journal of the American Society for Information Science and Technology (61:3), pp. 543-554.