Challenges in improving customer focus in small-sized house-building companies in Brazil

Journal of Construction in Developing Countries

Volumn 11, Issue 2, 2006, Pages 77-101

  Formoso, Carlos T ^a   Jobim, Margaret S S ^b  

^a FEDERAL UNIVERSITY OF RIO GRANDE DO SUL   (Brazil)

^b FEDERAL UNIVERSITY OF SANTA MARIA   (Brazil)

Author keywords

Customer; Measurement; Post occupancy evaluation; Satisfaction; Servicing; Value generation

Indexed keywords

EID: 84876782285     PISSN: 18236499     EISSN: 21804222     Source Type: Journal    
DOI: None     Document Type: Article

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