Mediated cues of group emotion during knowledge-work tasks: Effects on subjective and physiological responses

Interacting with Computers

Volumn 25, Issue 1, 2013, Pages 60-73

  Salminen, Mikko ^a   Ravaja, Niklas ^a,b,c   Kallinen, Kari ^a   Saari, Timo ^d  

^a HELSINKI SCHOOL OF ECONOMICS   (Finland)

^b UNIVERSITY OF HELSINKI   (Finland)

^c AALTO UNIVERSITY   (Finland)

^d TAMPERE UNIVERSITY OF TECHNOLOGY   (Finland)

Author keywords

distributed work; emotional contagion; knowledge work; psychophysiology

Indexed keywords

EXCITED STATES; PHYSIOLOGICAL MODELS; PHYSIOLOGY; PSYCHOPHYSIOLOGY; WEBSITES;

DISTRIBUTED KNOWLEDGE; DISTRIBUTED WORK; ELECTRODERMAL ACTIVITY; ELECTROMYOGRAPHIC; EMOTIONAL CONTAGION; KNOWLEDGE WORK; PHYSIOLOGICAL RESPONSE; TASK PERFORMANCE;

BEHAVIORAL RESEARCH;

EID: 84876405027     PISSN: 09535438     EISSN: None     Source Type: Journal    
DOI: 10.1093/iwc/iws006     Document Type: Article

References (51)

1. Adelman, L., Miller, S.L., Henderson, D. and Schoelles, M. (2003) Using Brunswikian theory and a longitudinal design to study how hierarchical teams adapt to increasing levels of time pressure. Acta Psychol., 112(2), 181-206. (Pubitemid 36881102)
2. Armstrong, N. and Bray, S. (1991) Physical activity patterns defined by continuous heart rate monitoring. Arch. Dis. Child., 66, 245-247.
3. Barsade, S.G. and Gibson, D.E. (2007) Why does affect matter in organizations? Acad. Manage. Perspect., 21, 36-59.
4. Barsade, S.G. (2002) The ripple effect: emotional contagion and its influence on group behavior. Admin. Sci. Quart., 47, 644-675.
5. Belkin, L.Y., Kurtzberg, T.R. and Naquin, C.E. (2006) Emotional contagion in the online environment: investigating the dynamics and implications of emotional encounters in mixed-motive situations in the electronic context. IACM 2006 Meetings Paper. Retrieved October 26, 2009, from http://ssrn.com/abstract= 913774
6. Cacioppo, J.T., Petty, R.E., Losch, M.E. and Kim, H.S. (1986) Electromyographic activity over facial muscle regions can differentiate the valence and intensity of affective reactions. J. Pers. Soc. Psychol., 50, 260-268.
7. Cohen, B.H., Davidson, R.J., Senulis, J.A., Saron, C.D. andWeisman. D.R. (1992) Muscle tension patterns during auditory attention. Biol. Psychol., 33, 133-156.
8. Derks, D., Fischer, A.H. and Bos, A.E.R. (2008) The role of emotion in computer-mediated communication: a review. Comput. Hum. Behav., 24, 766-785. (Pubitemid 351305155)
9. Dimber, U. (1997) Facial reactions: rapidly evoked emotional responses. J Psychophysiol., 11, 115-123.
10. Dimberg, U., Thunberg, M. and Elmehed, K. (2000) Unconscious facial reactions to emotional facial expressions. Psycholog. Sci., 11, 86-89.
11. Doherty, R.W. (1997) The emotional contagion scale: a measure of individual differences. J. Nonverbal Behav., 21, 131-154.
12. Ekman, P. (1992)An argument for basic emotions. Cognition Emotion, 6,169-200.
13. Forgas, J.P. (1990) Affective influences on individual and group judgments. Eur. J. Soc. Psychol., 20, 441-453.
14. Freude, G. and Ullsperger P. (2000) Slow brain potentials as a measure of effort? Applications in mental workload studies in laboratory settings. In Backs, R.W. and Boucsein, W. (eds), Engineering Psychophysiology: Issues and Applications. Lawrence Erlbaum Associates, New Jersey.
15. Fridlund, A.J. and Cacioppo, J.T. (1986) Guidelines for human electromyographic research. Psychophysiology, 23, 567-589. (Pubitemid 17201200)
16. Fowles, D.C., Christie, M.J., Edelberg, R., Grings, W.W., Lykken, D.T. and Venables. P.H. (1981) Publication recommendations for electrodermal measurements. Psychophysiology, 18, 232-239. (Pubitemid 11107416)
17. García, O., Favela, J. and Machorro, R. (1999) Emotional Awareness in Collaborative Systems. In Proc. String Processing information Retrieval Symposium International Workshop on Groupware September 21-24, p. 296. SPIRE. IEEE Computer Society, Washington, DC.
18. Gordijn, E.H., Wigboldus, D. and Yzerbyt, V. (2001) Emotional consequences of categorizing victims of negative outgroup behavior as ingroup or outgroup. Group Processes Intergroup Relat., 4, 317-326. (Pubitemid 33345370)
19. Guillory J., Spiegel, J., Drislane, M., Weiss, B., Donner, W. and Hancock, T. (2011) Upset now? Emotion Contagion in Distributeted Groups. In Proc. CHI 2011, pp. 745-748. ACM Press, NewYork.
20. Gundel, A., Drescher, J. and Turowski, J. (2000) Alertness in Airline Pilots During Night Flights: Assessment of Alertness Using EEG Measures. In Backs, R.W. and Boucsein, W. (eds), Engineering Psychophysiology: Issues and Applications. Lawrence Erlbaum Associates, New Jersey.
21. Gutwin, C., Greenberg, S. and Cockburn, A. (1996) Using Distortion-Oriented Displays to Support Workspace Awareness. In Sasse, A., Cuningham, R.J. and Winder, R. (eds), Proc. People and Computers XI, London, August 20-23, pp. 299-314. Springer, London.
22. Hancock, J.T., Gee, K., Ciaccio, K. and Lin, J.M. (2008) I'm Sad you're Sad: Emotion Contagion in CMC. In Proc. CSCW 2008, pp. 295-298. ACM Press.
23. Hatfield, E., Cacioppo, J.T. and Rapson, R.L. (1993) Emotional contagion. Curr. Dir. Psychol. Sci., 2, 96-99.
24. Hazlett, R.L. (2006) Measuring emotional valence during interactive experiences: boys at video game play. In Grinter, R., Rodden, T., Aoki, P., Cutrell, Ed., Jeffries, R. and Olson, G. (eds), Proc. SIGCHI Conf. Human Factors in Computing Systems (CHI '06), pp. 1023-1026. ACM, NewYork. (Pubitemid 44032196)
25. Jones, G.R. and George, J.M. (1998) The experience and evolution of trust: implications for cooperation and teamwork. Acad. Manage. Rev., 23, 531-546.
26. Kerr, N.L. and Tindale, R.S. (2004) Group performance and decision making. Annu. Rev. Psychol., 55, 623-55.
27. Kessler, T., and Hollbach, S. (2005) Group-based emotions as determinants of ingroup identification. J. Exp. Soc. Psychol., 41, 677-685. (Pubitemid 41487926)
28. Lang, P.J. (1980) Behavioral Treatment and Bio-Behavioral Assessment: Computer Applications. In Sidowski, J.B., Johnson, J.B. and Williams, T.A. (eds), Technology in Mental Health Care Delivery Systems, pp. 119-137.Ablex, Norwood.
29. Lang, P.J. (1995) The emotion probe. Studies of motivation and attention. Am. Psychol., 50, 372-385.
30. Lang, P.J., Greenwald, M.K., Bradley, M.M. and Hamm, A.O. (1993) Looking at pictures: affective, facial, visceral, and behavioral reactions. Psychophysiology, 30, 261-273. (Pubitemid 23108336)
31. Larsen, J.T., Norris, C.J. and Cacioppo, J.T. (2003) Effects of positive and negative affect on electromyographic activity over zygomaticus major and corrugator supercilii. Psychophysiology, 40, 776-785. (Pubitemid 37128041)
32. Larsen, R.J. and Diener, E. (1992) Promises and Problems with the Circumplex Model of Emotion. In M. Clark (ed.), Review of Personality and Social Psychology, Vol. 13, pp. 25-59. Sage, Newbury Park.
33. Mathew, D. (2005) vSmileys: Imaging Emotions through Vibration Patterns. In Evreinov, G. (ed.), Proc. 'Alternative Access Feelings Games', pp. 75-81. Dept. of Computer Sciences, University of Tampere, Tampere.
34. Pantic, M. and Rothkranz, L.J.M. (2003) Toward an Affect-Sensitive Multimodal Human-Computer Interaction. In Proceedings of the IEEE, 91, pp. 1370-1390. (Pubitemid 40890819)
35. Preston, S.D. and de Waal, F.B.M. (2002) Empathy: its ultimate and proximate bases. Behav. Brain Sci., 25, 1-72.
36. Ravaja, N. (2004) Contributions of psychophysiology to media research: review and recommendations. Media Psychol., 6, 193-235. (Pubitemid 38750767)
37. Rosenthal, R., Rosnow, R.L. and Rubin, D.B. (2000) Contrasts and effect sizes in behavioral research: a correlational approach. Cambridge University Press, Cambridge.
38. Saari, T., Kallinen, K., Salminen, M., Ravaja, N. and Yanev, K. (2008)AMobile System andApplication for Facilitating Emotional Awareness in KnowledgeWorkTeams. In Proc. 41stAnnual Hawaii Int. Conf. System Sciences HICSS, pp. 44-54. IEEE Computer Society,Washington.
39. Sánchez, J.A., Kirschning, I, Palacio, J.C. and Ostróvskaya,Y. (2005) Towards Mood-Oriented Interfaces for Synchronous Interaction. In Proc. 2005 Latin American Conference on Human-Computer Interaction,ACMInternational Conference Proceeding Series,Vol. 124, pp. 1-7.ACM, NewYork.
40. Sanna, L.J., Parks, C.D. and Chang, E.C. (2003) Mixed-motive conflict in social dilemmas: mood as input to competitive and cooperative goals. Group Dyn. Theor. Res. Practice, 7, 26-40. (Pubitemid 36401617)
41. Sinaceur, M. and Tiedens, L.Z. (2006) Get mad and get more than even: when and why anger expression is effective in negotiations. J. Exp. Soc. Psychol., 42, 314-322. (Pubitemid 43585835)
42. Smith, E.R., Seger, C.R. and Mackie, D.M. (2007) Can emotions be truly group level? Evidence regarding four conceptual criteria. J. Pers. Soc. Psychol., 93, 431-446.
43. Spoor, J.R. and Kelly, J.R. (2004) The evolutionary significance of affect in groups: communication and group bonding. Group Processes Intergroup Relat., 7, 398-412. (Pubitemid 41754558)
44. Tajfel, H. (1970) Experiments in intergroup discrimination. Sci. Am., 223, 96-102.
45. Tajfel, H. (1974) Social identity and intergroup behaviour. Soc. Sci. Inform., 13, 65-93.
46. Thompson, L. and Nadler, J. (2002) Negotiating via information technology: theory and application. J. Soc. Issues, 58, 109-124. (Pubitemid 34268221)
47. Van Kleef, G.A., De Dreu, C.K.W. and Manstead, A.S. (2004a) The interpersonal effects of anger and happiness in negotiations. J. Pers. Soc. Psychol., 86, 57-76. (Pubitemid 38134903)
48. Van Kleef, G.A., De Dreu, C.K.W. and Manstead, A.S. (2004b) The interpersonal effects of emotions in negotiations: a motivated information processing approach. J. Pers. Soc. Psychol., 87, 510-528. (Pubitemid 39442911)
49. Watson, D. and Tellegen, A. (1985) Toward a consensual structure of mood. Psychol. Bull., 98, 219-235.
50. Watson, D., Wiese, D., Vaidya, J., and Tellegen, A. (1999) The two general activation systems of affect: structural findings, evolutionary considerations, and psychobiological evidence. J. Pers. Soc. Psychol., 76, 820-838.
51. Witvliet, C.V.O. and Vrana, S.R. (1995) Psychophysiological responses as indices of affective dimensions. Psychophysiology, 32, 436-443.