Inpatients' and outpatients' satisfaction: The mediating role of perceived quality of physical and social environment

Health and Place

Volumn 21, Issue , 2013, Pages 122-132

  Campos Andrade, Cláudia ^a   Lima, Maria Luísa ^a   Pereira, Cícero Roberto ^b   Fornara, Ferdinando ^c,d   Bonaiuto, Marino ^c,e  

^a INSTITUTO UNIVERSITÁRIO DE LISBOA ISCTE IUL   (Portugal)

^b INSTITUTO DE CIÊNCIAS SOCIAIS   (Portugal)

^c CIRPA (Centro Interuniversitario di Ricerca in Psicologia Ambientale)   (Italy)

^d UNIVERSITY OF CAGLIARI   (Italy)

^e SAPIENZA UNIVERSITY OF ROME   (Italy)

Author keywords

Environmental quality perception; Hospital; Inpatients versus outpatients; Physical environment; Satisfaction

Indexed keywords

ENVIRONMENTAL QUALITY; HEALTH SERVICES; HOSPITAL SECTOR; PERCEPTION; PSYCHOLOGY; SENSE OF PLACE;

ADULT; ARTICLE; FEMALE; HEALTH CARE DELIVERY; HEALTH CARE FACILITY; HEALTH CARE QUALITY; HEALTH STATUS; HOSPITAL CARE; HOSPITAL DESIGN; HUMAN; MAJOR CLINICAL STUDY; MALE; OUTPATIENT CARE; PATIENT SATISFACTION; PRIORITY JOURNAL; PSYCHOLOGICAL WELL BEING; QUESTIONNAIRE; SOCIAL ENVIRONMENT; SOCIAL PSYCHOLOGY;

EID: 84874567286     PISSN: 13538292     EISSN: 18732054     Source Type: Journal    
DOI: 10.1016/j.healthplace.2013.01.013     Document Type: Article

References (43)

1. Amérigo, M. (1995). Satisfacción residencial. Un análisis psicológico de la vivienda y su entorno. Madrid, España: Alianza Editorial.
2. Amérigo M., Aragonés J.I. A theoretical and methodological approach to the study of residential satisfaction. Journal of Environment Psychology 1997, 17:47-57.
3. Andaleeb S.S., Siddiqui N., Khandakar S. Patient satisfaction with health services in Bangladesh. Health Policy and Planning 2007, 22:263-273.
4. Andrade C., Lima M.L., Fornara F., Bonaiuto M. Users' views of hospital environmental quality: validation of the perceived hospital environment quality indicators (PHEQIs). Journal of Environmental Psychology 2012, 32:97-111.
5. Arbuckle, J.L. (2006). Amos (Version 7.0) [Computer Program]. Chicago: SPSS.
6. Arneill A., Devlin A.S. Perceived quality of care: the influence of the waiting room environment. Journal of Environmental Psychology 2002, 22:345-360.
7. Baillie L. Patient dignity in an acute hospital setting: a case study. International Journal of Nursing Studies 2009, 46:23-37.
8. Becker F., Sweeney B., Parsons K. Ambulatory facility design and patients' perceptions of healthcare quality. Health Environments Research & Design Journal 2008, 1(4):35-54.
9. Bollen K.A. Structural Equations with Latent Variables 1989, John Wiley & Sons, New York.
10. Devlin A.S. Staff, patients, and visitors: responses to hospital unit enhancements. Proceedings of the 26th annual conference of the Environmental Design Research Association 1995, 13-117. EDRA, Oklahoma City, OK. J.L. Nasar, P. Grannis, K. Hanyu (Eds.).
11. Devlin A.S., Donovan S., Nicolov A., Nold O., Packard A., Zandan G. "Impressive?" Credentials, family photographs, and the perception of therapist qualities. Journal of Environmental Psychology 2009, 29:503-512.
12. Dijkstra K., Pieterse M.E., Pruyn A.T.H. Physical environmental stimuli that turn healthcare facilities into healing environments through psychologically mediated effects: systematic review. Journal of Advanced Nursing 2006, 56:166-181.
13. Dijkstra K., Pieterse M.E., Pruyn A.T.H. Stress-reducing effects of indoor plants in the built healthcare environment: the mediating role of perceived attractiveness. Preventive Medicine 2008, 47:279-283.
14. Durán-Narucki V. School building condition, school attendance, and academic achievement in New York City public schools: a mediation model. Journal of Environmental Psychology 2008, 28:278-286.
15. Fornara F. Users' evaluative responses to spatio-physical humanization: the case of hospital environments. Designing Social Innovation: Planning, Building, Evaluating 2005, 231-240. Hogrefe & Huber, Gottingen (Germany). B. Martens, A.G. Keul (Eds.).
16. Fornara F., Bonaiuto M., Bonnes M. Perceived hospital environment quality indicators: a study of orthopaedic units. Journal of Environmental Psychology 2006, 26:321-334.
17. Gifford R. Environmental psychology: Principles and practice 2002, Optimal Books, Canada. 3rd. ed.
18. Gosling S.D., Ko S.J., Mannarelli T., Morris M.E. A room with a cue: personality judgments based on offices and bedrooms. Journal of Personality and Social Psychology 2002, 82:379-398.
19. Gotlieb J.B. Understanding the effects of nurses on the process by which patients develop hospital satisfaction. Holistic Nursing Practice 2002, 16(5):49-60.
20. Hagerman I., Rasmanis G., Blomkvist V., Ulrich R.S., Eriksen C.A., Theorell T. Influence of coronary intensive care acoustics on the quality of care and physiological states of patients. International Journal of Cardiology 2005, 98:267-270.
21. Harris P.B., Sachau D. Is cleanliness next to godliness? The role of housekeeping in impression formation. Environment and Behavior 2005, 37:81-101.
22. Harris P., McBride G., Ross C., Curtis L. A place to heal: environmental sources of satisfaction among hospital patients. Journal of Applied Social Psychology 2002, 32:1276-1299.
23. Irurita V.F. Factors affecting the quality of nursing care: The patient's perspective. International Journal of Nursing Practice 1999, 5:86-94.
24. Kenny D.A., Judd C.M. Estimating the nonlinear and interactive effects of latent variables. Psychological Bulletin 1984, 96:201-210.
25. Lazarus R.S., Folkman S. Stress, Appraisal, and Coping 1984, Springer, New York.
26. Leather P., Beale D., Santos A., Watts J., Lee L. Outcomes of environmental appraisal of different hospital waiting areas. Environment and Behavior 2003, 35(6):842-869.
27. MacCallum R.C., Austin J.T. Applications of structural equation modeling in psychological research. Annual Review of Psychology 2000, 51:201-226.
28. Moos, R., & V. D. Tsu (1977). The crisis of physical illness: An overview. In R. Moos (Ed.), Coping with Physical Illness (p 3-22). New York: Plenum Medical.
29. Nasar J.L., Devlin A.S. Impressions of psychotherapists' offices. Journal of Counseling Psychology 2011, 58(3):310-320.
30. Pilpel D. Hospitalized patients' satisfaction with caregivers' conduct and physical surroundings. Journal of General Internal Medicine 1996, 11:312-314.
31. Raposo M.L., Alves M.A., Duarte P.A. Dimensions of service quality and satisfaction in healthcare: a patient's satisfaction index. Service and Business 2009, 3:85-100.
32. Rowlands J., Noble S. How does the environment impact on the quality of life of advanced cancer patients? A qualitative study with implications for ward design. Palliative Medicine 2008, 22:768-774.
33. Schumacker R.E., Lomax R.G. A Beginner's Guide to Structural Equation Modeling 1996, Lawrence Erlbaum Associates, Mahwah, NJ.
34. Swan J., Richardson L., Hutton J. Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?. Health Care Management Review 2003, 28:254-264.
35. Taylor S.E. Adjustment to threatening events: a theory of cognitive adaptation. American Psychologist 1983, 38:1161-1173.
36. Taylor S.E., Wood J.V., Lichtman R.R. It could be worse: Selective evaluation as a response to victimization. Journal of Social Issues 1983, 39:19-40.
37. Taylor S.E., Brown J. Illusion and well-being: a social psychological perspective on mental health. Psychological Bulletin 1988, 103:193-210.
38. Ulrich R.S. View through a window may influence recovery from surgery. Science 1984, 224:420-421.
39. Ulrich R.S. Effects of interior design on wellness: theory and recent scientific research. Journal of Health Care Interior Design 1991, 3:97-109.
40. Ulrich R.S., Zimring C.M., Zhu X., DuBose J., Seo H., Choi Y., Quan X., Joseph A. A review of the research literature on evidence-based healthcare design. Health Environments Research and Design 2008, 1:61-125.
41. Weston R., Gore P.A. A brief guide to structural equation modeling. The Counseling Psychologist 2006, 34:719-751.
42. Winkel G., Saegert S., Evans G.W. An ecological perspective on theory, methods, and analysis in environmental psychology: advances and challenges. Journal of Environmental Psychology 2011, 29(3):318-328.
43. Ziaei H., Katibeh M., Eskandari A., Mirzadeh M., Rabbanikhah Z., Javadi M.A. Determinants of patient satisfaction with ophthalmic services. BMC Research Notes 2011, 4(7):1-4.