Improving the ED Experience with Service Excellence Focused on Teamwork and Accountability

Journal of Emergency Nursing

Volumn 39, Issue 1, 2013, Pages 33-36

  Kelly, Sharon ^a   Faraone, Lou ^a  

^a Overlook Medical Center   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CLINICAL NURSING RESEARCH; EMERGENCY HEALTH SERVICE; EMERGENCY NURSING; HEALTH CARE QUALITY; HUMAN; MEDICAL RECORD; MULTICENTER STUDY; NURSING STAFF; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PATIENT SATISFACTION; STANDARD;

CLINICAL NURSING RESEARCH; EMERGENCY NURSING; EMERGENCY SERVICE, HOSPITAL; HUMANS; NURSING STAFF, HOSPITAL; PATIENT CARE TEAM; PATIENT DISCHARGE SUMMARIES; PATIENT SATISFACTION; QUALITY OF HEALTH CARE;

EID: 84871991851     PISSN: 00991767     EISSN: 15272966     Source Type: Journal    
DOI: 10.1016/j.jen.2011.12.015     Document Type: Article

References (7)

1. Meade C, Kennedy J The effects of emergency department staff rounding on patient safety and satisfaction. J Emerg Med 2008, 38(5):666-674.
2. Gardner G, Woollett K, Daly N, Richardson B Measuring the effect of patient comfort rounds on practice environment and patient satisfaction: A pilot study. Int J Nurs Pract 2009, 15(4):287-293.
3. Studer Q Hardwiring Excellence 2007, Firestarter Publishing Studer Group, Gulf Breeze, FL.
4. Hourly rounding supplement Accessed December 12, 2010. http://www.mc.vanderbilt.edu/root/pdfs/nursing/hourly_rounding_supplement-studer_group.pdf.
5. Hardwire the five fundamentals of service. Studer Group News letter 2005, 1(3). Studer Group, Accessed January 17, 2011. http://www.studergroup.com/newsletter/Vol1_i3/_sec7.htm.
6. Gordon J The Energy Bus 2007, John Wiley and Sons, Hoboken, NJ.
7. Gladwell M Outliers 2008, Little, Brown and Company, New York, NY.