메뉴 건너뛰기




Volumn 38, Issue 5, 2010, Pages 666-674

The Effects of Emergency Department Staff Rounding on Patient Safety and Satisfaction

Author keywords

ED staff interruptions; leaving against medical advice; left without being seen; Patient safety; patient satisfaction

Indexed keywords

ARTICLE; CLINICAL EFFECTIVENESS; CLINICAL PRACTICE; DOCTOR PATIENT RELATION; EMERGENCY CARE; EMERGENCY PHYSICIAN; EMERGENCY WARD; HEALTH CARE MANAGEMENT; HEALTH CARE QUALITY; HOSPITAL DISCHARGE; NURSE PATIENT RELATIONSHIP; PAIN; PATIENT SAFETY; PATIENT SATISFACTION; PHYSICIAN ATTITUDE; PRIORITY JOURNAL;

EID: 77952548237     PISSN: 07364679     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jemermed.2008.03.042     Document Type: Article
Times cited : (25)

References (35)
  • 1
    • 0028760338 scopus 로고    scopus 로고
    • National Hospital Ambulatory Medical Care Survey: 2004 emergency department summary
    • McCaig L.F., and Nawar E.W. National Hospital Ambulatory Medical Care Survey: 2004 emergency department summary. Adv Data 372 (2006) 1-30
    • (2006) Adv Data , Issue.372 , pp. 1-30
    • McCaig, L.F.1    Nawar, E.W.2
  • 2
    • 33745165234 scopus 로고    scopus 로고
    • 2004 National Hospital Discharge Survey
    • deFrances C.J., and Podgornik M.N. 2004 National Hospital Discharge Survey. Adv Data 371 (2006) 1-20
    • (2006) Adv Data , Issue.371 , pp. 1-20
    • deFrances, C.J.1    Podgornik, M.N.2
  • 3
    • 77952545523 scopus 로고    scopus 로고
    • Press Ganey Associates, Inc., Press Ganey Associates, Inc, South Bend, IN
    • Press Ganey Associates, Inc. 2006 Health care satisfaction report (2006), Press Ganey Associates, Inc, South Bend, IN
    • (2006) 2006 Health care satisfaction report
  • 4
    • 33748418734 scopus 로고    scopus 로고
    • Effects of nursing rounds on patients' call light use, satisfaction and safety
    • Meade C.M., Bursell A., and Ketelsen L. Effects of nursing rounds on patients' call light use, satisfaction and safety. Am J Nurs 106 (2006) 58-70
    • (2006) Am J Nurs , vol.106 , pp. 58-70
    • Meade, C.M.1    Bursell, A.2    Ketelsen, L.3
  • 5
    • 33845885132 scopus 로고    scopus 로고
    • Innovative solutions: leading the way: an innovative approach to support nurses on critical care units with an early nursing intervention team
    • Daly M.L., Powers J., Orto V., et al. Innovative solutions: leading the way: an innovative approach to support nurses on critical care units with an early nursing intervention team. Dimens Crit Care Nurs 26 (2007) 15-20
    • (2007) Dimens Crit Care Nurs , vol.26 , pp. 15-20
    • Daly, M.L.1    Powers, J.2    Orto, V.3
  • 7
    • 0642312260 scopus 로고    scopus 로고
    • Continuing education: a comprehensive approach to improving cancer pain management and patient satisfaction
    • Sterman E., Gauker S., and Krieger J. Continuing education: a comprehensive approach to improving cancer pain management and patient satisfaction. Oncol Nurs Forum 30 (2003) 857-864
    • (2003) Oncol Nurs Forum , vol.30 , pp. 857-864
    • Sterman, E.1    Gauker, S.2    Krieger, J.3
  • 8
    • 1642443957 scopus 로고    scopus 로고
    • Effects of interdisciplinary rounds on length of stay in a telemetry unit
    • Wild D., Nawaz H., Chan W., and Katz D. Effects of interdisciplinary rounds on length of stay in a telemetry unit. J Public Health Manag Pract 10 (2004) 63-69
    • (2004) J Public Health Manag Pract , vol.10 , pp. 63-69
    • Wild, D.1    Nawaz, H.2    Chan, W.3    Katz, D.4
  • 10
    • 34147122569 scopus 로고    scopus 로고
    • A population follow-up study of patients who left an emergency department without being seen by a medical officer
    • Moshin M., Forero R., Ieraci S., Bauman A.E., Young L., and Santiano N. A population follow-up study of patients who left an emergency department without being seen by a medical officer. Emerg Med J 24 (2007) 175-179
    • (2007) Emerg Med J , vol.24 , pp. 175-179
    • Moshin, M.1    Forero, R.2    Ieraci, S.3    Bauman, A.E.4    Young, L.5    Santiano, N.6
  • 11
    • 30444456344 scopus 로고    scopus 로고
    • Characteristics of patients who did not wait for treatment in the emergency department: a follow-up survey
    • Lee G., Endacott R., Flett K., and Bushnell R. Characteristics of patients who did not wait for treatment in the emergency department: a follow-up survey. Accid Emerg Nurs 14 (2006) 56-62
    • (2006) Accid Emerg Nurs , vol.14 , pp. 56-62
    • Lee, G.1    Endacott, R.2    Flett, K.3    Bushnell, R.4
  • 12
    • 33750612425 scopus 로고    scopus 로고
    • The effect of crowding on access and quality in an academic ED
    • Vieth T.L., and Rhodes K.V. The effect of crowding on access and quality in an academic ED. Am J Emerg Med 24 (2006) 787-794
    • (2006) Am J Emerg Med , vol.24 , pp. 787-794
    • Vieth, T.L.1    Rhodes, K.V.2
  • 13
    • 14944380038 scopus 로고    scopus 로고
    • Analysis of factors affecting satisfaction in the emergency department: a survey of 1019 patients
    • Topacoglu H., Karcioglu O., Ozucelik N., et al. Analysis of factors affecting satisfaction in the emergency department: a survey of 1019 patients. Adv Ther 21 (2004) 380-388
    • (2004) Adv Ther , vol.21 , pp. 380-388
    • Topacoglu, H.1    Karcioglu, O.2    Ozucelik, N.3
  • 14
    • 4544336422 scopus 로고    scopus 로고
    • Patient satisfaction in emergency medicine
    • Taylor C., and Benger J.R. Patient satisfaction in emergency medicine. Emerg Med J 21 (2004) 528-532
    • (2004) Emerg Med J , vol.21 , pp. 528-532
    • Taylor, C.1    Benger, J.R.2
  • 15
    • 0036339019 scopus 로고    scopus 로고
    • Predictors of patient dissatisfaction with emergency care
    • Goldwag R., Berg A., Yuval D., and Benbassat J. Predictors of patient dissatisfaction with emergency care. Isr Med Assoc J 4 (2002) 603-606
    • (2002) Isr Med Assoc J , vol.4 , pp. 603-606
    • Goldwag, R.1    Berg, A.2    Yuval, D.3    Benbassat, J.4
  • 16
    • 0034843642 scopus 로고    scopus 로고
    • Patient expectations for pain medication delivery
    • Fosnocht D.E., Swanson E.R., and Bossart P. Patient expectations for pain medication delivery. Am J Emerg Med 19 (2001) 399-402
    • (2001) Am J Emerg Med , vol.19 , pp. 399-402
    • Fosnocht, D.E.1    Swanson, E.R.2    Bossart, P.3
  • 17
    • 0034235035 scopus 로고    scopus 로고
    • Determinants of patient satisfaction in a large municipal ED: the role of demographic variables, visit characteristics and patient perceptions
    • Boudreaux E.D., Ary R.D., Mandry C.V., and McCabe B. Determinants of patient satisfaction in a large municipal ED: the role of demographic variables, visit characteristics and patient perceptions. Am J Emerg Med 18 (2000) 394-400
    • (2000) Am J Emerg Med , vol.18 , pp. 394-400
    • Boudreaux, E.D.1    Ary, R.D.2    Mandry, C.V.3    McCabe, B.4
  • 18
    • 0033886851 scopus 로고    scopus 로고
    • Determinants of patient satisfaction and willingness to return with emergency care
    • Sun B.C., Adams J., Orav E.J., Rucker D.W., Brennan T.A., and Burstin H.R. Determinants of patient satisfaction and willingness to return with emergency care. Ann Emerg Med 35 (2000) 499-501
    • (2000) Ann Emerg Med , vol.35 , pp. 499-501
    • Sun, B.C.1    Adams, J.2    Orav, E.J.3    Rucker, D.W.4    Brennan, T.A.5    Burstin, H.R.6
  • 19
    • 77951553858 scopus 로고    scopus 로고
    • Press Ganey Associates, Inc., Press Ganey Associates, Inc, South Bend, IN
    • Press Ganey Associates, Inc. 2007 Emergency department pulse report (2007), Press Ganey Associates, Inc, South Bend, IN
    • (2007) 2007 Emergency department pulse report
  • 20
    • 0036195850 scopus 로고    scopus 로고
    • Complaints from emergency department patients largely result from treatment and communication problems
    • Taylor D.M., Wolfe R., and Cameron P.A. Complaints from emergency department patients largely result from treatment and communication problems. Emerg Med 14 (2002) 43-49
    • (2002) Emerg Med , vol.14 , pp. 43-49
    • Taylor, D.M.1    Wolfe, R.2    Cameron, P.A.3
  • 21
    • 0001312089 scopus 로고
    • SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality
    • Parasuraman A., Zeithaml V., and Berry L. SERVQUAL: a multiple-item scale for measuring customer perceptions of service quality. J Retailing 64 (1988) 12-40
    • (1988) J Retailing , vol.64 , pp. 12-40
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.3
  • 22
    • 26944448642 scopus 로고    scopus 로고
    • Assessment of patient expectations for care
    • Redman R., and Lynn M. Assessment of patient expectations for care. Res Theory Nurs Pract 19 (2005) 275-285
    • (2005) Res Theory Nurs Pract , vol.19 , pp. 275-285
    • Redman, R.1    Lynn, M.2
  • 23
    • 0036334739 scopus 로고    scopus 로고
    • Meeting patient expectations of care: the major determinant of satisfaction with out-of-hours primary medical care?
    • McKinley R., Stevenson K., Adams S., and Manku-Scott T. Meeting patient expectations of care: the major determinant of satisfaction with out-of-hours primary medical care?. Fam Pract 19 (2002) 333-338
    • (2002) Fam Pract , vol.19 , pp. 333-338
    • McKinley, R.1    Stevenson, K.2    Adams, S.3    Manku-Scott, T.4
  • 24
    • 0035341164 scopus 로고    scopus 로고
    • The effect of unmet expectations among adults presenting with physical symptoms
    • Jackson J., and Kroenke K. The effect of unmet expectations among adults presenting with physical symptoms. Ann Intern Med 134 (2001) 889-897
    • (2001) Ann Intern Med , vol.134 , pp. 889-897
    • Jackson, J.1    Kroenke, K.2
  • 25
    • 0035340013 scopus 로고    scopus 로고
    • Measuring patients' expectations and requests
    • Kravitz R. Measuring patients' expectations and requests. Ann Intern Med 134 (2001) 881-888
    • (2001) Ann Intern Med , vol.134 , pp. 881-888
    • Kravitz, R.1
  • 27
    • 0026462876 scopus 로고
    • Antecedents of adherence to medical recommendations: results from the Medical Outcomes Study
    • Sherbourne C.D., Hays R.D., Ordway L., diMatteo M.R., and Kravitz R.L. Antecedents of adherence to medical recommendations: results from the Medical Outcomes Study. J Behav Med 15 (1992) 447-468
    • (1992) J Behav Med , vol.15 , pp. 447-468
    • Sherbourne, C.D.1    Hays, R.D.2    Ordway, L.3    diMatteo, M.R.4    Kravitz, R.L.5
  • 28
    • 0027026224 scopus 로고
    • Adherence to medication regimes: updating a complex medical issue
    • OBrien M.K., and Perrie A.R. Adherence to medication regimes: updating a complex medical issue. Med Care Rev 49 (1992) 435-454
    • (1992) Med Care Rev , vol.49 , pp. 435-454
    • OBrien, M.K.1    Perrie, A.R.2
  • 29
    • 0027962686 scopus 로고
    • Obstetricians' prior malpractice experience and patients' satisfaction with care
    • Hickson G.B., Clayton E.W., Entman S.S., et al. Obstetricians' prior malpractice experience and patients' satisfaction with care. JAMA 272 (1994) 1583-1587
    • (1994) JAMA , vol.272 , pp. 1583-1587
    • Hickson, G.B.1    Clayton, E.W.2    Entman, S.S.3
  • 30
    • 84892201253 scopus 로고    scopus 로고
    • Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons
    • Levinson W., Rober D.L., Mullooly J.P., Dull V.T., and Frankel R.M. Physician-patient communication: the relationship with malpractice claims among primary care physicians and surgeons. JAMA 272 (1997) 1583-1587
    • (1997) JAMA , vol.272 , pp. 1583-1587
    • Levinson, W.1    Rober, D.L.2    Mullooly, J.P.3    Dull, V.T.4    Frankel, R.M.5
  • 32
    • 33751315994 scopus 로고    scopus 로고
    • The impact of a brief expectation survey on parental satisfaction in the pediatric emergency department
    • Spahr C.D., Flugstad N.A., and Brousseua D.C. The impact of a brief expectation survey on parental satisfaction in the pediatric emergency department. Acad Emerg Med 13 (2006) 1280-1287
    • (2006) Acad Emerg Med , vol.13 , pp. 1280-1287
    • Spahr, C.D.1    Flugstad, N.A.2    Brousseua, D.C.3
  • 33
    • 0036896608 scopus 로고    scopus 로고
    • Patient satisfaction in the emergency department-a survey of pediatric patients and their parents
    • Margaret N.D., Clark T.A., Warden C.R., Magnusson A.R., and Hedges J.R. Patient satisfaction in the emergency department-a survey of pediatric patients and their parents. Acad Emerg J 9 (2002) 79-88
    • (2002) Acad Emerg J , vol.9 , pp. 79-88
    • Margaret, N.D.1    Clark, T.A.2    Warden, C.R.3    Magnusson, A.R.4    Hedges, J.R.5
  • 35
    • 0001777940 scopus 로고
    • Why three exposures may be enough
    • Krugman H. Why three exposures may be enough. J Advertis Res 12 (1972) 11-14
    • (1972) J Advertis Res , vol.12 , pp. 11-14
    • Krugman, H.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.