Context, cultureand (non-verbal) communication affect handover quality

BMJ Quality and Safety

Volumn 21, Issue SUPPL. 1, 2012, Pages

  Frankel, Richard M ^a,b   Flanagan, Mindy ^c   Ebright, Patricia ^d   Bergman, Alicia ^a   O'Brien, Colleen M ^e   Franks, Zamal ^a   Allen, Andrew ^a   Harris, Angela ^a   Saleem, Jason J ^a  

^a RICHARD L ROUDEBUSH VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b INDIANA UNIVERSITY SCHOOL OF MEDICINE   (United States)

^c INDIANA UNIVERSITY   (United States)

^d INDIANA UNIVERSITY SCHOOL OF NURSING   (United States)

^e INDIANA UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; BODY POSTURE; CLINICAL HANDOVER; FACIAL EXPRESSION; GESTURE; HUMAN; NONVERBAL COMMUNICATION; VIDEOTAPE; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; ORGANIZATION; PUBLIC RELATIONS; QUALITATIVE RESEARCH; QUALITY CONTROL; REPRODUCIBILITY; STANDARDS; UNITED STATES; VIDEORECORDING;

ATTITUDE OF HEALTH PERSONNEL; BENCHMARKING; FACIAL EXPRESSION; GESTURES; HUMANS; INDIANA; INTERPROFESSIONAL RELATIONS; NONVERBAL COMMUNICATION; ORGANIZATIONAL CULTURE; PATIENT HANDOFF; QUALITATIVE RESEARCH; QUALITY ASSURANCE, HEALTH CARE; REPRODUCIBILITY OF RESULTS; VIDEO RECORDING;

EID: 84871865858     PISSN: 20445415     EISSN: None     Source Type: Journal    
DOI: 10.1136/bmjqs-2012-001482     Document Type: Article

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